Top 4 Helpdesk technician ii Jobs in Atlanta, Ga

Helpdesk Engineer - Level II
Century Solutions Group, Inc. —Tyrone, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
Voice L2 Technician
In-Telecom —Kennesaw, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Maintenance Technician II
Waterton —Atlanta, GA
- Sanitation
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
Specialist II, Technical Product Support
Ricoh —Duluth, GA
- Overtime
- 5 years
- Research
- Mid-level

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In-Telecom —Kennesaw, GA
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Helpdesk Engineer - Level II

Century Solutions Group, Inc. -
Tyrone, GA

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

High school diploma or GED
Managing clients in a customer support role
Firewall
Cloud service support
Desktop (troubleshooting support)
Azure AD
Server virtualization
Networking equipment (troubleshooting support)
IP networking
Desktop administration
Active Directory management

Full Job Description

About Us

Century Solutions Group, Inc. is a leading IT services provider headquartered in Tyrone, GA, with an additional office near The Battery in Atlanta. We specialize in delivering customized technology solutions that help our clients operate more efficiently and securely.

We offer a collaborative, growth-oriented environment where team members are empowered to develop their skills, take ownership of their work, and make a meaningful impact.

Note: This is a fully onsite role based in Tyrone, GA.

Role Overview

As a Help Desk II Technician, you will play a key role in delivering high-quality technical support to our clients. You’ll be responsible for troubleshooting issues, managing service requests, and ensuring the reliability and security of client systems.

This role is ideal for a client-focused IT professional who thrives in a fast-paced environment, enjoys problem-solving, and values strong documentation and process discipline.

Ideal Candidate

The ideal candidate is a proactive, service-oriented IT professional who:

Takes ownership of issues and follows them through to resolution
Communicates clearly and confidently with both technical and non-technical users
Thrives in a fast-paced MSP environment and can manage multiple priorities
Is detail-oriented and values thorough documentation
Enjoys learning new technologies and continuously improving their skillset
Works well independently while contributing positively to a team

Key Responsibilities

Deliver responsive, professional technical support to clients across various environments

Troubleshoot hardware, software, and network issues (remote and onsite)
Manage and prioritize service tickets, ensuring timely resolution and proper escalation
Maintain accurate and detailed documentation in ConnectWise and IT Glue
Document system configurations, incidents, and resolutions clearly and thoroughly
Communicate effectively with clients via phone, email, and Microsoft Teams
Participate in an after-hours, on-call rotation
Perform system analysis to identify technical requirements and solutions
Track time and maintain accurate service records
Stay current with emerging technologies, tools, and industry best practices

Required Qualifications

High school diploma or equivalent (degree preferred)
3+ years IT support experience
Microsoft 365 or Azure Fundamentals certification
Strong communication and customer service skills
Ability to manage priorities under

Technical Experience

Active Directory (on-prem & Azure AD)
Microsoft 365 administration and support
Networking fundamentals(DHCP, DNS, IP addressing, switches, firewalls)
Remote access tools(VPN, Remote Desktop, RD Gateway, TruGrid)
Virtualization(Hyper-V, VMware/ESXi)

Preferred:

Cisco Meraki
AnyConnect VPN
Todyl SGN
ConnectWise PSA or equivalent

Compensation & Benefits

Salary: $55,000 – $65,000

Health, dental, vision
401(k) with match
PTO and holidays
Training opportunities

Why Join Us?

At Century Solutions Group, we value innovation, collaboration, and a commitment to excellence. As Helpdesk Engineer, you will play a critical role in shaping the future of our partner ecosystem and driving success in a dynamic IT landscape. Join us to be part of a team that is passionate about technology and dedicated to client satisfaction.

Quick Apply

Refine Your Search

helpdesk technician ii jobs in atlanta, ga

Helpdesk Engineer - Level II

Voice L2 Technician

Maintenance Technician II

Specialist II, Technical Product Support

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