Top 4 Helpdesk agent Jobs in Atlanta, Ga

Helpdesk Support Technician
Southeastern Computer Associates, LLC —Kennesaw, GA
- $45,000 - $65,000 a year
- Full-time
- System design
- Mid-level
- Windows
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4d
Head of IT
Nexus One —Atlanta, GA
- Full-time
- Hybrid work
- Google Workspace
- Windows
- Senior level
IT Software Engineer
Nice —Atlanta, GA
- On call
- Hybrid work
- Salesforce
- English
- Office
Director, Product Management - ServiceNow
Cox Automotive —Atlanta, GA
- $148,500 - $247,500 a year
- Full-time
- 5 years
- Bachelor's degree
- Doctor of Philosophy
- Paid jury duty
- Paid holidays

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Chief of Safety and Technology Services
City Schools of Decatur —Decatur, GA
Leads the development and implementation of technology and safety plans and procedures in accordance with state and federal requirements and Board policies.
Virtual Chief Information Officer - vCIO
Softthink Solutions Inc —Canton, GA
Analyze data from alignment reviews, support tickets, and monitoring tools. Experience developing IT roadmaps, budgets, and strategic plans.
Quick Apply

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POS Support Agent
Express Wash Concepts LLC —Etna, OH
Communicate clearly with non-technical users, translating technical instructions into simple, actionable steps. Secure future: 401k with up to 4% company match.
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helpdesk agent jobs near atlanta, ga

Helpdesk Support Technician

Southeastern Computer Associates, LLC
Kennesaw, GA

Quick Apply

Job Details

Full-time
$45,000 - $65,000 a year
4 days ago

Qualifications

Customer communication

Full Job Description

Position is located in Kennesaw, Georgia. No remote work opportunities.

Helpdesk Support, Desktop Support, IT Support Technician, MSP, IT Company, Help Desk, Server Support

Job description

Design, implementation, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Design, implementation, and support of hosted and cloud solutions for clients using technologies that meet their requirements.
Design, implementation, and support of data backup solutions and of disaster recovery solutions.
IT support relating to technical issues involving Microsoft's and Google’s core business applications, as well as virtual environments built on Microsoft Azure, MS 365, and Google Chrome
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Support services for virtualization technologies: VMware, Microsoft.
Remote access solution design, implementation, and support: VPN, Terminal Services
Use of the remote monitoring and management (RMM) and professional services automation (PSA) systems: track tasks assigned, enter time, communicate w clients, update agent scripts, document client systems, and respond to support requests
Documentation of devices, systems, processes, procedures, and maintenance for client computer systems and network infrastructure
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Ability to work independently as well as in a team environment.
Ability to communicate effectively.
Escalate service or project issues that cannot be completed within agreed service levels.
Communicate to clients: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
Maintain specific knowledge of the client and how IT relates to their business strategy and goals.
Document and maintain internal processes and procedures related to duties and responsibilities.
Responsible for entering time and expenses in PSA as they occur.
Understand processes in PSA, RMM, and other internal systems
Work through assigned tickets in PSA
Work through a daily schedule in PSA that has been established through the dispatch process.
Account for all time, billable and non-billable time thru ticketing system.
Develop in-depth knowledge of the SCA's service catalog and how it relates to client’s needs.
Remain up-to-date with current and future technologies emerging in the industry.
Improve client service, perception, and satisfaction.
Perform all work and make all decision based on SCA's core values and Count on Us philosophy

Monday through Friday, 8:00AM to 5:00PM

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helpdesk agent jobs in atlanta, ga

Helpdesk Support Technician

Head of IT

IT Software Engineer

Director, Product Management - ServiceNow

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