Top 4152 Customer service Jobs in Astoria, Ny

Field Service Client Administrator - NY
aventiv —East Elmhurst, NY
- $23.26 - $26.52 an hour
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
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Client Support Specialist
Ascendant New York —New York, NY
- $22 an hour
- Part-time
- Background check
- CPR Certification
- Current TB test
- Health insurance
- Dental insurance
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Dental Front Desk Receptionist
GoTu —New York, NY
- $28 - $31 an hour
- Monday to Friday
- Dental office
- Mid-level
- 3 years
- Paid holidays
- Health insurance
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Front Desk Coordinator/Medical Receptionist
Chelsea Fertility NYC —New York, NY
- $45,000 - $65,000 a year
- 8 hour shift
- Private practice
- Spanish
- Computer literacy
- COVID-19 protective measures
- Health insurance
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Locksmith Dispatcher
ABBEY LOCKSMITHS, INC. —New York, NY
- $20 - $30 an hour
- Full-time
- Data entry
- In-person
- Entry level
- Paid time off
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Customer Care Associate - Remote
Global Contact Services —Long Island City, NY
- $16.50 - $17.00 an hour
- Full-time
- Communication skills
- Entry level
- Paid training
- Work from home
Customer Service Remote Agent Position
Global Contact Services —Long Island City, NY
- $16.50 - $17.00 an hour
- Overtime
- Remote
- Entry level
- Paid training
Lifestyle Front Desk Agent
Marriott International, Inc —New York, NY
- $32.85 - $43.81 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
14d
Customer Success Associate
Precision Medicine —New York, NY
- $25 an hour
- Full-time
- Remote
- Medical office experience
- HIPAA
- Administrative experience
- Paid training
- Health insurance
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4d
Front Desk Clerk
Cambria NYC Chelsea —New York, NY
- $27 - $29 an hour
- Full-time
- Hotel
- Entry level
- Health insurance
- Dental insurance
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Guest Service Agent
NEW YORK ATHLETIC CLUB —New York, NY
- From $23 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Health insurance
- Dental insurance
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Front Desk Representative
Phoenix House of New York —Long Island City, NY
- $20.48 - $30.67 an hour
- Full-time
- Addiction Medicine
- Outpatient experience
- High school diploma or GED
- Paid holidays
- Health insurance
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Guest Service Agent - The Fifth Avenue Hotel
The Fifth Avenue Hotel —New York, NY
- Up to $30 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
Customer Service Representative
Cleo —New York, NY
- $25.71 - $30.96 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
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Customer Service Associate
B&H Photo —New York, NY
- $24 an hour
- Full-time
- Analysis skills
- Communication skills
- Entry level
- Health insurance
- 401(k)
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Guest Service Agent
Resorts World New York —Jamaica, NY
- $31.48 an hour
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- English
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Dental Front Office Coordinator/Receptionist
ASTORIA MODERN FAMILY DENTAL —Astoria, NY
- From $20 an hour
- Part-time
- Dental office
- In-person
- Entry level
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Call Center Agent - English (Remote)
Stratford Solutions Inc. —New York, NY
- $20 an hour
- Weekends as needed
- Remote
- Bilingual
- Computer literacy
- Mid-level
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Front Office Agent
The Beekman —New York, NY
- $32.86 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Customer Service Associate I
Dollar Tree —Astoria, NY
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance

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Field Service Client Administrator - NY

aventiv -
East Elmhurst, NY

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Job Details

$23.26 - $26.52 an hour

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Life insurance

Qualifications

Computer operation
Customer communication
Microsoft Excel
High school diploma or GED
Productivity software
Technical Proficiency

Full Job Description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits - YouTube (https://www.youtube.com/watch?v=eXLNwQg5Y3g)

Job Purpose: The role of the Field Service Client Administrator (FSCA) - NY is to develop a trusted advisor relationship with facility staff members. To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction. Provide quality and timely customer service to various audiences associated with correctional facilities, Securus personnel, and partners. Perform minor maintenance and repair on kiosks, telecommunication equipment, associated computers, networking, and electronic equipment. Ensure data integrity and proper system functionality of all Securus onsite products.

Essential Duties:

Primary representative between on-site facility personnel, Account Management & other Securus personnel

Research issues reported by Agency staff members to achieve resolution or escalation to the appropriate department

Assist, monitor, and or issue escalations as needed with other internal departments.

Communicate internally all client requests and issues to facilitate resolution

Open, address, resolve, and track heat tickets and advise customers and Securus Personnel of service affecting issues

Required to maintain partnership and regular communication with Account Management

Maintain a high level of client satisfaction through outstanding customer service and support.

Required to attend onsite meetings as designated by facility leadership

Perform basic Technical Support functions (password resets and handouts, user setup, etc.) and basic product training as needed or requested by the customer.

Travel to neighboring facilities within an assigned region, sometimes with minimal lead time, as a backup.

Assist Tech Support in the maintenance of computer hardware, software, and other equipment by providing troubleshooting results

Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)

Oversee rollout of services for newly acquired clients to align both parties’ interests

Manages and maintains assigned company inventories and assets (tablets, accessories, tools, parts inventory, laptops, etc.)

Distribute tablets and accessories to approved incarcerated individuals

Collect and track customer statistics and trends that may assist in determining future account behavior and opportunities.

Understanding systems, training, and support needs for assigned client base & referring them to our Account Manager and internal Customer Training as needed.

Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Excellent oral and written communication & presentation skills

Ability to communicate with co-workers and business contacts courteously and professionally.

Ability to develop ongoing rapport with clients and consumers and obtain relevant information

Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts, as well as negative feelings about products.

Strong relationship management skills

Proven ability to manage multiple projects at a time while paying strict attention to detail

High degree of problem-solving, conflict resolution, and negotiation skills for both external and internal customers

Demonstrated ability to communicate, present, and influence effectively at all levels of the organization, including executive and C-level

Must be able to work in a fast-paced environment where problem resolution times are measured in hours.

Strong data/information analysis and integration skills.

Ability to effectively manage time and information with minimal supervision.

Excellent organizational and time management abilities

Ability to identify, prioritize, and respond to multiple conflicting tasks.

Ability to quickly adapt to change

Flexible and enthusiastic to learn new skills and problem-solving solutions

Uses small hand tools to make kiosk and/or video visitation repairs

Ability to travel up to 1 week with 2 weeks’ notice.

Proven ability to successfully draft and execute strategic account plans.

Must exhibit all the company’s cultural attributes

Minimum Qualifications:

High School Diploma or GED equivalent

Reliable transportation with the ability to travel from facility to facility

Have no family incarcerated in any local Correctional Facility

Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology

Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment

Preferred Qualifications:

Relevant work experience in the technology or telecommunications industry

Physical Requirements:

While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.

Occasionally may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

$23.26 - $26.52 /hr
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy (http://www.aventiv.com/privacy)

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service jobs in astoria, ny

Field Service Client Administrator - NY

Client Support Specialist

Dental Front Desk Receptionist

Front Desk Coordinator/Medical Receptionist

Locksmith Dispatcher

Customer Care Associate - Remote

Customer Service Remote Agent Position

Lifestyle Front Desk Agent

Customer Success Associate

Front Desk Clerk

Guest Service Agent

Front Desk Representative

Guest Service Agent - The Fifth Avenue Hotel

Customer Service Representative

Customer Service Associate

Guest Service Agent

Dental Front Office Coordinator/Receptionist

Call Center Agent - English (Remote)

Front Office Agent

Customer Service Associate I

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