Top 499 Customer service manager Jobs in Astoria, Ny

Field Service Manager
Burroughs —New York, NY
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
Quick Apply
Manager, Client Services
Valley National Bank —New York, NY
- $73,700 - $125,800 a year
- 5 years
- Office
- High school diploma or GED
Quick Apply
Service Supervisor
Cintas —Port Washington, NY
- $74,420 - $95,160 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
3d
Supervisor, Field Services (NY)
aventiv —East Elmhurst, NY
- $72,906.08 - $83,112.93 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Director of Customer Experience
LifeMD —New York, NY
- $170,000 - $200,000 a year
- Full-time
- Remote
- HIPAA
- Analysis skills
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
Manager, Guest Experience & CX Operations
NAYA New York —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Health insurance
Quick Apply
Senior Lead Customer Support
Moxie —Brooklyn, NY
- $127,935 - $156,365 a year
- Full-time
- Remote
- Management
- System design
- Senior level
6d
Manager, Toll Customer Relations
Metropolitan Transportation Authority —New York, NY
- $99,557 - $124,446 a year
- 6 years
- Bachelor of Science
- Office
- Commuter assistance
- Paid holidays
10d
Supervisor - Client Relations Center
Hermès Paris —Manhattan, NY
- $66,560 - $77,653 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Customer Support Manager
Pickle —New York, NY
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Office
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
7d
Supervisor Customer Service
Graybar Electric Company, Inc. —Garden City, NY
- From $85,000 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
Bids & Client Services Supervisor, Operations
Christie's —New York, NY
- Up to $400,000 a year
- Weekends as needed
- Bachelor's degree
- Recruiting
- Organizational skills
- Commuter assistance
- Disability insurance
7d
Customer Success Manager
Atera —New York, NY
- $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Assistant Store Manager, Team and Customer Experience
The Museum of Modern Art —New York, NY
- $63,000 - $70,000 a year
- Google Workspace
- Inventory management
- Mid-level
Quick Apply
Workforce Supervisor
AAA Northeast —Garden City, NY
- $73,200 - $91,900 a year
- Overtime
- Mid-level
- Supervising experience
- Travel
- Wellness program
- Health insurance
Quick Apply
13d
Customer Experience Manager
Saks Fifth Avenue —New York, NY
- $94,388 - $117,986 a year
- Weekends as needed
- Bilingual
- Mid-level
- Mentoring
Customer Support Team Manager
Topline Pro —Brooklyn, NY
- $110,000 - $140,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Support Manager
Pilot Fiber —New York, NY
- $110,000 - $140,000 a year
- Nights as needed
- Hybrid work
- Mid-level
- Recruiting
- Leadership
- Health insurance
- Dental insurance
SVP Customer Retention
Optimum —Long Island City, NY
- $242,760 - $346,800 a year
- Background check
- Bachelor's degree
- US work authorization
Quick Apply

I want to receive the latest job alert for customer service manager in astoria, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near astoria, ny

Field Manager jobs in New York, NY

Director Of Customer Experience jobs in New York, NY

Customer Relations Manager jobs in New York, NY

Customer Service Supervisor jobs in New York, NY

Support Manager jobs in New York, NY

Customer Experience Manager jobs in New York, NY

Client Services jobs in New York, NY

Customer Care Manager jobs in New York, NY

Assistant Store Manager jobs in New York, NY

Guest Service Agent jobs in New York, NY

Customer Experience Specialist jobs in New York, NY

Customer Service Representative jobs in Garden City, NY

Customer Service Team Lead jobs in Brooklyn, NY

Customer Success Manager jobs in New York, NY

Field Manager jobs in Colorado

Field Engineer jobs in Texas

Travel Field Technician jobs in Georgia

Field Manager jobs in Chico, CA

Field Manager jobs in Charleston, WV

Track Field Coach jobs in Virginia

Field Service Manager

Burroughs -
New York, NY

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year

Qualifications

Computer operation
Customer support ticket management
Help desk systems
Workforce management
Financial acumen

Full Job Description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

JOB SUMMARY:
The Field Service Manager role possesses transformational leadership ability, exceptional executions skills, innovative thinking, laser focus on delivering exceptional customer experience and consistently drives cost efficiencies and revenue growth. Key responsibilities include maintaining and/or exceeds current levels of service/implementation business performance, and customer satisfaction.

Essential Functions/Key Responsibilities:

Monitor, review and analyze district customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance.
Monitor, review and analyze district service/implementation business performance (districts, teams) to established goals and objectives. Provide input for adjustments and/or improvements and assure compliance.
Assure the achievement of the district service and professional service technical performance and quality goals.
Mentor and lead all direct reports to achieve optimal efficient performance.
Monitor, review and analyze capabilities of technicians within the region. Assure that they are trained, certified, productive and proficient to meet or exceed customer needs by providing superior service and professional business performance.
Assure customer satisfaction levels for service and implementation solutions are met or exceeded throughout the district.
Assure compliance to corporate policies and procedures regarding safety. Ensure safeguarding of proprietary and confidential information.
Responsible for compliance of policies and procedures that assure protection and control of all the corporate and customers owned assets within the region.
Responsible for expense control within the district to comply with targets and goals set within district budgets.
Assure optimum district profitability through review of district P&Ls
Assure that district service and professional service business activities and processes are compliant with policies, procedures and standards where applicable.
Promote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all team member levels.
Embrace and encourage diversity in the workplace through conscious effort to hire, promote and train a diverse workforce.
Manage team member recognition: Ensure districts and customer engineers are recognized for outstanding contributions.
Ensure compliance and education of all Human Resource policies and state and Federal Labor Laws.
Ability to travel within the district up to 40% of the time.

Knowledge, Skills and Abilities:

Position requires a highly motivated individual with a solid performance history of demonstrated business acumen, leadership and management skills.
Excellent customer communication skills.
Acute attention to detail
Strong interpersonal skills
Strong analytical and problem solving skills
Good planning and organizational skills to balance and prioritize work
The individual should demonstrate and possess a good understanding and knowledge of on-site field service, professional services and business development strategies.
Knowledge of Company product and service offerings and deliverables; Company operating planning and deployment processes; Company operational and financial standards and requirements; Service Order Attainment and Onboarding processes and deliverables; Company service management/coordination requirements; professional service coordination requirements. (preferred)
The individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem-solving skills. The individual should possess the ability to satisfy customer requirements with appropriate resource management while creating a culture and operating environment where teams are inspired to meet performance objectives.

Physical Requirements and Working Conditions:

This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone.
This job operates remotely from the DM’s home
This job requires travel within the district to lead and monitor your team
This job requires extended availability to field escalations on an as needed basis

Education and Experience:

5+ years of operations managerial experience.
Experience using MS Office suite, and service ticket tracking solutions.
Experience managing a remote workforce.
Four or more years of broad and proven accounting experience
Standard Microsoft applications, including Windows, Outlook, Excel, and Word preferred

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Quick Apply

Refine Your Search

customer service manager jobs in astoria, ny

Field Service Manager

Manager, Client Services

Service Supervisor

Supervisor, Field Services (NY)

Director of Customer Experience

Manager, Guest Experience & CX Operations

Senior Lead Customer Support

Manager, Toll Customer Relations

Supervisor - Client Relations Center

Manager, Customer Experience

Customer Support Manager

Supervisor Customer Service

Bids & Client Services Supervisor, Operations

Customer Success Manager

Assistant Store Manager, Team and Customer Experience

Workforce Supervisor

Customer Experience Manager

Customer Support Team Manager

Support Manager

SVP Customer Retention

I want to receive the latest job alert for customer service manager in astoria, ny

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected