We are seeking a Corporate Trainer to join our growing organization and support the development of employees within our utilities programs.
In this role, you will design and deliver engaging training programs that build knowledge, enhance performance, and promote operational excellence. The ideal candidate is an experienced trainer with strong communication and facilitation skills, a passion for coaching others, and the ability to simplify complex concepts. Success in this role requires excellent organizational skills, adaptability, and a collaborative, team-oriented approach.
Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Partner with management to identify training needs and coordinate training schedules.
- Develop, deliver, and maintain utility-specific training programs supporting gas and electric customer service, billing, collections, outage response, field service coordination, and regulatory compliance requirements
- Create and update e-learning modules, assessments, and learning materials utilizing Articulate 360 and other instructional design tools
- Prepare educational material such as power point presentations, SharePoint content, videos etc. as needed
- Support and mentor new employees
- Keep attendance and other records of training
- Conduct evaluations to identify areas of improvement
- Monitor employee performance and response to training
- Attend client working sessions/meeting/training as needed
- Other projects as directed.
Competencies:
- 3+ years of corporate training experience, preferably within customer service or contact center environments.
- Extensive experience developing and delivering training programs for utility companies, including gas and/or electric operations.
- Proficiency with Microsoft Office Suite, particularly PowerPoint.
- Strong understanding of adult learning principles, instructional design methodologies, and training best practices.
- Phenomenal communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking and decision-making skills
- Prior call center experience preferred
Preferred Education and Experience:
- Bachelor’s degree in Education, Training & Development, Business, Communications, or related field; equivalent experience may be considered.
- Training or Learning & Development certifications (e.g., CPLP/CPTD) preferred.
Work Environment:
- Federal and State contractor call/contact center along with Account Receivable Management
WFH Requirements:
- This role might support occasional or permanent remote work in some circumstances.
- Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 Mbps for Upload and Download speeds.
- Private, quiet, and distraction free room/office space
- Adhere to Telecommute Policy in its entirety
Physical/Mental Demands
Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
Security Clearance Requirements
- Must be able to pass Federal background screening and/or state level criminal background screening.
This job description provides the basic requirements for this role and may include additional functions not listed.
An Affirmative Action / Equal Opportunity Employer
F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you need accommodation as part of the employment process, please contact Human Resources at [email protected].
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If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish
Pay: Up to $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience creating e-learning content using Articulate 360, Storyline and/or Rise? (Yes/No)
- Do you meet the work-from-home internet requirements: minimum 25 Mbps upload/download speeds and the ability to connect via a hardwired Ethernet connection? (Yes/No)
- Are you available to work during Eastern Time (ET) business hours, regardless of geographic location?(Yes/No)
- Please describe your experience supporting utility clients, including gas and/or electric operations.
- What is the largest class size you have facilitated? Please describe the setting (virtual, in-person, or hybrid) and your role in managing the class
Experience:
- Corporate training: 2 years (Required)
- Developing training programs for utility companies: 2 years (Required)
- Training & development: 2 years (Required)
Work Location: Remote
