Top 97 Service desk analyst Jobs in Astoria Ny

Service Desk Analyst I
Fanatics Collectibles —New York, NY
- $28.85 - $36.06 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
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Senior EITS Service Desk Analyst
NYC Health + Hospitals —New York, NY
- $67,000 - $75,000 a year
- Online Application
- Master's degree
- Team management
- Home Health
- Commuter assistance
- Paid holidays
Technology Support Analyst
McDermott Will & Emery —New York, NY
- $107,000 - $136,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Help Desk Technician
Herbert Smith Freehills —New York, NY
- $70,000 - $80,000 a year
- Full-time
- Microsoft Word
- Mid-level
- 3 years
Service Desk Analyst (1 PM - 8 PM)
Cleary Gottlieb Steen & Hamilton LLP —New York, NY
- $85,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Help Desk Analyst
Kravet LLC —Woodbury, NY
- $60,000 - $65,000 a year
- Full-time
- Google Workspace
- Ability to walk for extended periods
- Mid-level
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IT Analyst
DailyPay —New York, NY
- $75,000 - $98,000 a year
- Weekends as needed
- Google Workspace
- English
- Mid-level
- AD&D insurance
- Disability insurance
IT Service Desk Analyst
Girling Health Care of New York —Brooklyn, NY
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Senior Analyst, Service Desk
Wedbush Securities —Jersey City, NJ
- $100,000 - $120,000 a year
- Computer science
- Computer Science
- Office
- Profit sharing
- Paid jury duty
Analyst, Service Desk Operations
MAYORS OFFICE OF CONTRACT SVCS —Manhattan, NY
- $55,000 - $60,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Loan forgiveness
IT Analyst, Infrastructure & Operations
MILROSE CONSULTANTS LLC —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid holidays
- Dental insurance
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Help Desk Analyst
Star Group LP —Woodbury, NY
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
IT Support Analyst I
Kore Wireless Canada Inc. —Westbury, NY
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Analyst for Service Desk
Barnard College —New York, NY
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Windows
Studio Application Tech Support
Accenture —New York, NY
- $21.39 - $49.57 an hour
- Full-time
- Windows
- Ability to lift 50 pounds
- US work authorization
- Paid holidays
- Disability insurance
Senior IT Service Desk Analyst - Overnight Shift, Contract
Island Computer Products, Inc. —Brooklyn, NY
- $50,000 - $60,000 a year
- 12 hour shift
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
8d
Service Desk Specialist II
NetCov —New York, NY
- $58,687 - $80,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
Quick Apply
IT Help Desk - Showrooms
Tilebar | Soho Studio LLC —New York, NY
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Research
- Office
- Paid holidays
- Disability insurance
Quick Apply
4d
Service Desk Specialist - Onsite
NetCov —New York, NY
- $47,000 - $65,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Service Desk Analyst - Newark, NJ/Hybrid
Software Technology Inc —Newark, NJ
- Contract
- Hybrid work
- Computer Science
- Writing skills
- Mid-level
Quick Apply

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service desk analyst jobs near astoria ny

Service Desk Analyst I

Fanatics Collectibles
New York, NY

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Job Details

Full-time
$28.85 - $36.06 an hour

Qualifications

Customer communication
Customer relationship building
IT user and group management
Client rapport building
Access control management
Technical Proficiency

Full Job Description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

As a Service Desk Analyst I in Technical Services, your role includes managing Tech service requests via our ticketing system, walk-ups, and direct emails. You'll document user problems, suggest resolutions, and handle the flow of support requests, escalating to other departments when necessary with detailed notes and diagnoses. You'll also use, create, edit, and maintain the Knowledgebase, which includes SOPs and troubleshooting steps for common issues. Prioritizing first-class customer service is essential to ensure a positive user tech support experience.

Responsibilities:

Customer Service: Excel in delivering outstanding hospitality, demonstrating active listening, empathy, and a commitment to follow-through in all interactions. This role involves understanding user needs, providing timely and empathetic responses to inquiries and issues, and ensuring resolutions are effectively communicated and implemented, fostering positive relationships and trust with users.
Diverse Endpoint Support: Provide robust and responsive technical support for various endpoints including Windows and Mac computers, printers, BYOD (Bring Your Own Device) phones, and digital signage. Troubleshoot and resolve issues swiftly to minimize downtime, offering user-friendly guidance and ensuring a seamless operational experience across all these platforms.
Documentation: Responsible for meticulous documentation, encompassing taking detailed notes on user-reported problems, formulating potential resolution steps, and efficiently managing the influx of support requests. This role requires keen attention to detail and strong organizational skills to ensure accurate and comprehensive records are maintained, aiding in swift and effective problem-solving and enhancing the overall efficiency of the support process.
Proficient in Problem-Solving: Utilize a range of common problem-solving techniques such as root cause analysis, brainstorming, and the 5 Whys approach to efficiently diagnose and resolve complex technical issues. Demonstrate adaptability and critical thinking in challenging situations, ensuring effective and innovative solutions that enhance operational efficiency and customer satisfaction.
Fulfilling Access Requests: Accountable for comprehensive user administration across various systems and applications, this role demands proficiency in light system administration tasks in multiple platforms, including Microsoft 365. The responsibility encompasses user account setup, maintenance, and troubleshooting, ensuring seamless access and functionality for users within these diverse environments.
Collaborative Team Interaction and Knowledge Sharing: Actively engage in team-based troubleshooting, offering and seeking assistance with technical issues to foster a cooperative work environment. Diligently document resolutions and processes in the knowledge base, enhancing the team's collective knowledge and efficiency, and exemplifying the values of teamwork and continuous learning.

Requirements:

Customer service or hospitality experience.
Excel in both written and verbal communication, ensuring clarity, professionalism, and a customer-centric tone in all interactions.
Employ active listening and empathetic responses to understand and effectively address client needs, fostering positive relationships and ensuring customer satisfaction in every interaction.
Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management.
College degree, or related work experience.
Minimum of 2 years of experience in IT support.
Comptia certifications (e.g., A , Net , etc.) is a plus.
M365, Okta, Slack, Outlook, Zoom or relevant experience.
This is a full-time position requiring occasional after-hours support.
Physical presence at the office is necessary.
Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.
Basic understanding of Active Directory administrative tasks including creating user and computer accounts

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

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Refine Your Search

service desk analyst jobs in astoria ny

Service Desk Analyst I

Senior EITS Service Desk Analyst

Technology Support Analyst

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Service Desk Analyst (1 PM - 8 PM)

Help Desk Analyst

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IT Service Desk Analyst

Senior Analyst, Service Desk

Analyst, Service Desk Operations

IT Analyst, Infrastructure & Operations

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IT Support Analyst I

IT Analyst for Service Desk

Studio Application Tech Support

Senior IT Service Desk Analyst - Overnight Shift, Contract

Service Desk Specialist II

IT Help Desk - Showrooms

Service Desk Specialist - Onsite

Service Desk Analyst - Newark, NJ/Hybrid

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