Top 125 Service desk engineer Jobs in Atlanta, Ga

Service Desk Engineer II
Avita Care Solutions —Atlanta, GA
- $54,000 - $70,400 a year
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
- Paid jury duty
- Paid parental leave
Remote Support Engineer II
Coretelligent —Atlanta, GA
- $60,000 - $75,000 a year
- Email
- Remote
- Mid-level
- 3 years
- Mentoring
- Paid parental leave
- Health savings account
Quick Apply
IT Support Specialist
Disguise Technologies Ltd —Atlanta, GA
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
Quick Apply
IT Support Engineer
Church's Chicken —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- 5 years
4d
Field Service Dispatch Technician - Atlanta Airport
ESP Global Services Limited —Atlanta, GA
- $20 - $25 an hour
- Part-time
- Ability to lift 50 pounds
- 1 year
- Ability to stand for extended periods
- Free parking
Quick Apply
Technical Support Specialist
SMB IT Solutions —Smyrna, GA
- $45,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Engineer - Level II
Century Solutions Group, Inc. —Tyrone, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
Desktop Support Engineer (Full-Time) Atlanta – Georgia
Axiom Technologies —Atlanta, GA
- Full-time
- Mid-level
- Windows
- 3 years
IT Support Technician
ServIT Inc —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
13d
Help Desk Support Technician
NuAxis Innovations —Atlanta, GA
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
IT Specialist
AHA Consulting Engineers, Inc. —Alpharetta, GA
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
Data Center Technician, Third-Party Data Center Engineering Field Services
Google —Atlanta, GA
- $86,000 - $119,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
11d
Field Service Engineer
D4C Dental Brands —Atlanta, GA
- Clean driving record
- Computer Science
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
4d
Systems Engineer I
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Work from home
Quick Apply
Data Center Technician, Third Party Data Centers, Engineering Field Services
Google —Atlanta, GA
- $86,000 - $119,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
13d
Modern Workplace Engineer
Womble Bond Dickinson —Atlanta, GA
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- Windows
- Bachelor's degree
- Paid parental leave
- Health savings account
Field Support / Desk-Side Support Lead
Capgemini Sogeti —Atlanta, GA
- $70,176 - $170,040 a year
- Full-time
- 5 years
- Windows
- Supervising experience
- Paid holidays
- Disability insurance
Field Support / Desk-Side Support Lead
Capgemini —Atlanta, GA
- $70,176 - $170,040 a year
- Full-time
- 5 years
- Windows
- Supervising experience
- Paid holidays
- Disability insurance
Network Engineer I
InComm Payments —Atlanta, GA
- Overnight shift
- Computer science
- Computer Science
- Analysis skills
3h
Premium Service Engineer I
Landis+Gyr —Alpharetta, GA
- $76,400 - $92,000 a year
- Engineering
- English
- Office
- Paid holidays
- Health insurance

I want to receive the latest job alert for service desk engineer in atlanta, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk engineer jobs near atlanta, ga

Desktop Support Technician jobs in Atlanta, GA

IT Support jobs in Atlanta, GA

Helpdesk Support jobs in Atlanta, GA

System Engineer jobs in Atlanta, GA

Support Engineer jobs in Atlanta, GA

Field Service Engineer jobs in Atlanta, GA

Engineer jobs in Atlanta, GA

Field Service Technician jobs in Atlanta, GA

IT Support Specialist jobs in Atlanta, GA

Field Support Specialist jobs in Tampa, FL

Network Engineer jobs in Atlanta, GA

Service Desk Engineer jobs in Atlanta, GA

IT Technician jobs in Alpharetta, GA

Data Center Engineer jobs in Atlanta, GA

Desktop Support Technician jobs in Washington State

Desktop Support Technician jobs in Dallas, TX

Physical Therapy Technician jobs in Denton, TX

Desktop Support jobs in Raleigh, NC

Family Support Specialist jobs in Nashville, TN

Desktop Support Technician jobs in Long Island, NY

Service Desk Engineer II

Avita Care Solutions -
Atlanta, GA

Apply Now

Job Details

Full-time
$54,000 - $70,400 a year

Benefits

Paid jury duty
Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Asset management
Customer follow-ups
ITIL Foundation
Knowledge management
Computer science
Network troubleshooting
ITIL Certification
Received goods storage
Technical support via phone
Computer Science
Phone communication
Associate's degree in computer science
IT asset management
Cycle counting inventory management
Corporate training
HIPAA
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Change management
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Healthcare privacy protection
Customer support ticket management
Health information regulatory compliance
Technical customer support for office equipment
Customer service knowledge base
MFA

Full Job Description

Overview:

The Service Desk Engineer II provides professional and courteous technical support to Avita employees and affiliates by responding to and resolving requests concerning network, hardware, and software issues.

This is an "onsite" position based out of Atlanta (2140 Peachtree Rd.)

Work schedule is Mon. through Fri. from 8:30am to 5:30pm EST

About the Role:

Performs Microsoft Windows 11 (or higher) and basic Microsoft 365 support at the Journey-Level or higher.
Independently troubleshoots, diagnoses, and resolves technical hardware and/or software issues including but not limited to Microsoft 365, Windows operating system computers, RingCentral UCaaS telephony, printers and scanners.
Troubleshoots identity and access issues (Entra ID/Active Directory, MFA) and identifies and escalates potential security incidents in accordance with policy.
Continuously and timely documents all actions taken to address customers’ issues in the Avita Service Connect ticketing system and meets defined service desk KPIs, including SLA compliance, first-contact resolution, and CSAT, while maintaining ticket quality to documentation standards.
Creates and maintains knowledge base articles and troubleshooting guides to support consistent, team-wide issue resolution.
Serves the company’s employees through answering phone calls and submitted tickets for incidents and/or requests.
Determines the best solution based on the issue and details provided by customers.
Will clearly walk the customer through the problem-solving process using language that avoids technical jargon or requires advanced IT troubleshooting knowledge.
Follows up on outstanding requests and ensures timely resolution.
Sets realistic and timely expectations with customers for the resolution of requests and issues based upon department service level objectives.
Ensures that unresolved issues are seamlessly transferred to the assigned Service Desk staff upon the completion of their shift or escalated to the appropriate level of support according to documented escalation matrix.
Adheres to and supports IT change management processes.
Provides exceptional customer service by clearly and concisely communicating technical issues to non-technical customers.
Participates in and may lead technical work efforts and/or projects under direct guidance of manager or other EUC Engineers (L2/L3)
Aids other service desk engineers to troubleshoot more complex issues as needed.
Travel up to 10% to other pharmacy locations
Assists the IT Asset Management Administrator with warehouse and stockroom upkeep — receiving and stocking incoming hardware, supporting periodic inventory/cycle counts, and helping keep physical stock reconciled in the IT Asset Management platform and ready for deployment.
Proactively ensures that equipment kept at the Atlanta location is ready for use and immediate deployment.
Ensures that the IT Asset Management platform is maintained with accurate data when working with company hardware for IT Support tickets and proactive, project-based work.
Provides asset management duties as needed.
Assists the IT Asset Management Administrator with IT Asset Disposition (ITAD) — preparing retired hardware for disposal, supporting secure data sanitization, and helping maintain chain-of-custody and disposal records in accordance with company and regulatory data-security requirements.
Completes assigned learning modules and proactively works to grow their knowledge of new and developing technologies and trends, including the use of AI tools such as Microsoft Copilot to improve troubleshooting and documentation efficiency.

About You:

Associates degree (or higher) in Computer Science or closely related field of study preferred
2 - 4 years call center experience preferred
4+ years of experience providing direct customer service at Tier 1 and/or Tier 2 level; 2 years of which must have been in the last 5 years
ITIL Foundation Certification preferred
2+ years of experience in an IT Service Desk lead role preferred
Three or more years supporting pharmacy operations and/or at other healthcare institutions is desired
Previous corporate experience providing asset management experience is desired.
Familiarity supporting IT asset inventory and IT asset disposition (ITAD) processes is a plus
Customer-focused with a passion and drive for customer satisfaction and delivering business value
Journey level hardware/device and software hands-on knowledge
Journey-level troubleshooting skills
Excellent written and verbal communication skills
Exceptional listening, problem-solving, negotiation, analytical, and critical thinking skills
Availability Monday through Friday, 8:30 AM – 5:30 PM EST
Some weekend/after-hours work may be necessary for various projects
Basic knowledge of ITIL concepts and strong knowledge of comprehensive IT support
Strong knowledge and experience with Microsoft 365 and Active Directory
Working knowledge of HIPAA/PHI handling and data-security practices when servicing, provisioning, and disposing of devices.
Comfortable leading one-on-one trainings as well as leading medium to large group presentations
Onsite-based role (no remote/work-from-home); may travel up to 10% to other Avita Care Solutions’ locations.

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Pay range: $54,000- $70,400 annual salary, based on credentials and geographic location.

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.

Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.

Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.

Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

All benefits are subject to the applicable plan terms.

Apply Now

Refine Your Search

service desk engineer jobs in atlanta, ga

Service Desk Engineer II

Remote Support Engineer II

IT Support Specialist

IT Support Engineer

Field Service Dispatch Technician - Atlanta Airport

Technical Support Specialist

Helpdesk Engineer - Level II

Desktop Support Engineer (Full-Time) Atlanta – Georgia

IT Support Technician

Help Desk Support Technician

IT Specialist

Data Center Technician, Third-Party Data Center Engineering Field Services

Field Service Engineer

Systems Engineer I

Data Center Technician, Third Party Data Centers, Engineering Field Services

Modern Workplace Engineer

Field Support / Desk-Side Support Lead

Field Support / Desk-Side Support Lead

Network Engineer I

Premium Service Engineer I

I want to receive the latest job alert for service desk engineer in atlanta, ga

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected