Top 5 Technical support specialist Jobs in Athens, Ga

Desktop Support Specialist
University of Georgia OVPR IT —Athens, GA
- $55,706 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
4d
ERP Support Specialist
Price Industries —Winder, GA
- Full-time
- ERP systems
- Mid-level
- 3 years
3d
Federal Work Study - Computer Support/Emerging Technology/Networking Specialist
Athens Technical College —Athens, GA
- $10.00 - $19.50 an hour
- Part-time
- University
- Data entry
- School
Quick Apply

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Desktop and Education Support Specialist
OtterBase —Columbus, OH
We're seeking an Desktop Support Specialist to provide hands-on technical support for Windows and macOS environments.
$22 - $25 an hour
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7d
Systems Support Specialist, MSP- Columbus
Kloud9 IT, Inc. —Columbus, OH
Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
$65,000 - $75,000 a year
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Desktop Support Specialist

University of Georgia OVPR IT
Athens, GA

Quick Apply

Job Details

Full-time
$55,706 a year
4 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Employee discount
Professional development assistance
Life insurance
Retirement plan

Qualifications

Customer support
Customer service problem-solving

Full Job Description

Summary

This position is responsible for supporting the use of computing devices across all of the various units within the Office of Research. Areas of responsibility include, but are not limited to: desktop support (Windows/Mac), device imaging, printer management, device inventory, device management via Intune/Addigy, device troubleshooting, user management (AD and Entra), network/IP management, conference room support.

· Requirements

· At least one year of experience in IT Support or related position; or education or other experience indicating the individual is capable of performing the requisite duties.

· Fast learning and willing to listen to and be taught by more experienced personnel

· A team player with excellent communication skills

· Great attention to detail and time-management skills

· Analytical thinking and problem-solving capability

· Well organized and punctual

· Ability to provide high quality customer support

· Strong capability to document work product and resolution steps

Responsibilities

Work as part of a team to handle the follow types of issues:

· New device imaging – develop, manage and update an automated imaging process to be used throughout the unit (15)

· New device installs and troubleshooting (5)

· Application setup and troubleshooting (20)

· Device tracking and maintenance – (10)

· Device network assignment and maintenance (5)

· User/Group maintenance (5)

· Communicate with team regarding issues and resolutions (5)

· Assist end users in device and application usage as well as any other related issues (20)

· Help maintain unit documentation regarding devices, protocols, and processes relevant to the unit (15)

· At this level, the standard is to be able to handle issues of intermediate complexity with assistance as needed. End result should always be a completely rectified situation, happy customer, and expanded internal documentation.

· Has, or will obtain the following certifications within the first two years (unit will assist in obtaining):

Within first 6-months:

CompTIA A+
MS-900

Within first year:

MD-102 Endpoint Administrator

Within first two years:

Security+
Apple Device Support

Pay: $55,706.00 per year

Benefits:

Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

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technical support specialist jobs in athens, ga

Desktop Support Specialist

ERP Support Specialist

Federal Work Study - Computer Support/Emerging Technology/Networking Specialist

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