Top 565 Customer experience analyst Jobs in Atlanta, Ga

IT Business Analyst
ICF —Atlanta, GA
- $61,232 - $104,094 a year
- Full-time
- Remote
- Background check
- Computer Science
- Pass drug screening
- Employee stock purchase plan
- Tuition reimbursement
10d
Analyst, Online Merch Solutions
Home Depot / THD —Atlanta, GA
- 18 years or older
- Merchandising
- No experience needed
6d
Airfreight Spot Desk Pricing Analyst
DHL —Atlanta, GA
- $68,722.50 - $91,630.00 a year
- Bachelor of Science
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Customer Insights Analyst
SquareTrade —Atlanta, GA
- Full-time
- Hybrid work
- 3 years
- SQL
- Presentation skills
- Health savings account
- Dental insurance
Quick Apply
Managed Services Analyst II
GHX —Atlanta, GA
- $19.71 - $24.50 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
2d
IT Analyst I
Chick-fil-A, Inc. —Atlanta, GA
- Marketing
- Quick service & fast food restaurant
- Travel
6d
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Digital Content Data Analyst
Home Depot / THD —Atlanta, GA
- 18 years or older
- Merchandising
- No experience needed
Analyst, Dropship
Home Depot / THD —Atlanta, GA
- 18 years or older
- Merchandising
- No experience needed
Customer Support Analyst
Sage —Lawrenceville, GA
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
3d
Senior Analyst, Online Experience Optimization
Home Depot / THD —Atlanta, GA
- 18 years or older
- Writing skills
- Merchandising
Analyst, Fulfillment Strategy
Home Depot / THD —Atlanta, GA
- 18 years or older
- Merchandising
- No experience needed
5d
Project Analyst
Home Depot / THD —Atlanta, GA
- 18 years or older
- No experience needed
- Office
4d
CRM Analyst
WorldWide Electric Corp —Atlanta, GA
- Full-time
- Remote
- Computer Science
- Marketing
- Mid-level
Quick Apply
Analyst Pro Experience
Home Depot / THD —Atlanta, GA
- 18 years or older
- No experience needed
- Mid-level
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Inventory Analyst
Anduril Industries —Atlanta, GA
- $86,000 - $112,000 a year
- Email
- Oracle
- Mid-level
- 3 years
Quick Apply
Analyst, Customer Accounts
RXO, Inc. —Marietta, GA
- Full-time
- Microsoft Excel
- Military
- Pass drug screening
- Paid holidays
- Disability insurance

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customer experience analyst jobs near atlanta, ga

IT Business Analyst

ICF -
Atlanta, GA

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Job Details

Full-time
$61,232 - $104,094 a year
10 days ago

Benefits

Employee stock purchase plan
Tuition reimbursement
401(k) matching

Qualifications

Process flow diagrams
Requirements specification
Requirements design
Visio
UI design
System design for system development
Process mapping
Bachelor's degree
Software documentation
Microsoft Teams
Productivity software
Analysis (software development lifecycle)
Design (software development lifecycle)

Full Job Description

Description

IT Business Analyst
Location: Georgia Remote (Atlanta, GA - Preferred).
Hybrid or Remote (if remote must be able to travel to Atlanta, GA)

Ready to make a difference?
ICF is seeking an IT Business Analyst to work within a dynamic and highly innovative team environment in our Utility Program and Services Group. The IT Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients.

Why you will love working here:

Quality of life: Flexible workplace arrangements, work-life balance
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)

What you will be doing:

Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
Support User Acceptance Testing (UAT) activities
Enter & track support requests ensuring their completion
Develop an understanding of the client processes and procedures and help identify improvements relative to technology
Understand the capabilities and application of ICF’s IT systems to deliver solutions for clients
Train users on IT systems and assist in troubleshooting issues

What we need you to have (minimum qualifications):

Bachelor's degree in (Science, Math, IT, Computer Science, or related fields)
1+ years of experience in a Business Analyst, Data Analyst, or similar role; preferably in IT/Software delivery
1+ years requirement specifications gathering, use cases, process flow diagrams, user interface designs, and other system documentation
Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
Must be able to pass background check with drug screening

What we would like you to have:

Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
Experience with issue tracking and document management tools such as JIRA, SharePoint and/or Smartsheet
Excellent verbal, written, and consulting skills
Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
Demonstrated consulting experience with emphasis on customer service
Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$61,232.00 - $104,094.00

Georgia Remote Office (GA99)

Apply Now

Refine Your Search

customer experience analyst jobs in atlanta, ga

IT Business Analyst

Analyst, Online Merch Solutions

Airfreight Spot Desk Pricing Analyst

Customer Insights Analyst

Managed Services Analyst II

IT Analyst I

Support Analyst - Integrations & Analytics

Jr. Service Desk Analyst, Technician

Digital Content Data Analyst

Analyst, Dropship

Customer Support Analyst

Senior Analyst, Online Experience Optimization

Analyst, Fulfillment Strategy

Project Analyst

CRM Analyst

Analyst Pro Experience

Service Desk Analyst - Tier I

Service Desk Analyst II

Inventory Analyst

Analyst, Customer Accounts

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