Top 48 Service desk analyst Jobs in Atlanta, Ga

Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Weekend Service Desk Analyst
DIGIOFFICE —Atlanta, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Mid-Level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
IS Service Ctr Technician
Piedmont Healthcare Inc. —Atlanta, GA
- Full-time
- High school diploma or GED
- 1 year
- Associate's degree
3d
Help Desk Analyst I
EyeSouth Partners —Atlanta, GA
- Full-time
- Surgery
- Office
- Organizational skills
- Health savings account
- AD&D insurance
3d
Sr. IS Service Center Tech
Piedmont Healthcare Inc. —Atlanta, GA
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
3d
IT Analyst I
Chick-fil-A, Inc. —Atlanta, GA
- Marketing
- Quick service & fast food restaurant
- Travel
20h
Help Desk System Analyst/Technical support - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
HELP DESK TECH TIER 2
HOOTERS OF AMERICA —Atlanta, GA
- $45,000 a year
- On call
- Microsoft Excel
- 6 years
- Computer Science
Quick Apply
Service Desk Analyst
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
11h
IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
7d
Cybersecurity Analyst - ICD
Georgia Tech Research Institute —Atlanta, GA
- 5 years
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Windows
- 3 years
Quick Apply
IT Tech Support L2
High5 —Atlanta, GA
- $28 - $32 an hour
- Temporary
- Microsoft Outlook
- 5 years
- Bachelor of Science
Sr. Analyst, Enterprise Service Desk
ABACUS —Atlanta, GA
- On call
- System design
- Mid-level
- SQL
Quick Apply

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service desk analyst jobs near atlanta, ga

Jr. Service Desk Analyst, Technician

DMI -
Atlanta, GA

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Job Details

Full-time
$63,889.50 - $70,146.50 a year

Benefits

Disability insurance
Health insurance
Tuition reimbursement
401(k) matching
Opportunities for advancement
Referral program
Pet insurance

Qualifications

High school diploma or GED
Desktop (troubleshooting support)

Full Job Description

About DMI:

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity:

DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us.

Duties and Responsibilities:

Assist CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat channels.
Conduct initial troubleshooting and analysis of reported IT issues, escalating unresolved incidents as necessary.
Document customer interactions, resolutions, and escalations accurately in ServiceNow.
Support remote troubleshooting efforts using approved remote access tools.
Verify ticket closure with customers to ensure satisfaction and service restoration before finalizing incidents.
Maintain professional communication standards and provide courteous support to all users.

Qualifications:

Education and Years of Experience:

High School Diploma
2+ Years of Experience in Deskside Support

Required and Desired Skills/Certifications:

ITIL Preferred

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

Minimum Salary Rate: $63,889.50 Median Salary Rate: $70,146.50 Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

Do What’s Right – We lead with honesty and integrity.
Own the Outcome – We take responsibility and deliver.
Deliver for Our Customers – We are relentless about delivering value.
Think Bold, Act Smart – We innovate with purpose.
Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Apply Now

Refine Your Search

service desk analyst jobs in atlanta, ga

Jr. Service Desk Analyst, Technician

Service Desk Analyst - Tier I

Service Desk Analyst II

Help Desk / Service Desk Analyst I -4P/663

Weekend Service Desk Analyst

Mid-Level Service Desk Analyst, Technician

Help Desk Analyst 2

IS Service Ctr Technician

Help Desk Analyst I

Sr. IS Service Center Tech

IT Analyst I

Help Desk System Analyst/Technical support - Atlanta, GA

Service Desk Analyst

HELP DESK TECH TIER 2

Service Desk Analyst

IT Help Desk Professional

Cybersecurity Analyst - ICD

Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA

IT Tech Support L2

Sr. Analyst, Enterprise Service Desk

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