GENERAL MANAGER JOB SUMMARY:
Our Jersey Mike's General Managers are our restaurant leaders and they are directly responsible for the day-to-day operations and success of their restaurant. They have full responsibility for the business including people, operations, and financial metrics. The General Manager leads their team in providing an exceptional guest experience, operating a clean restaurant, delivering operational excellence, growing sales, and driving profitability through training and by providing an unbeatable work culture. The General Manager reports to the District Manager and supports them as required.
The position includes, but is not limited to, the following essential job responsibilities:
GENERAL MANAGER JOB RESPONSIBILITIES:
Talent Management
- Recruits, interviews, hires, trains, coaches, and develops successful Assistant Managers, Shift Managers, and Team Members.
- Responsible for developing an Assistant Manager that can oversee the restaurant and perform required duties in the General Manager’s absence.
- Executes brand training program and implements additional training plans as necessary.
- Maintains the highest personal and professional appearance and ensures their team does the same.
- Delivers an unbeatable work culture that drives engagement, increases retention, and decreases turnover.
- Provides praise and recognition to reinforce positive behaviors.
- Implements progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements.
Food Safety, Quality, and Quantity
- Ensures team is adhering to proper hygiene, handwashing, glove usage, and general food safety standards.
- Establishes build to’s and maintains production management systems to ensure the restaurant doesn’t run out of food to serve.
- Leads team to ensure all food is prepared and served to brand recipes and quality standards.
Guest Satisfaction
- Trains team to create an extraordinary guest experience and achieve service goals.
- Achieves speed of service goals while not compromising quality or service.
- Investigates guest feedback, resolves guest concerns, and monitors service trends.
- Conducts retraining or coaching based on observations and guest feedback to improve service.
Operational Excellence
- Maintains a clean and safe restaurant environment and ensures brand standards are met or exceeded.
- Conducts daily or shift pathing and full restaurant evaluations as required to self-assess operations. Provides feedback and coaching to their team.
- Identifies operational gaps and addresses them in a timely and effective manner.
- Achieves 95+ Health Department ratings and passing brand evaluations by ensuring a properly trained and engaged management team.
Financial Leadership
- Reviews financial reports to identify opportunities and works closely with team to drive improvements.
- Implements plans to increase traffic counts and average check to grow sales.
- Maintains accuracy and integrity of all cash, sales, inventory, and other restaurant data.
- Ensures restaurant meets or exceeds profitability targets.
Communication
- Stays abreast of brand and company initiatives and requirements and works with team to maintain them.
- Cascades information to team through shift huddles, restaurant meetings, and 1:1’s. Maintains communication board.
- Reports any injuries or incidents immediately to District Manager and other third parties as required.
- Communicates with District Manager and participates in company calls and meetings as required.
General Duties and Administration
- Responsible for completing or delegating and ensuring the accuracy and completeness of all daily, weekly, and period paperwork including cash and inventory counts, banking, truck orders and deliveries, schedules, and any other duties as required.
- Ensures general safety protocols are followed and facility issues are reported promptly.
- Implements new marketing campaigns and conducts new product training.
- Completes all required duties in a timely and accurate manner.
- Maintains all legal and regulatory requirements.
GENERAL MANAGER CORE COMPETENCIES:
- Acts with integrity
- Sound decision maker
- Conflict management skills
- Takes initiative; is resourceful, creative, and a problem solver
- Highly organized; able to juggle multiple initiatives, plan and prioritize work
- Excellent interpersonal and communication skills with the ability to collaborate and build meaningful internal and external relationships to help drive results
- Ability to think and work independently and works well as part of a team
- Works with a sense of urgency
- Passionate about helping people grow personally and professionally
GENERAL MANAGER BENEFITS:
- Career Development Opportunities
- Competitive Pay
- Health, Dental, and Vision Insurance
- Life Insurance
- Short/Long Term Disability
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Matching 401k Plan
- Free Meals
- Paid Time Off and Holiday’s
- Wait periods may apply
GENERAL MANAGER JOB REQUIREMENTS:
- At least 18 years of age
- Open availability during all hours the restaurant is open and during the pre-opening, post-closing hours
- Dependable and able to work a minimum of 50 hours per week
- 3+ years of Quick Service Restaurant management experience
- Proficient in Microsoft Office Suite
- Experience managing units with drive thru’s preferred
- ServSafe Manager certification preferred
- High School Diploma preferred
- Valid state Driver’s License, active automobile insurance with the minimum liability coverage as required by driver’s state and local area, and working personal vehicle that can be used to perform management tasks reliably
Physical/Mental ability to:
- Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.
- Frequently bend, kneel, squat, stand, walk, and twist at waist.
- Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead.
- Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead.
- Occasionally climb and descend ladders.
- Remain active, standing for long periods without a break.
- Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests.
Our franchise will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
