Top 4895 Support specialist Jobs in Astoria, Ny

Client Retention & Resolution Specialist
Upfluence —New York, NY
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Administrative Software Specialist
Confidential —New Hyde Park, NY
- $66,000 - $90,000 a year
- Full-time
- AutoCAD
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Wire Transfer Specialist, Banking Operations
Safra National Bank of New York —New York, NY
- From $70,000 a year
- Full-time
- Word processing
- Mid-level
- Office
Quick Apply
5d
Peer Support Specialist
PEARL SPECIALTY CARE —Brooklyn, NY
- $28 - $31 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Paid time off
4d
Substance Use Specialist
Vibrant Emotional Health —Bronx, NY
- $40.88 - $44.07 an hour
- Weekends as needed
- Hybrid work
- Bilingual
- Master of Social Work
- Computer literacy
- Disability insurance
- Health insurance
IT Support Specialist I
Weill Cornell Medicine —New York, NY
- $33.30 - $37.69 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
Customer Onboarding Specialist - Coffee (Upstate New York)
Nestlé USA —New York, NY
- $90,000 - $115,000 a year
- Weekends as needed
- Merchandising
- Public speaking
- Mid-level
- Health insurance
- 401(k) matching
Customer Support Specialist
JP Fine Foods LLC —New York, NY
- $25.63 - $30.87 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Entry level
- Relocation assistance
- Health insurance
Quick Apply
1d
Specialist: Seasonal, Part-time
Apple —Elmhurst, NY
- $26.25 - $34.28 an hour
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
Peer Support Specialist
New York Counseling for Change —Long Island City, NY
- $25 - $28 an hour
- Part-time
- Addiction Medicine
- In-person
- Communication skills
Quick Apply
Patient Access Specialist I
Hospital for Special Surgery —New York, NY
- $32.39 - $36.04 an hour
- Full-time
- Microsoft Outlook
- Basic math
- High school diploma or GED
Office Support Specialist
Zeno Group —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
10d
Care Specialist (NYCE) - Remote
EmblemHealth —New York, NY
- $39,960 - $70,200 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Research
- Mid-level
Administrative Specialist
Weill Cornell Medicine —New York, NY
- $32.75 - $39.01 an hour
- Writing skills
- Mid-level
- Office
2d
IT Support Specialist
Elevate Technology Group —Manhattan, NY
- $70,000 - $85,000 a year
- Mid-level
- Windows
- Microsoft Office
Product Support Specialist
Anthropic —New York, NY
- $131,040 - $210,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- SQL
- Parental leave
- Flexible schedule
Pre-Authorization Specialist
Weill Cornell Medicine —New York, NY
- $34.78 - $37.80 an hour
- Monday to Friday
- Mid-level
- Office
- High school diploma or GED
4d
Client Success Specialist II
Affirm —New York, NY
- $100,000 - $137,500 a year
- Remote
- Mid-level
- Bachelor's degree
- Fair chance
- Employee stock purchase plan
- Health insurance
Customer Support Specialist
Nevly Holdings Corp. —New York, NY
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance
IT Support Specialist
The Chapin School —New York, NY
- $75,000 - $85,000 a year
- Full-time
- School experience
- Classroom
- Google Workspace
Quick Apply
13d

I want to receive the latest job alert for support specialist in astoria, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support specialist jobs near astoria, ny

IT Support Specialist jobs in New York, NY

Patient Access Specialist jobs in New York, NY

Prior Authorization Specialist jobs in New York, NY

Customer Specialist jobs in New York, NY

Support Specialist jobs in Long Island City, NY

Administrative Assistant jobs in New York, NY

Product Support jobs in New York, NY

Support Specialist jobs in Brooklyn, NY

Care Specialist jobs in New York, NY

IT Support Specialist jobs in Manhattan, NY

Customer Success Specialist jobs in New York, NY

Administrative Specialist jobs in New York, NY

Retention Specialist jobs in New York, NY

Onboarding Manager jobs in New York, NY

Eligibility Specialist jobs in Denver, CO

It Support Specialist jobs in Harrisburg, PA

It Support Specialist jobs in Durham, NC

It Support Specialist jobs in Indiana

It Support Specialist jobs in Warrenton, VA

Document Specialist jobs in Cleveland, OH

Client Retention & Resolution Specialist

Upfluence -
New York, NY

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

Stock options
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Sales negotiation
Managing customer accounts
Customer communication
Customer relationship building
Collaboration with product development teams
Bachelor's degree
Conflict management
CRM system proficiency
Account management
Cross-functional communication

Full Job Description

About Upfluence

Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.

Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. Since its launch in October 2016, Upfluence has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Mexico City, Lyon, and Paris.

As an Account Manager focused on customer retention & resolution, you will play a critical role in maintaining and enhancing customer relationships. Your primary responsibility will be to identify at-risk customers, resolve issues related to contract terminations and renewals, and proactively work to retain customers. You’ll be a skilled negotiator, empathetic listener, and advocate for both the customer and the company, ensuring long-term customer satisfaction and retention.

Responsibilities

Implement strategies to proactively retain customers who express a desire to exit their contracts early or have missed renewal deadlines.
Identify at-risk customers and reach out to increase product adoption and retention.
Develop initiatives to prevent contract cancellations and foster customer loyalty.
Address customer concerns related to contract terminations and renewals, with a focus on problem-solving and conflict resolution.
Manage escalated customer complaints and turn negative experiences into positive outcomes.
Establish clear and empathetic communication channels with customers.
Actively listen to customer concerns and provide timely, thoughtful responses.
Understand the root causes of customer dissatisfaction and negotiate solutions that align with both the customer’s needs and the company’s goals.
Present alternatives that encourage customers to continue using the product or service.
Act as the voice of the customer within the company, ensuring feedback and concerns are communicated to relevant teams.
Advocate for internal improvements that will increase customer satisfaction and reduce escalations.
Proactively identify opportunities to enhance Upfluence’s reputation through positive customer interactions and relationship-building strategies.
Continuously assess and improve customer resolution processes.
Identify and suggest enhancements to minimize customer issues and escalations.
Maintain comprehensive records of all customer interactions, including issues, resolutions, and feedback for internal reporting and analysis.
Prepare and present regular reports on key customer retention metrics, including success rates in retaining customers and overall improvements in customer satisfaction.
Work closely with sales, support, and product teams to develop solutions for customer concerns and improve customer experience across departments.

Qualifications

Bachelor’s degree in Business, Marketing, Communications, or a related field.
2+ years of experience in account management, customer success, or a similar role with a focus on customer retention and issue resolution.
Proven experience in conflict resolution and customer negotiations.
Excellent communication and interpersonal skills, with an ability to build rapport and establish trust.
Strong problem-solving abilities and a proactive approach to managing customer relationships.
Experience working cross-functionally with teams like sales, support, and product to address customer concerns.
Proficient in CRM tools

What we have to offer

A clear career path with opportunities for growth and upward mobility
Hybrid work environment (2-3 days in the office, the rest remotely)
Comprehensive compensation package. Base salary ($65,000.00 - $85,000.00) + commission.
Stock options and employee perks
Medical, Dental, Vision & Disability Insurance
Generous PTO & Company holidays
Diverse and international team
An entrepreneurial environment that fosters growth and innovation

We offer a flexible hybrid work model, providing our employees with an office setting and the ability to work partially from home. We believe in work-life balance and provide access so we can make the best of our workdays.

Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

bAxhVrivZN

Pay: $60,000.00 - $65,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

support specialist jobs in astoria, ny

Client Retention & Resolution Specialist

Administrative Software Specialist

Wire Transfer Specialist, Banking Operations

Peer Support Specialist

Substance Use Specialist

IT Support Specialist I

Customer Onboarding Specialist - Coffee (Upstate New York)

Customer Support Specialist

Specialist: Seasonal, Part-time

Peer Support Specialist

Patient Access Specialist I

Office Support Specialist

Care Specialist (NYCE) - Remote

Administrative Specialist

IT Support Specialist

Product Support Specialist

Pre-Authorization Specialist

Client Success Specialist II

Customer Support Specialist

IT Support Specialist

I want to receive the latest job alert for support specialist in astoria, ny

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected