Top 3112 Customer service delivery manager Jobs in Atlanta, Ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply —Atlanta, GA
- Full-time
- English
- Mid-level
- Office
9d
Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Independent Courier Contractor
DC Delivery —Kennesaw, GA
- $20 - $30 an hour
- Part-time
- Driver's License
- In-person
- Reliable transportation
Quick Apply
9d
Lease Admin Manager (Remote)
CBRE —Atlanta, GA
- $75,000 - $95,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
7d
ATL311 Team Lead -Training and Quality Assurance
City of Atlanta, GA —Atlanta, GA
- $60,000 - $69,000 a year
- Full-time
- Senior level
- Communication skills
Shuttle Pick-up and Delivery Driver
RBM of Atlanta —Atlanta, GA
- Full-time
- Clean driving record
- Dealership
- Basic math
- Free parking
- Paid training
Quick Apply
Operations Manager
Amazon.com Services LLC —Alpharetta, GA
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Delivery Associate
Molock's Logistics —Doraville, GA
- $22.25 an hour
- 8 hour shift
- No experience needed
- High school diploma or GED
- Driver's License
- Paid training
- Health insurance
Quick Apply
9d
LTL Customer Service
Shipco —College Park, GA
- Urgently hiring
- Mid-level
- Office
- Organizational skills
- Wellness program
- Disability insurance
Quick Apply
2d
Printing Project Manager/Customer Service/Estimator
AlphaGraphics - US756 —Atlanta, GA
- Full-time
- Research
- Mid-level
Quick Apply
Delivery Driver (Delivery Associate)
Delivery King Logistics LLC —Forest Park, GA
- $21.25 - $23.00 an hour
- Part-time
- Clean driving record
- No experience needed
- Residential
- Paid training
- Health insurance
Quick Apply
Department Manager
H&M —Atlanta, GA
- $23.56 - $27.09 an hour
- Full-time
- Mid-level
- Communication skills
- Commercial
- Commuter assistance
- Paid holidays
Quick Apply
Program Manager Customer Service
KNAPP —Kennesaw, GA
- Full-time
- 5 years
- English
- Mid-level
- Profit sharing
- Paid parental leave
Transportation Consumer Relations Program Manager, Customer Delivery Excellence (CDE)
Amazon.com Services LLC —Atlanta, GA
- $50,100 - $97,400 a year
- Full-time
- Hospitality
- Research
- Mid-level
- AD&D insurance
- Health insurance
Service Delivery Manager
Datavant —Atlanta, GA
- $72,000 - $78,000 a year
- Remote
- HIPAA
- Senior level
7d
Shuttle Driver Non-CDL Southern Company ( Morning shift )
Reimagined Parking —Atlanta, GA
- $20 - $25 an hour
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Paid holidays
- Disability insurance
Quick Apply
4d
Customer Experience Representative - ICS
J.B. Hunt —Atlanta, GA
- Full-time
- High school diploma or GED
- Bachelor's degree
- Business Administration
- Paid parental leave
- Paid holidays
Area Manager
Amazon.com Services LLC —Atlanta, GA
- $70,000 - $90,900 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Strategic Customer Success Manager
Dolby —Atlanta, GA
- $122,300 - $168,300 a year
- Full-time
- Hybrid work
- APIs
- Fair chance
- Senior level
Customer Implementation Delivery Leader
U.S. Bank National Association —Atlanta, GA
- $94,010 - $110,600 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
10d

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customer service delivery manager jobs near atlanta, ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Chick-fil-A Supply -
Atlanta, GA

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Customer relationship building
Managing teams in a customer support role
English
High school diploma or GED
CRM system proficiency
Productivity software

Full Job Description

Overview

As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A® Operators and their team members. In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA.

Who is Chick-fil-A Supply?
We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit cfa-supply.com.

Location: 5200 Buffington Rd, Atlanta, GA 30349

Responsibilities

- Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values
- Monitor customer feedback and share insights with key leaders
- Serve as a point of escalation to resolve complex issues and questions from Restaurants
- Plan, organize, and oversee the day-to-day operations and team schedules
- Collaborate with DC leaders to identify and resolve operational bottlenecks
- Complete call monitoring reviews and provide coaching feedback to the team
- Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes
- Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets
- Hire and develop new Restaurant Service representatives
- Publish KPIs; conduct timely and constructive performance evaluations according to plan

Required Qualifications (Knowledge, Skills, & Abilities)

Required Business Qualifications:

High School Diploma or equivalent
2-4 years’ experience in customer service leadership
Have experience with a CRM system
Ability to work a flexible schedule including holidays and rotating weekends
Strong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management
Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner
Proven record of working independently with little oversight; ability to prioritize tasks and workload
Exceptional attention to detail and organization
High degree of initiative and urgency
Proactive and solutions-oriented problem solver
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications

As the Restaurant Services Supervisor, you are also:

A skilled communicator across all levels of an organization, with both teammates and suppliers.
A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
Committed without compromise to food safety for customers and a safe workplace for colleagues.
Inspired to uphold Chick-fil-A values and act with integrity.
A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Preferred Qualifications (Knowledge, Skills, & Abilities)

Associate’s Degree
10 years’ experience in a customer support environment
A demonstrated ability to perform and adapt in a changing environment
Proficiency in MS Suite (Excel, PowerPoint, Word)

Required Years of Experience

2

Travel Requirements

5%

Required Level of Education

High School Diploma or GED

Preferred Level of Education

Associate's Degree

Relocation Assistance Provided

No

Work Environment

Office

Apply Now

Refine Your Search

customer service delivery manager jobs in atlanta, ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Independent Courier Contractor

Lease Admin Manager (Remote)

ATL311 Team Lead -Training and Quality Assurance

Shuttle Pick-up and Delivery Driver

Operations Manager

Delivery Associate

LTL Customer Service

Printing Project Manager/Customer Service/Estimator

Delivery Driver (Delivery Associate)

Department Manager

Program Manager Customer Service

Transportation Consumer Relations Program Manager, Customer Delivery Excellence (CDE)

Service Delivery Manager

Shuttle Driver Non-CDL Southern Company ( Morning shift )

Customer Experience Representative - ICS

Area Manager

Strategic Customer Success Manager

Customer Implementation Delivery Leader

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