Top 75 Customer service Jobs in Athens Tx

Customer Service Representative - Client Support
Maximus —Athens, TX
- $14 an hour
- 8 hour shift
- Hybrid work
- Computer literacy
- English
- Windows
- Paid holidays
- Disability insurance
Customer Service Representative - State Farm Agent Team Member
Zach Pruitt - State Farm Agent —Gun Barrel City, TX
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Gillian Verde - State Farm Agent —Malakoff, TX
- $36,500 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Associate I
Dollar Tree —Athens, TX
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Bilingual Customer Service Representative - Client Support
Maximus —Athens, TX
- $15 an hour
- 8 hour shift
- Computer literacy
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Service Associate I
Family Dollar —Athens, TX
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
FRONT DESK RECEPTIONIST
Heaton Eye Associates —Gun Barrel City, TX
- Bilingual
- Surgery
- Administrative experience
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative (Multi Branch Support)
Security Finance —Gun Barrel City, TX
- Full-time
- Spanish
- English
- Office
- Profit sharing
- Paid training
Quick Apply
12d
Service Specialist
Brookshire Grocery Company —Frankston, TX
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Retail Service Specialist
O'Reilly Automotive Stores —Athens, TX
- Full-time
- ASE Certification
- Merchandising
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
Customer Service Rep - 09289
Domino's Team Bailey —Gun Barrel City, TX
- Full-time
- Quick service & fast food restaurant
- 16+ years old
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply

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12h

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Customer Service Representative - Client Support

Maximus -
Athens, TX

Apply Now

Job Details

$14 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
On-the-job training
Retirement plan

Qualifications

Computer operation
English
Windows
High school diploma or GED
Microsoft Teams
Telephone systems
Typing
Office phone management

Full Job Description

Essential Duties and Responsibilities:

Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
Navigate multiple computer systems while interacting with customers and perform data entry accurately.
Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
Facilitate translation or interpretation services for non English speaking customers according to procedures.
Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
Meet Quality Assurance (QA), productivity, and other key performance metrics.
Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
Perform other related duties as assigned by management.

Job Requirements:

High School Diploma or GED with 0-1 years' experience
Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot
Proficient in managing repetitive and high-volume calls
Proficient typing skills
Consistently showcases a strong sense of urgency and performs well under pressure
Strong organizational and work prioritization abilities
Skilled in the use of Teams
Fundamental computer proficiency in Windows and/or Mac
Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)

Training Requirements:

Must be able to work onsite first week of training
Must be able to complete classroom and on-the-job training with no time missed

Required Guidelines for Remote Work Environment:

Workspace must be quiet, free of distractions, and no background noise
Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station: Maximus will provide equipment
Web camera is required for all Maximus staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility
Internet must be a traditional, wired high-speed connection such as cable or fiber
Must be able disable modem firewalls to ensure proper VPN and product access
High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload
Required to connect the ethernet cable directly from the modem or router to computer
Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted
Work-from-home staff may be required to work on-site for those who fail to meet the work-from-home guidelines and/or whose performance is not at an acceptable level
Must work and reside within Texas
Must live within 70 miles of site: Athens, Texas

Minimum Requirements

High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

#HealthTexas #LI-Hybrid

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected].

Minimum Salary

$

14.00

Maximum Salary

$

14.00

Apply Now

Refine Your Search

customer service jobs in athens tx

Customer Service Representative - Client Support

Customer Service Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Customer Service Associate I

Bilingual Customer Service Representative - Client Support

Customer Service Associate I

FRONT DESK RECEPTIONIST

Customer Service Representative (Multi Branch Support)

Service Specialist

Retail Service Specialist

Customer Service Rep - 09289

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