Company Description
With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One, owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.
Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram and Facebook.
Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Job Description
The Sales & Reservations Supervisor supports guests, Pros, Supervisor peers, and Managers in delivering exceptional guest service while managing Point of Sale (POS) and Ski & Snowboard School (S3) support systems to ensure operational excellence. The Supervisor fosters a healthy and supportive culture focused on professionalism, business development, and technical excellence. This position reports to the School Manager or General Manager.
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The budgeted salary range for this position is $62,476 - $72,476. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
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Applications for this position will be considered on a rolling basis.
Essential Job Functions / Key Job Responsibilities
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Prioritize and organize POS, S3 support systems, and administrative requirements based on departmental SOPs, end-of-season analysis, and initiatives
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Supervise, schedule, and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season
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Support business growth, guest experience, and expense management through lesson reconciliation, revenue collection, research, and operational support for Pros, Supervisors, and Managers
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Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team
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Promote excellence in guest service, evaluate experiences, and resolve guest concerns promptly
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Actively observe guest experience and staff performance at key times each day to ensure operational excellence
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Ensure essential information is communicated frequently and accurately across teams
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Collaborate with other departments to enhance product knowledge and expand operational support
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Assist S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities
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Lead employee recognition, disciplinary action, and performance management to develop staff
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Act in the best interest of ASC by supporting business growth, protecting revenue, and investigating underground teaching
Qualifications
Education & Experience Requirements
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High School Diploma or equivalent required, college degree preferred
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Minimum of 1 year of office management experience with a strong focus on guest service and sales operations required
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Minimum of 3 full seasons in the winter sports industry required, preferably with sales and reservations exposure
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Prior experience working with sales and reservations systems in a customer-facing role, demonstrating strong organizational and communication skills preferred
Knowledge, Skills & Abilities
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Strong computer skills including POS software, scheduling software, RTP, ProCard, email, Microsoft products, and other business software
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Comprehensive knowledge of sales operations and guest service principles
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Ability to lead, develop, train, and mentor a team in a fast-paced sales and operational environment
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Excellent communication and collaboration skills for working with internal teams and external partners
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Strong problem-solving skills with the ability to maintain professionalism and composure in guest-facing and high-pressure situations
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Skilled at analyzing sales data to identify trends and prioritize opportunities for revenue growth
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Commitment to delivering exceptional guest experiences and fostering team collaboration
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Ability to multitask and manage competing priorities effectively
Additional Information
Work Environment & Physical Demands
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Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
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Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
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Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
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Paid Time Off Programs
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Paid Leave Programs
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Employee Ski Pass and Dependent Ski Passes
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Other company perks
#ASPENHP2627
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster
