Top 1630 Customer experience leader Jobs in Atlanta, Ga

People Practices Leader - Mega Projects/Mobility
DPR Construction —Atlanta, GA
- $225,000 - $325,000 a year
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
- Vision insurance
4d
Executive Engagement Lead
Google —Atlanta, GA
- $152,000 - $222,000 a year
- Full-time
- 6 years
- Office
- Bachelor's degree
12d
Senior Director, Global CargillNow Experience Leader
Cargill —Atlanta, GA
- $240,000 - $280,000 a year
- Office
- 8 years
- Product management
- Health insurance
Associate Clinical Site Lead - Atlanta
Abbott Laboratories —Atlanta, GA
- $50,700 - $101,300 a year
- Full-time
- Nursing
- Engineering
- Mid-level
- Health insurance
- Tuition reimbursement
Regional Healthcare Practice Leader, South
Aon Corporation —Atlanta, GA
- $250,000 - $325,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Recruiting
- Fair chance
- Commuter assistance
- Health savings account
Consumer Group Community Engagement Leader
Intuit —Atlanta, GA
- $109,000 - $147,500 a year
- Marketing
- Mid-level
- Bachelor's degree
Manager, Off Premise Account Lead - Atlanta
Moët Hennessy —Atlanta, GA
- $101,000 - $126,000 a year
- Full-time
- Hybrid work
- Clean driving record
- 5 years
- Mid-level
- Commuter assistance
- Paid parental leave
8d
Site Leader
Amazon.com Services LLC —Austell, GA
- $135,000 - $182,700 a year
- Full-time
- Bachelor's degree
- Human resources
- Mentoring
- AD&D insurance
- Health insurance
Delivery District Leader, Lithonia
PepsiCo —Lithonia, GA
- $66,900 - $111,950 a year
- Weekends as needed
- Clean driving record
- Management
- CDL A
- Paid parental leave
- Health insurance
Customer Experience Leader
CADY —Alpharetta, GA
- $65,000 a year
- Full-time
- Computer literacy
- Office
- 3 years
Quick Apply
Business Operations Lead
Prelim —Atlanta, GA
- $170,000 - $180,000 a year
- Full-time
- Remote
- 3 years
- Senior level
- Communication skills
- Dental insurance
- 401(k)
Clinical Strategy Lead
Convatec —Atlanta, GA
- $124,800 - $195,000 a year
- Full-time
- Remote
- Nursing
- Medicine
- English
- Paid holidays
- Health insurance
Lead Director, Strategic Business Consulting, Supplemental Health
CVS Health —Atlanta, GA
- $100,000 - $231,540 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
14d
Floating Team Lead
United Cerebral Palsy of GA —Atlanta, GA
- $25.64 an hour
- Full-time
- CPR Certification
- Up to 50% travel
- Mid-level
Quick Apply
Lead Benefits Representative (474C)[235]
Cobb County School District —Marietta, GA
- Mid-level
- Office
- 3 years
7d
BCT Partners - Lead Head Start Program Specialist
BCT Partners, LLC —Atlanta, GA
- $70,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Disability insurance
- Health insurance
Business Effectiveness Lead, Google Services
Google —Atlanta, GA
- $114,000 - $164,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
HCP Engagements QA and Training Lead - Managed Services -Health PLS
PRICE WATERHOUSE COOPERS —Atlanta, GA
- $99,000 - $232,000 a year
- Customer service
- Writing skills
- English
- Paid holidays
- Health insurance
1d
Strategic Program Lead, Google Cloud
Google —Atlanta, GA
- $186,000 - $269,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
5d
HCP Engagements QA and Training Lead - Managed Services -Health PLS
PwC —Atlanta, GA
- $99,000 - $232,000 a year
- Full-time
- Customer service
- Writing skills
- English
- Paid holidays
- Health insurance
1d

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customer experience leader jobs near atlanta, ga

People Practices Leader - Mega Projects/Mobility

DPR Construction -
Atlanta, GA

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Job Details

Full-time
$225,000 - $325,000 a year
4 days ago

Benefits

Vision insurance

Qualifications

HR change management strategy
Employee onboarding
Business Management
Power BI
Managing human resources teams
Strategic management
Program design
Web-based survey tools
Engagement survey (performance management method)
Customer service
Team leadership
Employee engagement program (employee development activity)
Coaching
HR analytics
Employee surveys
Bachelor's degree in business
Talent acquisition strategy
Leadership development
Bachelor's degree in business administration
Qualtrics
Team development
Analysis skills
Bachelor's degree
Leadership equity initiatives
Human Resource Management
Senior Professional in Human Resources
Construction industry experience
Implementing HR recruitment processes
Human capital management
Organizational skills

Full Job Description

Job Description

The Mega Projects/Mobility People Practices Leader will be the primary representative of People Practices (PP) within the business. Responsible for leading a group of PP Advisors/Partners whose primary focus is to execute, identify, solve, manage and improve operational excellence, manager development, team performance, and strategic support. The PP Leader additionally is focused on business growth, customer value, workforce strategy, people initiatives, organizational effectiveness, change management and leadership development (including succession management). This role is the primary interface with the Mega Projects/Mobility Leadership Team and PP COE/SME Leaders providing input regarding functional strategies and program design and best practices.

Key Responsibilities:

People (Leading Others and Leading Team) Leadership and People Practices Leadership:
- Leading and managing a team of individuals providing services across the organization. Team includes directly managed employees as well as matrixed employees who are a part of the extended PP organization.
- Aligning PP team to company and local business objectives.
- Enhancing PP team performance.
- Ensuring team is focused, and executing, key people practices responsibilities (Recruit, Retain and Develop)
- Representative for all of People Practices to the workgroup. A representative of the workgroup to all of People Practices. A primary facilitator/curator across national, regional, business unit, leaders, managers and employees.
Value Creation and Employee Experience:
- Primary facilitator of ‘1DPR’, ensuring People Practices execution of services for both our Admin and Craft employee populations.
- Implementing strategies of the PP COEs including Talent Acquisition, Talent and Learning, Total Rewards, Employer Risk& Employee Relations, Employee Experience and Organizational Effectiveness
- Curating employee experiences that meet the business needs while also accelerating key DPR People Practices strategies.
- Facilitating key employee experiences which require interplay with People Practices team members with other leaders/groups within the workgroup, regions, business units and projects (eg – College Recruitment, Recruiters with Hiring Managers, Training and Development programming, etc.)
- Accountable for orientation and onboarding processes
- Managing and resolving complex employee relations matters and events
- Acting as primary COE and PP Operational Services input and feedback mechanism from the workgroup on design, best practices, policies/processes and products/services.
- Providing best practices in execution of People Practices initiatives while also accelerating adoption of best practices from other regions and workgroups.
- Primary Facilitator/Leader of key threads within the People Practices vision including mental health and wellbeing, inclusion and belonging, pay and experiential equity
Change Management, Culture and Organizational Development:
- Acting as primary point person and advisor for organizational changes, culture management and facilitating desired change within the workgroup.
- Coordinates, manages and facilitates consultants/facilitators in the people and organizational space(s).
- Lead sponsor and at times lead facilitator for leadership and cultural and onboarding programming. One of the workgroup's cultural ambassadors.
Employee and Leader Development incl Succession Management:
- Primary leader in facilitation and oversight of succession planning within the workgroup including direct designing of succession plans, overseeing transitions ensuring development activities are in place and resources.
- Leading key talent and employee development processes, including oversight and facilitation of performance management and talent reviews within the workgroup.
- Monitoring, sponsoring and ensuring good facilitation/participation/design of training and development programs within the workgroup.
Workforce Strategies, Development and Planning:
- Data analysis of trends and metrics in partnership with PP COE Leads and PP Operational Services
- Consulting and guiding leadership on PP strategies and objectives
- Provides a framework for a workgroup specific PP/Workforce strategy
- Works closely with leaders in developing/facilitating people strategies directly associated with the growth and management of the operation. From mobilization, talent acquisition, diversity representation to development.
- Assesses employee survey indices (eg – Belonging, Engagement, Empowerment, etc.) and ensures changes are put into place to close gaps and/or capitalize on key organizational strengths.

Qualifications and Preferred Skills:

Bachelor’s degree in business administration/management, Human Resources, Organizational Development, or related field is preferred.
Strong background/experience (10 years) across the multiple functions within Human Resources, Employee Relations, Total Rewards, Business Partnering, Organizational and Team Development, DEI, Learning and Talent Development, Talent Management and Strategic Planning is highly preferred.
PHR, SPHR and/or SHRM CP/SCP certifications are preferred and continued development in the field is expected.
ICF Coaching Certification is a plus
Construction industry experience is a plus
Advanced experience with Microsoft Office Suite
Strong experience/familiarity with HCM Platforms (eg - Workday) and Workforce Analytics tools (eg – PowerBI and Qualtrics)
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Experience working within a fast-paced, matrixed organization.
Travel is Expected, approximately 30%-50% throughout the year.

Anticipated starting pay range: $225,000.00-$325,000.00.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities at www.dpr.com/careers .

Apply Now

Refine Your Search

customer experience leader jobs in atlanta, ga

People Practices Leader - Mega Projects/Mobility

Executive Engagement Lead

Senior Director, Global CargillNow Experience Leader

Associate Clinical Site Lead - Atlanta

Regional Healthcare Practice Leader, South

Consumer Group Community Engagement Leader

Manager, Off Premise Account Lead - Atlanta

Site Leader

Delivery District Leader, Lithonia

Customer Experience Leader

Business Operations Lead

Clinical Strategy Lead

Lead Director, Strategic Business Consulting, Supplemental Health

Floating Team Lead

Lead Benefits Representative (474C)[235]

BCT Partners - Lead Head Start Program Specialist

Business Effectiveness Lead, Google Services

HCP Engagements QA and Training Lead - Managed Services -Health PLS

Strategic Program Lead, Google Cloud

HCP Engagements QA and Training Lead - Managed Services -Health PLS

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