Overview
Junior IT Support Specialist – Warehouse OperationsOverview
We are seeking a motivated and detail-oriented Junior IT Support Specialist – Warehouse Operations to join our IT team at a fast-paced e-commerce fulfillment center.
This role focuses on providing frontline technical support to warehouse operations, ensuring minimal downtime and smooth daily workflows. You will work closely with senior engineers while gaining hands-on experience with warehouse-specific hardware, network troubleshooting, and IT asset management in a high-volume operational environment.
Work Type: Internship/Temporary for 3 months starting from 26th Sept
Key Responsibilities
1. Network & Site Monitoring (Entry-Level)
- Assist in performing wired and wireless network signal tests throughout the warehouse, recording signal strength, speed, and stability.
- Conduct mobile data connectivity tests on PDA devices across warehouse zones.
- Monitor server room peripherals, including:
- Temperature
- Humidity
- UPS status
- Security camera NVR systems
- Document findings during routine inspections.
- Escalate network abnormalities to supervisors or the Infrastructure team with clear fault descriptions.
2. Day-to-Day Warehouse IT Support
Serve as the first point of contact for IT incidents and service requests submitted through the ticketing system.
Provide support for:
Warehouse Devices
- PDA / handheld scanners (Honeywell, Zebra)
- Restart
- Reconfiguration
- Basic troubleshooting
- Label printers
- Barcode readers
- PDA firmware upgrades using local tools or SD card methods
- MAC address collection and production network whitelist requests
Warehouse Equipment
- Sorting machines
- Conveyor systems
- Electronic weighing scales
- Industrial PCs (IPC)
- System wipe
- OS reimaging
- PXE boot configuration (under supervision)
Windows Support
Troubleshoot:
- Windows slow performance
- Blue Screen (BSOD) recovery
- Driver installation and updates
- KMS activation
- Printer issues
- Paper tray selection
- USB recognition
- Driver installation
End User Support
Support:
- Desktop computers
- Laptops
- Monitors
- Peripherals
- Video conferencing equipment
- VPN connectivity
- Microsoft Teams
- Zoom
- Collaboration platform installation and troubleshooting
3. Ticketing, Documentation & Asset Management
- Log all incidents and service requests in the IT ticketing system.
- Track time spent on all tickets and assigned tasks.
- Maintain the warehouse IT knowledge base and documentation.
- Process IT asset requests, including approvals, allocation, and delivery.
- Manage damaged devices by:
- Assessing repair options
- Coordinating returns
- Managing retirement and recycling processes
4. Data Security & Device Decommission
- Follow company data security policies.
- Perform secure data wipes before devices are transferred or shipped.
- Complete Windows and macOS disk wiping.
- Remove and securely handle hard drives when remote wipe is not possible.
- Assist with remote access permission management.
5. Shift Coverage & Escalation
- Work a standard 40-hour work week with occasional overtime as needed.
- Participate in incident response during assigned shifts.
- Complete detailed shift handover documentation.
- Escalate unresolved issues to senior engineers or specialized IT teams, including:
- Network
- Hardware
- Security
- Audio/Visual (AV)
Minimum Requirements Experience
- 1–2 years of IT support experience.
- Recent graduates and career changers are encouraged to apply.
- Internship or part-time experience in warehouse, logistics, manufacturing, or retail environments is a plus.
Hardware Knowledge
Basic familiarity with:
- Barcode scanners
- Label printers
- PDA devices
- Rugged mobile computers
or the ability to quickly learn new hardware.
Operating Systems
- Windows installation and troubleshooting
- Driver installation and updates
- Basic Windows administration
- macOS knowledge is a plus
Networking
Basic understanding of:
- TCP/IP
- DHCP
- DNS
- Wi-Fi
- Ping
- Tracert
Ticketing Systems
Experience with or exposure to:
- ServiceNow
- Jira
- Other IT Service Management (ITSM) platforms
Communication
- Strong verbal and written communication skills.
- Ability to explain technical issues to non-technical warehouse employees.
Physical Requirements
- Comfortable working on a warehouse floor.
- Able to stand for extended periods.
- Able to lift equipment up to 40 lbs (18 kg).
Preferred Qualifications
Candidates with one or more of the following are preferred:
- CompTIA A+
- CompTIA Network+
- Equivalent entry-level IT certifications
- Experience with Mobile Device Management (MDM/EMM)
- Basic scripting using:
- PowerShell
- Python
- Bash
- Experience with RF network testing and wireless signal mapping
- Experience supporting:
- Industrial PCs (IPC)
- Conveyor systems
- Sorting machines
- Bilingual:
- English & Mandarin
- English & Spanish
Pay: $25.00 - $27.00 per hour
Benefits:
Application Question(s):
- When would be a good time for a quick call to chat more about the role? FYI, I'm based in Beijing HQ – happy to adjust to your time zone.
- Do you have hands-on IT experience in a warehouse, distribution, or manufacturing environment? If yes, please specify the types of equipment you supported (e.g., scanners, printers, PDAs) and your key responsibilities.
- Could you kindly share your expected hourly rate within our range?
- Are you aware that this is a 3-month short term position and is it what you are looking for?
Work Location: In person
