Call Center Associate
Emory Healthcare —Atlanta, GA
- $18.00 - $21.93 an hour
- Full-time
- Writing skills
- English
- High school diploma or GED
- Wellness program
- Health insurance
Call Center Representative
Contentizer —Atlanta, GA
- $16 - $27 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Paid training
- Dental insurance
Quick Apply
14d
Call Center Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid
Emory Healthcare —Atlanta, GA
- $33.96 - $41.38 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health insurance
Inbound Customer Service Representative
Afni, Inc. —Atlanta, GA
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Paid holidays
Quick Apply
Inbound Call Representative
Nationwide Group —Smyrna, GA
- $17 - $30 an hour
- Part-time
- Computer literacy
- No experience needed
- In-person
- Paid training
- Employee discount
Quick Apply
Call Center
SSRG Cake, LLC - 07 —Atlanta, GA
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
Call Center Representative
AnswerMTI —Atlanta, GA
- From $16 an hour
- Full-time
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
8d
Call Center Representative
Gallagher Benefit Services —Atlanta, GA
- $16 an hour
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Research
5d
Remote Inbound Sales Representative - $16.00 Hourly + Commission
Extra Space Management, Inc —Powder Springs, GA
- From $16 an hour
- Full-time
- Remote
- Pass drug screening
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
Contact Center Rep I
ASSOCIATED CREDIT UNION —Peachtree Corners, GA
- $21.75 - $27.19 an hour
- Weekends as needed
- Microsoft Word
- Spanish
- Microsoft Outlook
Quick Apply
Call Center Specialist Weekends Part Time
Behavioral Health Connections —Atlanta, GA
- 12 hour shift
- Adults
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
12d
Dealer Support Associate
Hyundai Capital America —Atlanta, GA
- $48,552 - $72,828 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Disability insurance
3h
Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid
Emory Healthcare —Atlanta, GA
- $43.34 - $52.81 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
- Wellness program
- Health insurance
Intake Coordinator
CHILDREN'S HEALTHCARE OF ATLANTA CARDIOLOGY —Atlanta, GA
- $22 - $23 an hour
- Full-time
- Hybrid work
- Bilingual
- Background check
- Customer service
- Profit sharing
- Paid training
Quick Apply
Customer Service Representative - Field Solutions
Primerica —Duluth, GA
- $30,000 - $33,000 a year
- Full-time
- Remote
- Microsoft Word
- High school diploma or GED
- Financial services
- Health savings account
- Disability insurance
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Atlanta, GA
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
9d
Call Center Agent
AnswerMTI —Atlanta, GA
- From $16 an hour
- Part-time
- Computer literacy
- No experience needed
- English
Quick Apply
8d
Call Center Representative
Innovation At Work Inc —Decatur, GA
- Full-time
- High school diploma or GED
- Organizational skills
- Typing
1st Shift/Daytime Call Center Customer Service
Travel Incorporated —Duluth, GA
- Full-time
- Remote
- Office
- High school diploma or GED
- Travel
- Paid training
Quick Apply
7d

I want to receive the latest job alert for contact center in atlanta, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contact center jobs near atlanta, ga

Call Center Representative jobs in Atlanta, GA

Support Associate jobs in Atlanta, GA

Patient Access Manager jobs in Atlanta, GA

Call Center Representative jobs in Duluth, GA

Intake Coordinator jobs in Atlanta, GA

Call Center Representative jobs in Decatur, GA

Call Center Representative jobs in Peachtree Corners, GA

Customer Service Representative jobs in Duluth, GA

Distribution Center jobs in Terrell, TX

Liquor Sales Representative jobs in Florida

Call Center Representative jobs in Tulsa, OK

Patient Access Representative jobs in Orlando, FL

Call Center Representative jobs in Durham, NC

Call Center Representative jobs in Elkins, WV

Remote Call Center Representative No Experience jobs in Texas

Call Center Representative jobs in Columbia, MO

Support Associate jobs in Richmond, VA

Support Associate jobs in Morehead City, NC

Support Associate jobs in San Jose, CA

Support Associate jobs in Boston, MA

Call Center Associate

Emory Healthcare -
Atlanta, GA

Apply Now

Job Details

Full-time
$18.00 - $21.93 an hour

Benefits

Wellness program
Health insurance
Benefits from day one
Loan assistance

Qualifications

Writing skills
English
High school diploma or GED
Desktop applications
Technical Proficiency

Full Job Description

Overview:

Be inspired. Be valued. Belong. At Emory Healthcare

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, leadership programs
And more

Description:

The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital’s room service dining program. This role manages incoming calls, processes meal requests through room service diet software, and ensures that all menu selections align with the patient’s prescribed diet order.

The associate guides patients and family members through the meal ordering process, provides menu suggestions when appropriate, and ensures a positive service experience. This position collaborates with nursing staff, clinical dietitians, and food service teams to ensure accurate meal ordering, adherence to dietary restrictions, and timely meal service.

Individuals in this role maintain frequent communication with patients and families and are expected to demonstrate strong customer service skills while supporting efficient and patient-centered dining operations.

RESPONSIBILITIES:

Call Center Operations

Answer incoming calls from patients and patient family members requesting meal orders.
Utilize room service diet software to process patient meal orders accurately and efficiently.
Guide patients and families through the meal ordering process and provide menu recommendations as appropriate.
Redirect calls to appropriate departments when inquiries fall outside the scope of the role.

Patient Meal Order Coordination

Ensure menu selections comply with the patient’s prescribed diet order.
Process new diet orders, patient transfers, and discharges within the room service system.
Process meal orders for patients who are unable to place orders by phone or who have preselected menu orders.
Identify patients who have not ordered meals and proactively contact them to facilitate ordering or document meal refusal.
Document patient food preferences in the room service diet software system.

Communication and Collaboration

Communicate special dietary needs or concerns with nursing staff and other relevant departments.
Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or repeated small meal orders.
Communicate operational concerns or patient-related issues to dietitians or management staff in a timely manner.
Maintain a high level of interaction with patients and families while demonstrating strong customer service and service excellence standards.

Administrative Support

Process nourishment orders and maintain labeling and tracking of tube feeding orders for assigned units.
Monitor, collect, and record operational data for administrative and reporting purposes.
Perform additional related duties as assigned to support departmental operations.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required.
One (1) year of call center or related customer service experience required.
Demonstrated skills in customer service, critical thinking, and problem solving.
Strong written and verbal communication skills.
Ability to make sound judgments while quickly processing information.
Proficiency with computer systems and web-based software applications and the ability to adapt to evolving software programs and processes.
Ability to read, write, speak, and communicate effectively in English.
Ability to follow oral and written instructions and communicate clearly and professionally with patients, patient family members, hospital personnel, and team members.

PREFERRED QUALIFICATIONS

Experience in food service, hospitality, or healthcare customer service environments.
Knowledge of therapeutic or modified diets.
Experience working in a healthcare or hospital setting.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details:

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.

Apply Now

Refine Your Search

contact center jobs in atlanta, ga

Call Center Associate

Call Center Representative

Call Center Remote Customer Service Representative

Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid

Inbound Customer Service Representative

Inbound Call Representative

Call Center

Call Center Representative

Call Center Representative

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Contact Center Rep I

Call Center Specialist Weekends Part Time

Dealer Support Associate

Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid

Intake Coordinator

Customer Service Representative - Field Solutions

Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

Call Center Agent

Call Center Representative

1st Shift/Daytime Call Center Customer Service

I want to receive the latest job alert for contact center in atlanta, ga

Related Searches

Explore jobs in more locations

RESPONSIBILITIES:

Call Center Operations

Patient Meal Order Coordination

Communication and Collaboration

Administrative Support

MINIMUM QUALIFICATIONS:

PREFERRED QUALIFICATIONS

Job Seeker Tools

Employer Tools

Browse

Stay Connected