The Public Area Attendant is responsible for maintaining clean and attractive guest areas while providing attentive, courteous and efficient service to all guests.
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Complete guest request in a polite and timely manner
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Maintain cleanliness of hallways, closets, and public areas
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Restock and organize housekeeping closets to par level of linens, towels, guest supplies, and cleaning products.
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Service guest rooms with the door closed unless otherwise requested by the guest.
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Report missing items, maintenance issues, and safety hazards promptly to the Housekeeping leadership. If urgent issue in the after, report to manager on duty and engineer on duty.
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Handle lost-and-found items in accordance with established procedures.
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Maintain guest privacy, confidentiality, and room security at all times.
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Work in laundry and refilling water bottles in between tasks and when needed
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Perform housekeeping duties for assigned guest rooms according to established standards and process. Tasks include, but are not limited to, removing trash and soiled linens, restocking amenities, washing dishes, making beds, changing linens, vacuuming/mopping all floors, wiping down all surfaces and fixtures within the room, wipe down and sanitizing toilet, shower, sink, and ensuring room and bathroom is free of residue, hair, and debris
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Perform additional duties as assigned by management.
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High School diploma or equivalent and/or experience in a hotel or a related field preferred.
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Prior housekeeping or hotel experience preferred but not required.
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On-the-job training provided.
General Requirements
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Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
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Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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Must be able to multitask and prioritize departmental functions to meet deadlines.
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Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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Attend all hotel required meetings and trainings.
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Maintain regular attendance in compliance with Salamander Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
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Comply with Salamander Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
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Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
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Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
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Must be able to cross-train in other hotel related areas.
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Must be able to maintain confidentiality of information.
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Must be able to show initiative, including anticipating guest or operational needs.
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Perform other duties as requested by management.
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Maintain a warm and friendly demeanor at all times.
Fundamental Requirements
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Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
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Keep all hallways, public areas and closets clean, neat, vacuumed/mopped, and free of trash and debris.
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Restock and organize housekeeping closets to par level of linens, towels, guest supplies, and cleaning products.
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Replenish chemical bottles.
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Service room with the door closed according to standards, unless requested to do otherwise by the guest.
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Report missing items, maintenance issues, and safety hazards promptly to the housekeeping leadership. If urgent issue in the after, report to manager on duty and engineer on duty.
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Handle items for “Lost and Found” according to the standards.
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Clean and service assigned guest rooms according to established standards including, but not limited to, removing trash and soiled linens, restocking amenities, washing dishes, making beds, changing linens, cleaning bathrooms, and cleaning all floors, surfaces, and fixtures within the room
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Long hours are sometimes required.
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Must be able to do tasks for prolonged periods in a fast-paced environment; must be able to get to guest floors on a second floor as no elevators exist in the guest buildings.
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Frequent lifting, pushing, pulling, and carrying of items up to 25 lbs (linen bags, cleaning supplies, small furniture).
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Occasional lifting or moving of heavier items up to 50 lbs with assistance.
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Frequent bending, stooping, kneeling, and stretching to clean guestrooms, bathrooms, and public spaces.
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Visual acuity to check cleanliness and detect imperfections.
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Must be able to hear and respond to guest requests, alarms, and radios/devices.
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Service Professionals are required to perform tasks that involve prolonged movement which may include: standing, walking, bending, reaching and lifting.
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The department requires the safe operation of housekeeping equipment and handling of cleaning chemicals and supplies in accordance with the established safety standards.
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Work is performed in both guest facing and back of the house areas, which may include exposure to varying temperatures, noise levels and frequent interruptions.
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The demands of the department include adherence to quality, safety and service protocols, as well as the ability to manage workload fluctuations depending on occupancy.
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Service Professionals are expected to demonstrate professionalism, teamwork and commitment to maintaining a clean, orderly and welcoming environment at all times.
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One free meal in the employee dining room per shift for all service professionals.
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Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties.
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Full-time and part-time service professionals are eligible for free gym usage.
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Free onsite parking.
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Free ski pass for full-time service professionals during the winter; or ski pass bonus.
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50% discount on food and beverage in West End Social.
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25% discount on food and non-alcoholic beverages in Meadows Café.
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We-cycle program located on-site.
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Eligible for employee referral benefit.
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Employee housing when available, restrictions may apply.
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Discounted tennis and pickleball rates.
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Hiking trails located directly on-site
I acknowledge and understand that:
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Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
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The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
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Job duties, tasks, work hours and work requirements may be changed at any time.
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Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
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I have read and understand this job description:
Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment; part-time and on-call employees can qualify to participate in a 401 (k) plan after two consecutive years of working at least 500 hours or working 1000 hours in one year. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.
