JOB DESCRIPTION
Technology Support Specialist
DIVISION: Operations
GRADE: 15
DEPARTMENT: Technology Infrastructure
WORK DAY: 240
REPORTS TO: Executive Director – Technology Infrastructure
FLSA STATUS: Non Exempt
JOB CLASS: 4462
GROUP: Classified
The Technology Support Specialist is responsible for installing, troubleshooting, and maintaining computer hardware and related equipment. This role involves diagnosing and repairing technology issues, providing technical support to school administrators, and resolving technology-related problems at school sites to ensure smooth operations.
EDUCATION:
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High school diploma or GED equivalent
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College degree in job related area preferred
CERTIFICATION/LICENSE:
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CompTIA A+ certification preferred
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Valid Georgia Driver’s License
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Criminal Justice Fingerprint
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Background Clearance
WORK EXPERIENCE:
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Technology support experience preferred
KNOWLEDGE, SKILLS, & ABILITIES
Skills-based Competencies
Required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: utilizing diagnostic tools (hand tools, air compressor, cleaners, etc.); adhering to safety practices; and maintaining accurate records.
Knowledge-based Competencies
Required to perform algebra and/or geometry; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and solve practical problems. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: maintenance and repair of computers, printers, monitors, and interface devises; operation of computer and electronic test equipment and tools; principles of digital electronics; operation of electronic test equipment; basic electricity as it relates to computers and peripherals; record keeping; safety measures; and basic inventory procedures.
Ability-based Competencies
Required to schedule activities and/or meetings; gather and/or collate data; and use job-related equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined and similar processes; and operate equipment using a variety of standardized methods. Ability is also required to work with a wide diversity of individuals; work with similar types of data; and utilize a wide variety of types of job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data requires following prescribed guidelines; and problem solving with equipment is significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; establishing effective working relationships; displaying mechanical aptitude; communicating with technologically diverse groups; being attentive to detail; and working under time constraints.
- Assesses malfunctions of computer hardware, software applications, and/or electronic equipment for the purpose of identifying repair and replacement needs.
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Coordinates installation and/or repair work schedules with school and district office personnel for the purpose of minimizing disruption of services and/or inconvenience.
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Diagnosis equipment failures for the purpose of identifying needed repairs and/or ensuring equipment is in proper working order.
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Maintains documents, files, and records (preventive maintenance, purchases, inspections, repair logs, etc.) for the purpose of documenting activities, conveying information, and/or providing an up-to-date reference and audit trail.
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Orders parts for the purpose of maintaining inventory and ensuring availability of items as needed.
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Prepares written materials (status reports, instructions, user guides, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
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Repairs computers, peripherals, and electronic equipment for the purpose of maintaining equipment in a safe and functional operating condition.
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Responds to a variety of inquiries (site staff, parents, students, etc.) for the purpose of providing information, guidance, and/or referral.
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Tutors school site staff on a variety of software applications and hardware operations for the purpose of providing ongoing support and maximizing the capabilities of assigned staff.
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Attends school site and departmental meetings for the purpose of providing and/or gathering information relating to job functions.
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Installs computer hardware, peripherals, and application software (adjusting, repairing, replacing parts, etc.) for the purpose of maintaining overall site operations.
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Researches a variety of topics for the purpose of making recommendations regarding vendors to use for repairs and/or supplies.
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Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit
PHYSICAL ABILITIES AND WORKING CONDITIONS
The Physical Abilities and Other Conditions of Continued Employment listed in this section are representative of, but are not intended to provide an exhaustive list of Physical Abilities and Other Conditions of Continued Employment which may be required of positions in this class. Clarke County School District encourages persons with disabilities who are interested in employment in this class and need reasonable accommodation of those disabilities to contact the Human Resources Department for further information.
Vision:
Hearing:
Speech:
Upper Body Mobility:
Strength: Some lifting
Environmental requirements:
Mental Requirements:
Additional Work Conditions & Physical Abilities: Generally the job requires 40% sitting, 30% walking, and 30% standing.
It is the policy of the Clarke County School District not to discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, religion, disability or any other legally protected status in its educational programs, activities or employment practices. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. This job description is intended to accurately reflect the position activities and requirements. However, management and administration reserves the right to modify, add, or remove duties and assign other duties as necessary. It is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills, or working conditions associated with the position.
Last Updated: 08/2024
