Job Postings Closing Dates: A job posting may close before the listed deadline if the number of applications reaches the limit for that position. If the original deadline produced fewer applications than expected, the posting may remain open longer.
Application: The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application.
Application Notification: Please note that some communications from the Human Resources department may be sent from [email protected].
Pay Ranges:
Hiring Range: The hiring range covers the starting segment of the pay scale, from the entry point up to the first quartile (Q1). Starting pay is determined based on the candidate’s qualifications and experience.
Salary Range: The salary range reflects the full pay range for the position, from the minimum rate to the maximum rate. This represents the earning potential employees can achieve over time while in the role.
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Serve Your Community, Grow Your Career, and Enjoy Great Benefits:
Up to $3,000 Sign On Bonus may be available.
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Be part of a collaborative, supportive team in a positive work environment
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Make a real impact in the Aspen community through meaningful public service
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Enjoy flexible schedules and a collaborative, supportive team environment
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Access generous paid time off, holidays, and wellness bonuses
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Take advantage of free or discounted transportation around Aspen and the Valley
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Grow your skills with professional development and tuition reimbursement
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Protect your health with medical, dental, vision, and employee assistance programs
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Earn monetary wellness bonuses for healthy lifestyle choices
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Plan for the future with competitive retirement options (Social Security, 401a, 457b, Roth IRA) and life/disability insurance
The City of Aspen is an Equal Opportunity Employer
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Job Title: Wheeler Ticketing Coordinator
Department: Wheeler Opera House
Classification: Non-Exempt
Hiring Range: $28.57/hour - $32.15/hour (DOE)
Salary Range: $28.57/hour - $42.87/hour
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Position Summary: This position performs mission-critical duties to enable and support Box Office (BO) operations for the Wheeler Opera House (WOH), also known as Aspen Show Tix (AST) at the Wheeler, consistent with the organization’s values and mission statement.
Supervision Exercised and Received: Works under the direct supervision of the Box Office Manager. In the absence of the Manager, this position supervises the part-time Box Office Ticket Sellers.
Essential Job Functions:
Box Office Operations & Leadership:
- Conducts daily box office ticket sales, processes special sales requests (complimentary, discount, group), and door/phone sales at events both onsite at the Wheeler and at offsite locations.
- Acts as lead ticket seller during normal box office hours and events.
- Leads Box Office operations during events, serving as primary escalation point for patron and client issues.
- Supervises and trains part-time Ticket Sellers; manages staff in absence of the Box Office Manager.
- Maintains current knowledge of event details and communicates relevant information to ticket sellers.
- Coordinates with Front of House, Production, Marketing, and Rental Clients to ensure seamless event execution.
- Assists in resolving client and patron complaints and emergent challenges.
- Maintains accuracy in a fast-paced customer service environment.
- Operates a vehicle and travels to off-site locations to perform box office operations.
Ticketing System & Event Management
- Maintains a comprehensive and advanced understanding of the cloud-based ticketing system (Spektrix) and supports the training of new staff.
- Builds, configures, and maintains events within the ticketing platform, including pricing structures, seating plans, promo codes, pre-sales, and system integrations.
- Performs event set-up configuration, troubleshooting, report scheduling, and system updates.
- Maintains database integrity and oversees customer record management.
- Troubleshoots system issues and coordinates with vendor support as needed.
- Monitors and maintains additional systems including DotDigital, CrowdEngage, and Spinetix to support communications and digital signage.
Patron Communications & Accessibility
- Designs and executes automated pre- and post-event communications, reminder flows, and urgent event messaging.
- Assists in weekly e-newsletter creation and scheduling through Dot Digital and Spektrix.
- Coordinates and documents ADA/accessibility requests and ensures timely communication of patron needs to front-of-house, production, and facilities teams.
- Contacts patrons to re-seat, exchange, or refund tickets when necessary.
- Serves as a primary point of contact for patron inquiries via email, phone, or in-person.
- Assists patrons with ADA/ accessibility needs, ticket exchanges, refunds, or special accommodations.
Financial Oversight & Reconciliation
- Prepares and reconciles daily deposits and financial business for the box office as needed.
- Monitors ticket sales and generates reports to inform staffing and marketing decisions.
- Assists with settlements and financial reporting for events and rental clients.
- Oversees cash, gift certificates, Insider tokens, and other financial transactions.
Client & Stakeholder Collaboration
- Partners with rental and off-site clients on ticketing strategy, comp management, and communications
- Oversees comp ticketing processes and tracking
- Assists clients with event planning, pre- and post-show communications, and on-site support during events.
Operational & Process Improvement
- Contributes to system enhancements, workflow improvements, and operational strategy.
- Supports fraud prevention efforts and third-party ticket monitoring.
- Collaborates on digital signage and printed marketing materials within the Box Office lobby.
- Participates in process improvements for programs such as Wheeler Insiders, ticketing workflow, and pre/post-show communications.
City Organizational Values
- Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
Other duties as assigned.
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Core Competencies: Displays the following key competencies in the overall job performance to include knowledge, skills, and abilities
- Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
- Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
- Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision-making on a thriving future for all.
- Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities, and challenges.
- Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual, and non-verbal communication.
- Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
- Technology: Demonstrates technology skills sufficient for the nature and level of the position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
- Team Building: Works to build and maintain high-performing teams to include appreciating differences and reinforcing a sense of belonging.
- Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.
- Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems, and considers solutions.
- Business Acumen: Demonstrates understanding of business processes, objectives, and goals.
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Minimum Requirements:
Education: High school Diploma or GED equivalent.
Experience: Must have experience working in arts venue box office ticketing software, and at least two years’ experience in customer service.
Technical Knowledge: Proficiency in Microsoft Word, Excel, Outlook (Email), and graphics software. Experience with sales management software. Must have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms.
Licenses & Certifications: Must possess a valid Colorado driver’s license or be able to obtain one within 30 days of the start date.
NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.
Preferred Candidate: Bachelor’s degree in a performing arts or business administration related field of study preferred. Experience with systems such as Spektrix, DotDigital, CrowdEngage, Spinetix, WordPress, Zoom, and Asana is a plus
NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.
Position Type and Work Hours:
- Regular full-time, hours and days will vary with workload.
- Holidays will be required dependent on workload and staffing needs.
- Overtime will occasionally be required dependent on workload and staffing needs.
Work Environment:
- Indoor: Wheeler Opera House Theater; Office Environment.
- Off-Site/Outdoors: Event management of off-site clients; meetings, trainings, and site visits at a variety of city facilities and areas.
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Physical Demands:
Visual Acuity: Ability to bring objects into focus.
Balancing: Maintaining equilibrium.
Bending: Bending or positioning oneself to move an object from one level to another.
Carrying: Transporting or moving an object.
Crouching: Bending body downward and forward by bending leg and spine.
Climbing: Ascending or descending stationary objects.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Kneeling: Bending legs at knees to come to rest on knee or knees
Lifting: Moving objects weighing no more than 10 pounds from one level to another.
Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Walking: Ability to move to traverse from one location to another.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
