About Our Company
We are an award-winning, fast-growth marketing and digital printing center located in the heart of Buckhead. We’re not just about ink on paper; we’re about delivering exceptional results and pushing the boundaries of what’s possible for our clients. We pride ourselves on our high-energy culture, our commitment to quality, and our ability to stay ahead of the curve by using the latest technology to support our team’s success. We’re seeking a top performer—someone who brings a "can-do" spirit to every challenge and thrives in a collaborative, winning environment.
The Opportunity
Are you a customer service virtuoso who loves the "hustle" of a busy production floor? We are looking for a Senior Customer Service & Production Specialist who is as comfortable building client relationships as they are managing a high-volume print queue. This is a pivotal role for a proactive, high-energy individual who stays cool under pressure and loves being part of a team that wins together. This isn’t your first rodeo; you’ve done this role before and are considered exceptional by your peers and clients. If you are a natural problem-solver who is eager to use modern tools to work smarter and faster, we want to hear from you.
Key Responsibilities
- Champion the Client Experience: Serve as the "face" of the company. You’ll guide clients through the entire process—from the first "hello" to the final delivery—ensuring they feel supported and confident. Your goal is to turn every project into a seamless, positive experience. You should have no reluctance to call and ask the clients for project status or decision updates.
- Dynamic Project Management & Quoting: Take ownership of the workflow. You’ll use our smart quoting and management tools to keep projects moving on time and on budget. You’ll be the bridge between a client’s vision and a finished product, communicating proactively every step of the way.
- High-Octane Workflow Coordination: Manage the production queue with a "get it done" attitude. You’ll prioritize jobs on the fly, identify ways to clear bottlenecks, and keep the team's momentum high. Whether it’s automating a repetitive task or jumping in to help a teammate, you do whatever it takes to ensure timely output.
- Hands-On Print & Finishing Operations: Get stuck into the craft. You’ll operate and maintain a wide variety of large and small format digital printers and finishing equipment. You’ll use your expertise to ensure top-tier quality, taking pride in every piece of work that leaves our shop.
Who You Are
- A Team Player: You believe that we go further together and are always ready to lend a hand.
- Fast-Paced & Proactive: You don’t wait to be told what to do; you see a need and fill it.
- Solution-Oriented: Challenges don't slow you down; they just make the "win" more satisfying.
- Tech-Savvy: You enjoy using modern software and smart tools to make your job (and the team’s job) easier and more efficient.
- Cultural Fit: You seamlessly fit into our team while having a great attitude and can-do mentality. You think of “how,” not “if” we can do it!
Required Qualifications:
- Minimum of 3+ years of hands-on experience in a fast-paced digital print or sign shop environment, demonstrating comprehensive knowledge of digital printing processes and finishing techniques.
- Proven Customer Service Excellence: A track record of building strong client relationships, impeccable listening skills, and exceptional follow-through.
- "Can-Do" Attitude & Resilient Spirit: Possess a friendly personality, a highly organized and proactive approach, and a tenacious drive to "get it done" accurately and efficiently.
- Demonstrated understanding and eagerness to apply Artificial Intelligence for workflow automation, data analysis, and enhanced decision-making.
- Exceptional Communication: Articulate, professional, and adept at clearly conveying complex information both verbally and in writing.
- Ability to lift up to 60 pounds, maintain a safe and clean work area, and report to work as scheduled to support business operations.
Preferred Qualifications:
- Experience with specific print management software or CRM systems that incorporate AI functionalities.
- A portfolio or examples of how you've previously leveraged technology to improve efficiency in a professional setting.
- Certifications or continuous learning in areas like digital printing technology, AI fundamentals, or project management.
Why Join Our Team?
You'll be part of an award-winning team that values innovation, collaboration, and continuous improvement. We offer a stimulating environment where your expertise will be recognized, and your ideas for leveraging cutting-edge technology, including AI, will be encouraged. You'll enjoy:
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
