Top 61 Information systems technician Jobs in Atlanta, Ga

IT Service Desk Technician - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
1d
IT Service Desk Technician
Vision Square Inc —Atlanta, GA
- Contract
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
1d
IT Service Desk Technician
Coventek Inc —Atlanta, GA
- Email
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
1d
IT Service Desk Technician
Intellibee —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- 401(k)
1d
IT Tech Support L2
High5 —Atlanta, GA
- $28 - $32 an hour
- Temporary
- Microsoft Outlook
- 5 years
- Bachelor of Science
IT Service Desk Technician
Apollo Technology Solutions LLC —Atlanta, GA
- Contract
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
1d
Application Management Service Technician
DIGIOFFICE —Johns Creek, GA
- $35 an hour
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
- Opportunities for advancement
- Flexible schedule
Quick Apply
Service Desk Technician
COOLSOFT LLC —Atlanta, GA
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
- Health insurance
Quick Apply
1d
IT Service Desk Technician
viva —Atlanta, GA
- $17 - $22 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
1d
MicroStation / Autodesk Technician
Intellectual Concepts LLC —Atlanta, GA
- Customer service
- Mid-level
- Office
Quick Apply
HELP DESK TECH TIER 2
HOOTERS OF AMERICA —Atlanta, GA
- $45,000 a year
- On call
- Microsoft Excel
- 6 years
- Computer Science
Quick Apply
Field Data Collection Technician
Citylogix —Atlanta, GA
- 8 hour shift
- Hybrid work
- Clean driving record
- Civil engineering
- Computer literacy
- Paid time off
Quick Apply
Laboratory Technician
TÜV SÜD —Alpharetta, GA
- Full-time
- Microsoft Excel
- Mid-level
- Administrative experience
1d
Phlebotomist Technician
Children's Healthcare of Atlanta —Atlanta, GA
- Part-time
- CPR Certification
- Customer service
- BLS Certification
Quick Apply
GIS Tech 1 4P/264
4P Consulting Inc. —Atlanta, GA
- Full-time
- Quality control
- Communication skills
- Entry level
Quick Apply
GIS Tech 1 4P/438
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Quality control
Quick Apply
GIS Technician 1 4P/451
4P Consulting Inc. —Atlanta, GA
- Full-time
- Microsoft Outlook
- Analysis skills
- Organizational skills
Quick Apply
Field Service Technician (ATL)
ESP Enterprises, Inc. —Atlanta, GA
- $20 - $24 an hour
- Full-time
- Background check
- Computer Science
- Ability to walk for extended periods
Lead, Tech Portfolio Operations
Humana —Atlanta, GA
- $117,600 - $161,700 a year
- Full-time
- Remote
- 11+ years
- Finance
- Analysis skills
- Paid parental leave
- Paid holidays
9d
Phlebotomist Technician PRN
Children's Healthcare of Atlanta —Atlanta, GA
- Part-time
- CPR Certification
- Customer service
- BLS Certification
Quick Apply

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information systems technician jobs near atlanta, ga

IT Service Desk Technician - Atlanta, GA

Software Technology Inc -
Atlanta, GA

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Job Details

1 day ago

Qualifications

High school diploma or GED

Full Job Description

Customer Support

Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
Provide remote, phone, email, chat, and desk-side technical support to end users.
Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).

Incident, Request & Problem Management

Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
Monitor ticket queues and ensure timely follow-up and closure.

Endpoint & Device Support

Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
Support printers, scanners, webcams, docking stations, and other peripheral devices.
Perform workstation moves, adds, changes, and equipment replacements.

Identity & Access Management

Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
Assist with onboarding, offboarding, and access provisioning activities.

Microsoft 365 Support

Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
Assist users with collaboration tools and cloud-based productivity applications.
Troubleshoot synchronization, licensing, and authentication issues.

Hardware Asset Management

Receive, inventory, assign, track, and recover IT assets.
Maintain accurate hardware inventory records within ServiceNow Asset Management.
Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
Assist with inventory audits and asset reconciliation.

Collaboration

Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

Minimum Qualifications

High School Diploma or GED.
Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.

Preferred

Bachelor’s degree in information technology, Computer Science, Information Systems, or related field.
Experience supporting state or local government environments.

Preferred Technical Experience

Experience supporting:

Microsoft Windows 11
Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Intune
Windows Autopilot
ServiceNow
Cisco Webex
VPN technologies
Multifactor Authentication (MFA)
Network printers
Hybrid cloud environments
Hardware Asset Management (HAM)
Basic Software Asset Management (SAM)

Knowledge, Skills, and Abilities

Strong customer service and communication skills.
Excellent troubleshooting and analytical skills.
Ability to diagnose hardware, software, and network issues.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong documentation and organizational skills.
Ability to explain technical concepts to non-technical users.
Ability to work independently and collaboratively within a team.
Knowledge of ITIL service management principles.

Quick Apply

Refine Your Search

information systems technician jobs in atlanta, ga

IT Service Desk Technician - Atlanta, GA

IT Service Desk Technician

IT Service Desk Technician

IT Service Desk Technician

IT Tech Support L2

IT Service Desk Technician

Application Management Service Technician

Service Desk Technician

IT Service Desk Technician

MicroStation / Autodesk Technician

HELP DESK TECH TIER 2

Field Data Collection Technician

Laboratory Technician

Phlebotomist Technician

GIS Tech 1 4P/264

GIS Tech 1 4P/438

GIS Technician 1 4P/451

Field Service Technician (ATL)

Lead, Tech Portfolio Operations

Phlebotomist Technician PRN

I want to receive the latest job alert for information systems technician in atlanta, ga

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