Top 20 Cisco webex Jobs in Atlanta, Ga

IT Service Desk Technician
Coventek Inc —Atlanta, GA
- Email
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
3d
IT Service Desk Technician
Intellibee —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- 401(k)
3d
Service Desk Technician
COOLSOFT LLC —Atlanta, GA
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
- Health insurance
Quick Apply
3d
IT Service Desk Technician - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
3d
IT Service Desk Technician
Apollo Technology Solutions LLC —Atlanta, GA
- Contract
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
3d
IT Service Desk Technician
viva —Atlanta, GA
- $17 - $22 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
3d
IT Service Desk Technician
Vision Square Inc —Atlanta, GA
- Contract
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
3d
IT Service Technician
Labcorp —Tucker, GA
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Fuel card
- Employee stock purchase plan
13d
Senior Software Developer
POWERS —Atlanta, GA
- $108,000 - $130,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Engineer: Tier 2 (On-site)
Trace3 —Atlanta, GA
- $85,000 - $95,000 a year
- 5 years
- English
- Research
- Health savings account
- Disability insurance
Analyst, EUC
Intercontinental Exchange Holdings, Inc. —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Inventory management
Senior Mobile Engineer/ IOS Mobile Dev
Robotics Technologies —Alpharetta, GA
- Bachelor's degree
- Team management
- US work authorization
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —Atlanta, GA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
2d
AV Service Technician
BAKER AUDIO VISUAL —Norcross, GA
- From $24 an hour
- Email
- Customer service
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Field Support Technician
Clayco —Atlanta, GA
- Full-time
- Background check
- Construction site
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Network Engineer IV- 4P/695
4P Consulting Inc. —Atlanta, GA
- Full-time
- Computer Science
- System design
- Senior level
Quick Apply
2026 Computer Science Workshop Teaching Assistant (Morehouse)
SMASH —Atlanta, GA
- $0 a year
- Weekends as needed
- Classroom
- Spanish
- Computer Science
Quick Apply
2026 SMASH Academy - To+Through: College & Career Pathways Workshop Facilitator (Morehouse)
SMASH —Atlanta, GA
- Full-time
- Public speaking
- Mid-level
- Organizational skills
Quick Apply
Unified Communications Manager
Manhattan Associates —Atlanta, GA
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
6d

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cisco webex jobs near atlanta, ga

IT Service Desk Technician

Coventek Inc
Atlanta, GA

Quick Apply

Job Details

3 days ago

Qualifications

High school diploma or GED

Full Job Description

NOTE:

Send your resume to [email protected]
LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required.
Hybrid

Short Description:

Under general supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations.

Complete Description:

The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.

Essential Duties and Responsibilities:

Customer Support

Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
Provide remote, phone, email, chat, and desk-side technical support to end users.
Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).

Incident, Request & Problem Management

Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.

Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
Monitor ticket queues and ensure timely follow-up and closure.

Endpoint & Device Support

Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
Support printers, scanners, webcams, docking stations, and other peripheral devices.
Perform workstation moves, adds, changes, and equipment replacements.

Identity & Access Management

Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
Assist with onboarding, offboarding, and access provisioning activities.

Microsoft 365 Support

Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
Assist users with collaboration tools and cloud-based productivity applications.
Troubleshoot synchronization, licensing, and authentication issues.

Hardware Asset Management

Receive, inventory, assign, track, and recover IT assets.
Maintain accurate hardware inventory records within ServiceNow Asset Management.
Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
Assist with inventory audits and asset reconciliation.

Collaboration

Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

Minimum Qualifications

High School Diploma or GED.
Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.

Preferred

Bachelor’s degree in information technology, Computer Science, Information Systems, or related field.
Experience supporting state or local government environments.

Preferred Technical Experience

Experience supporting:
Microsoft Windows 11
Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Intune
Windows Autopilot
ServiceNow
Cisco Webex
VPN technologies
Multifactor Authentication (MFA)
Network printers
Hybrid cloud environments
Hardware Asset Management (HAM)
Basic Software Asset Management (SAM)

Knowledge, Skills, and Abilities

Strong customer service and communication skills.
Excellent troubleshooting and analytical skills.
Ability to diagnose hardware, software, and network issues.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong documentation and organizational skills.
Ability to explain technical concepts to non-technical users.
Ability to work independently and collaboratively within a team.
Knowledge of ITIL service management principles.

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cisco webex jobs in atlanta, ga

IT Service Desk Technician

IT Service Desk Technician

Service Desk Technician

IT Service Desk Technician - Atlanta, GA

IT Service Desk Technician

IT Service Desk Technician

IT Service Desk Technician

IT Service Technician

Senior Software Developer

Engineer: Tier 2 (On-site)

Analyst, EUC

Senior Mobile Engineer/ IOS Mobile Dev

Service Delivery Manager – Unified Communications & Video Conferencing

AV Service Technician

Field Support Technician

Network Engineer IV- 4P/695

2026 Computer Science Workshop Teaching Assistant (Morehouse)

2026 SMASH Academy - To+Through: College & Career Pathways Workshop Facilitator (Morehouse)

Unified Communications Manager

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