Top 162 Customer support & client services managers Jobs in Atlanta, Ga

VP, Customer Support
Transact Campus —Alpharetta, GA
- $200,000 - $245,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
SUPV CUSTOMER SERVICES CENTER
Metropolitan Atlanta Rapid Transit Authority (MARTA) —Atlanta, GA
- $51,516 - $77,274 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Bachelor's degree
19h
Manager, Customer Strategy and Success
Oshi Health —Atlanta, GA
- $100,000 - $120,000 a year
- Email
- Remote
- Mid-level
- Analysis skills
- 2 years
- Paid holidays
- Health insurance
Quick Apply
5d
Manager Customer Services
Caterpillar —Alpharetta, GA
- $147,760 - $221,640 a year
- Full-time
- Pass drug screening
- Maintenance
- Analysis skills
- Health savings account
- Paid holidays
17h
Customer Service Supervisor
International Paper —Forest Park, GA
- $69,500 - $92,600 a year
- Full-time
- 8 years
- High school diploma or GED
- Bachelor's degree
5d
Product Support Manager, Health
Google —Atlanta, GA
- $92,000 - $131,000 a year
- Full-time
- Mid-level
- Office
- SQL
Head of Customer Support
Pulse Games —Atlanta, GA
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
Quick Apply
Client Service Execution Lead
Bickert Management Inc. —Atlanta, GA
- Full-time
- Remote
- English
- Mid-level
- Leadership
Quick Apply
12d
Sr. Director, Client Engagement
Epsilon —Atlanta, GA
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Customer Service Supervisor
DHL —Union City, GA
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Quick Apply
6d
Client Experience Manager, Payment Integrity
Rialtic, Inc. —Atlanta, GA
- Email
- Remote
- 5 years
- Mid-level
- Continuous improvement
- Health insurance
- 401(k) matching
Quick Apply
Styling Team Manager (Remote)
Short Story —Atlanta, GA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Manager, Client Implementation & Experience - Healthcare Workforce AI Startup
Alloy Partners —Atlanta, GA
- $73,000 - $86,000 a year
- Remote
- Microsoft Excel
- Hospital
- Mid-level
- Health insurance
Quick Apply
Customer Service Manager
EcoShield Pest Solutions —Atlanta, GA
- $50,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Experience Manager
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- US work authorization
Client Manager
Allied Universal —Atlanta, GA
- $65,000 a year
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Field Service Manager
Burroughs —Atlanta, GA
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
Quick Apply
Customer Experience and Technical Support Manager
Mission Communications LLC —Norcross, GA
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
Manager II, Customer Success
Samsara —Atlanta, GA
- $111,562.50 - $150,000.00 a year
- Analysis skills
- Recruiting
- Senior level
- Health insurance
- Parental leave
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Atlanta, GA
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply

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VP, Customer Support

Transact Campus -
Alpharetta, GA

Quick Apply

Job Details

Full-time
$200,000 - $245,000 a year

Benefits

Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Automation
Tooling
Team leadership
Large-scale organizational change management
Performance Reporting
Leadership development
Digital transformation
Managing clients in a customer support role
Team development
Mentoring
Management reporting
Customer success strategy
AI-driven automation
Leadership development initiative
Implementing IT solutions
Generative AI
Team building

Full Job Description

About Illumia

Illumia empowers education, healthcare, and corporate enterprises with secure, intelligent technology that streamlines operations and enriches experiences for everyone they serve. Formed by the merger of Transact and CBORD, Illumia is a portfolio company of Roper Technologies (NYSE: ROP) serving more than 1,750 client institutions across higher education, healthcare, corporate, and senior living markets.

Illumia serves over 12 million students, facilitates over $58 billion in transactions annually, and connects more than 1,100 colleges and universities through over 300 technology and integration partners. We operate across three business units — Campus ID and Commerce, Integrated Payments, and Healthcare — with a portfolio spanning campus identity and access, commerce and payments, food and nutrition management, and data analytics. Illumia operates at the intersection of institutional technology and regulated financial services.

Our values are Authenticity, Responsibility, Passion, and Excellence. At Illumia, we believe diverse perspectives make us stronger as a team and as a technology partner. We are committed to building an inclusive workplace where people of all backgrounds feel valued, respected, and empowered to do their best work.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009

Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255

Position Summary

The Vice President of Client Support is a member of Illumia's operational leadership team, reporting to the COO. Customer support is both a cost center and a competitive signal — and Illumia's customers have long-standing relationships with the company and high expectations for responsiveness. This role exists to ensure that support is a differentiator, not a reactive cost center: a reason customers renew, not a source of escalation.

This is not a steady-state leadership role. Illumia is completing the operational unification of Transact and CBORD into a single, high-performing $600M software company. The support organization carries the weight of that history — two legacy cultures, two toolsets, and two sets of client expectations. The VP of Client Support is responsible for building the unified, high-performing support function that One Illumia requires: consistent standards, AI-enabled workflows, and a leadership team developed to carry the organization forward.

The COO's first-year mandate includes establishing support SLAs, driving generative AI adoption across the function, and making support a measurably better experience for Illumia's clients. This leader owns the execution of that mandate.

Responsibilities

Support Strategy & Performance
AI-Enabled Support Transformation
Leadership Team Development & Succession
Operational Excellence & Reporting
Cross-Functional Partnership

KEY AREAS OF FOCUS

Establish SLAs and Make Them Visible
Lead the AI Transformation in Support
Build the Leadership Team Support Deserves
Restore Operational Transparency
Be the Standard-Bearer for the Client Experience

QUALIFICATIONS

Bachelor's degree in Business, Communications, Computer Science, or a related field, or equivalent professional experience
Master's degree or MBA (preferred)
12+ years leading client support or service operations, with at least 5 years in a VP-level or senior director role managing large, distributed teams
Demonstrated experience serving clients in higher education, healthcare, corporate enterprises, or other complex, mission-critical environments
Proven track record implementing generative and agentic AI tools — including intelligent ticketing, virtual assistants, and automated triage — with measurable improvement in support efficiency, quality, and client satisfaction
Deep expertise in support best practices, including tiered service models, knowledge-centered service (KCS), omnichannel delivery, SLA management, and emerging AI-enabled support tools
Exceptional coaching and mentoring skills with a track record of developing leaders at all levels, including managing through organizational change and addressing underperformance directly
Strong data orientation — able to build and use reporting infrastructure to manage operations and communicate performance to executive leadership
Executive presence and communication skills to represent client perspectives with authority across the organization
Experience with SaaS or enterprise technology platforms in higher education or healthcare
Familiarity with FERPA, HIPAA, or relevant compliance frameworks
Certifications in customer experience or service management (e.g., ITIL, HDI)
Experience leading support organizations through post-merger integration

LEADERSHIP QUALITIES

We hire and develop people who are humble, hungry, and smart — and we hold our leaders to the highest standard across all three.

Humble:
- They lack excessive ego or concerns about status. The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company still writing its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

Hungry:
- They are always looking for more — more things to do, more to learn, more responsibility to take on. We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
Smart:
- They have common sense about people, dealing with others in the most effective way, and picking up on the needs and feelings of others. At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

WHAT YOU GET WHEN YOU JOIN

Flexible time off including paid holidays and volunteer time
Robust health, dental, and vision insurance plans on your first day of employment
Comprehensive employee assistance program (EAP)
Employer-paid life insurance, AD&D, short-term and long-term disability insurance
Flexible spending account (FSA) or health savings account (HSA)
Matched 401(k)
Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Quick Apply

Refine Your Search

customer support & client services managers jobs in atlanta, ga

VP, Customer Support

SUPV CUSTOMER SERVICES CENTER

Manager, Customer Strategy and Success

Manager Customer Services

Customer Service Supervisor

Product Support Manager, Health

Head of Customer Support

Client Service Execution Lead

Sr. Director, Client Engagement

Customer Service Supervisor

Client Experience Manager, Payment Integrity

Styling Team Manager (Remote)

Manager, Client Implementation & Experience - Healthcare Workforce AI Startup

Customer Service Manager

Customer Experience Manager

Client Manager

Field Service Manager

Customer Experience and Technical Support Manager

Manager II, Customer Success

Senior Manager, Customer Success Management - Enterprise US East/EMEA

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