Top 4928 Service delivery manager Jobs in Atlanta, Ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Business Development Manager
ExamWorks —Atlanta, GA
- $90,000 - $100,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Driver's License
- Dental insurance
- 401(k)
Quick Apply
Area Manager
Mission Rock Residential LLC —Atlanta, GA
- $115,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Paid holidays
Quick Apply
2d
Regional Manager - GA
Mission Rock Residential LLC —Atlanta, GA
- $120,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Manager Customer Services
Caterpillar —Alpharetta, GA
- $147,760 - $221,640 a year
- Full-time
- Pass drug screening
- Maintenance
- Analysis skills
- Health savings account
- Paid holidays
2d
LEARNING AND DEVELOPMENT SPECIALIST
Care.org —Atlanta, GA
- $70,548.26 - $98,414.83 a year
- Full-time
- English
- Mid-level
- Bachelor's degree
Site Leader
Amazon.com Services LLC —Austell, GA
- $135,000 - $182,700 a year
- Full-time
- Bachelor's degree
- Human resources
- Mentoring
- AD&D insurance
- Health insurance
Director, Academic Success
Braven —Atlanta, GA
- $87,200 - $108,900 a year
- Full-time
- Office
- Bachelor's degree
- Travel
- Paid parental leave
- Health insurance
Quick Apply
Vice President, Global People Solutions
Visa U.S.A. Inc. —Atlanta, GA
- $200,000 - $275,000 a year
- Full-time
- Research
- Office
- 8 years
- Wellness program
- Health savings account
Service Delivery Manager - Engagement Maintenance
EY —Alpharetta, GA
- Mid-level
Signature Services House Manager
Emory Healthcare —Atlanta, GA
- $41.28 - $50.30 an hour
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
- Wellness program
- Health insurance
8d
Field HR Manager
Wing —Atlanta, GA
- $156,000 - $165,000 a year
- Hybrid work
- 8 years
- Continuous improvement
- Senior level
Practice Manager (Data Center Service Delivery)
Computacenter —Atlanta, GA
- $175,000 - $200,000 a year
- 5 years
- US work authorization
- Senior level
Community Manager- Aspen Pointe
Peak Living —Roswell, GA
- $80,000 - $83,000 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
9d
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —Atlanta, GA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
6d
Delivery Manager II
GHX —Atlanta, GA
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
5d
Learning Development Program Manager
Veritext —Roswell, GA
- $67,760 - $80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- US work authorization
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Operations Manager
Amazon.com Services LLC —Stone Mountain, GA
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Site Lead, Grocery Fulfillment Center
Amazon.com Services LLC —Duluth, GA
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Supervising experience
- AD&D insurance
- Health insurance
COMMUNITY ENGAGEMENT MANAGER
DeKalb County, GA —Decatur, GA
- $76,553 - $123,250 a year
- Full-time
- Mid-level
- Master's degree
- Business development

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Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Chick-fil-A Supply LLC -
Atlanta, GA

Apply Now

Job Details

Qualifications

Customer relationship building
Managing teams in a customer support role
English
High school diploma or GED
CRM system proficiency

Full Job Description

Overview:

As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A® Operators and their team members. In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA.

Who is Chick-fil-A Supply?
We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit cfa-supply.com.

Location: 5200 Buffington Rd, Atlanta, GA 30349

Responsibilities:

- Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values
- Monitor customer feedback and share insights with key leaders
- Serve as a point of escalation to resolve complex issues and questions from Restaurants
- Plan, organize, and oversee the day-to-day operations and team schedules
- Collaborate with DC leaders to identify and resolve operational bottlenecks
- Complete call monitoring reviews and provide coaching feedback to the team
- Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes
- Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets
- Hire and develop new Restaurant Service representatives
- Publish KPIs; conduct timely and constructive performance evaluations according to plan

Required Qualifications (Knowledge, Skills, & Abilities):

Required Business Qualifications:

High School Diploma or equivalent
2-4 years’ experience in customer service leadership
Have experience with a CRM system
Ability to work a flexible schedule including holidays and rotating weekends
Strong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management
Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner
Proven record of working independently with little oversight; ability to prioritize tasks and workload
Exceptional attention to detail and organization
High degree of initiative and urgency
Proactive and solutions-oriented problem solver
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications

As the Restaurant Services Supervisor, you are also:

A skilled communicator across all levels of an organization, with both teammates and suppliers.
A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
Committed without compromise to food safety for customers and a safe workplace for colleagues.
Inspired to uphold Chick-fil-A values and act with integrity.
A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Preferred Qualifications (Knowledge, Skills, & Abilities):

Associate’s Degree
10 years’ experience in a customer support environment
A demonstrated ability to perform and adapt in a changing environment
Proficiency in MS Suite (Excel, PowerPoint, Word)

Required Years of Experience: 2 Travel Requirements: 5% Required Level of Education: High School Diploma or GED Preferred Level of Education: Associate's Degree Relocation Assistance Provided: No Work Environment: Office

Apply Now

Refine Your Search

service delivery manager jobs in atlanta, ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Business Development Manager

Area Manager

Regional Manager - GA

Manager Customer Services

LEARNING AND DEVELOPMENT SPECIALIST

Site Leader

Director, Academic Success

Vice President, Global People Solutions

Service Delivery Manager - Engagement Maintenance

Signature Services House Manager

Field HR Manager

Practice Manager (Data Center Service Delivery)

Community Manager- Aspen Pointe

Service Delivery Manager – Unified Communications & Video Conferencing

Delivery Manager II

Learning Development Program Manager

Operations Manager

Site Lead, Grocery Fulfillment Center

COMMUNITY ENGAGEMENT MANAGER

I want to receive the latest job alert for service delivery manager in atlanta, ga

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