Hope Haven of Northeast Georgia Inc.
POSITION TITLE: Community Access Group (CAG) Program Coordinator
CLASSIFICATIONS: This position is an administrative, full-time position. This position is salary and FLSA non-exempt.
REPORTS TO: Executive Director
PRIMARY PURPOSE: The primary duty is to oversee and manage the community-based services at Hope Haven: Community Access Group (CAG) Services for adults with developmental disabilities. This position provides human services and case management across all the community-based programs. This position is principally responsible for supervision, program compliance and management, development of persons served, volunteer and community integration opportunities, ensuring that billing for services is maximized, community networking, and being a liaison between persons served and staff and between direct support and administrative staff. This position oversees CAG Services by increasing opportunities for adults with developmental disabilities to participate in activities both in the community and at the facility.
PRINCIPAL ACCOUNTABILITIES: This position is accountable to the individuals that we support and their representatives, direct support staff, other administrative staff, and community partners.
JOB RESPONSIBILITIES:
PROGRAM MANAGEMENT 50%
Manages and supervises all aspects of Community Access Group
- Ensures that all Case Coordinators and Direct Support Professionals working in the CAG program receive initial and ongoing/annual coaching and training consistent with Hope Haven’s mission, core values as well as all state/regulatory requirements.
- Provides all supervision, performance evaluation and monitoring, and disciplinary actions for all assigned staff.
- Ensures that all program components meet all Federal, DBHDD, Regional Office, CARF, and agency P&P contract/waiver requirements.
- Arranges, leads, and participates in regular CAG programming staff meetings and ensures that minutes are taken and filed.
- Arranges and provides adequate program coverage at all times. (If necessary)
- Adheres to the programmatic and philosophical concepts in the provision of services.
- Assures that case coordinators and lead DSPs provide all necessary case management functions and provides this in their absence.
- Participates in planning processes and develops resources to ensure needed services for persons served and their families.
- Ensures and provides necessary orientation and facilitates Inservice training requirements for staff to promote their skill development.
- Acts as a primary resource person for staff to ensure the provision of the best possible service.
CASE MANAGEMENT AND RECORDS MANAGEMENT 25%
Provides oversight of case management for all persons served in the programs and maintains and follows record keeping requirements.
- Provides linkages of assigned persons served to other agencies by identifying needed services and supports.
- Ensures acceptable record keeping system and procedures necessary for all required reports and records for the CAG services.
- Facilitates outcomes by determining salient factors impacting persons served wellbeing and communicating them to appropriate individuals.
- Confers with other staff members and therapeutic disciplines in difficult cases to agree upon service delivery.
- Coordinates services, makes referrals, and follows up with other agencies as needed.
- Follows all requirements regarding record keeping including DBHDD, CARF, and agency P&P.
- Submits and completes all required records, reports, notes, and other written data in a timely manner.
- Participates in the development and implementation of CQI-RM activities and requirements.
COMMUNITY INTEGRATION 10%
Responsible for maximizing volunteer and integration opportunities for the people served, as well as developing quality facility activities.
Community Integration Activities:
- Continuously develops, seeks, and implements individual community sites to provide a variety of volunteer and integration opportunities to accommodate persons served choices and needs that facilitates their growth and assures work sites are safe, clean, and accessible.
- Oversees development of community activities calendars.
- Continuously develops, seeks, and implements facility activities to accommodate persons served choices and needs that facilitate their growth.
- Ensures transportation is available for persons served when necessary for activities, trips, or employment.
PROGRAM OUTCOMES 10%
Responsible for development, implementation, and evaluation of program outcomes.
- Stays knowledgeable and keeps abreast of program outcome measures relative to position responsibilities and program areas.
- Develops, implements, monitors, compiles, and evaluates results and outcomes.
- Responds appropriately to persons served satisfaction data to most effectively meet needs and requests.
ADMIN TEAM RESPONSIBILITIES 5%
As a member of the Administrative Team, performs other duties as assigned.
- Reports accidents/incidents/seizures clearly and accurately within 24 hours of occurrence.
- Provides leadership in administrative functions and other tasks in coordination with management team members.
- Participates in public relations activities and works with other agencies and groups as requested to provide presentations, speeches, etc. on behalf of Hope Haven.
- Stays knowledgeable of outcome measures relative to position responsibilities and program areas in order to facilitate planned outcomes.
- Attends individual’s activities when requested (i.e., social events, etc.)
- Attends administrative team meetings.
- Completes additional tasks as needed.
ESSENTIAL FUNCTIONS AND PHYSICAL REQUIREMENTS:
(Reasonable accommodations will be made if necessary):
Ability to use computer system and office telephone system
Must have safe reliable transportation to get to work site as well as to transport individuals to appointments and community activities
Ability/means to communicate/document important information
Ability to maneuver steps and other barriers to some homes
Ability to assist with personal care tasks
Ability to perform CPR and First Aid
Ability to perform Safety-Care Crisis Prevention Training Techniques
Ability and willingness to lift up to 100 lbs. at least 4 times per day with adaptive equipment (e.g., when providing personal care to individuals or moving contract work)
Ability and willingness to move fully loaded work pallets and skids using adaptive equipment Ability and willingness to assist in lifting and transferring people up to 200 lbs.
Ability and willingness to work in an open environment with noise, dirt, and fumes.
Ability to hear, see, and communicate verbally within a level of basic understanding.
Case management and record keeping experience
Service plan and program outcome development, implementation, and evaluation.
Vocational training
Behavior modification, Assessment, and evaluation of individual needs
MINIMUM QUALIFICATIONS:
B.S. or B.A. in Psychology, Sociology, Social Work, Education, or closely related field preferred, may be waived with experience
Supervisor experience
Experience with IDD population or specialized training
Valid Driver’s License and Vehicle Liability Insurance
Acceptable Motor Vehicle and Criminal Records reports
Pre-Employment Drug Screen
TB screen
Reliable personal transportation
Office Hours: Monday-Friday 8am-4pm
