Top 17 Software support analyst Jobs in Atlanta, Ga

Client Support Analyst I
LayerCake Technologies —Atlanta, GA
- On call
- Ability to lift 25 pounds
- Entry level
- Paid holidays
- Disability insurance
13d
PC Support Analyst
Yamaha Motor US —Marietta, GA
- 5 years
- Computer literacy
- Writing skills
- Profit sharing
- Wellness program
7d
Technical Support Analyst I
RaceTrac, Inc. —Atlanta, GA
- Full-time
- Mid-level
- Travel
- Mentoring
4d
IT Support Analyst
Empower Brands —Alpharetta, GA
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
IT Support Analyst II / Endpoint Specialist - onsite
Georgia Banking Company —Atlanta, GA
- Monday to Friday
- Mid-level
- Office
- Windows
Support Analyst
PowerPlan, Inc —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Work from home
Application Support Analyst
DPR Construction —Atlanta, GA
- Overtime
- Computer science
- Computer Science
- Mid-level
Technical Support Analyst
Waystar —Duluth, GA
- Full-time
- Mid-level
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
11d
Systems Analyst
ATC —Atlanta, GA
- Contract
- Microsoft Outlook
- Word processing
- Mid-level
Payroll Product Support Analyst
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Research
- Finance
Technical Product Support Analyst, Senior
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Java
- Finance
Senior IT Analyst
NOVA Engineering & Environmental —Kennesaw, GA
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Analyst, EUC
Intercontinental Exchange Holdings, Inc. —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Inventory management
Product Training Analyst
Deluxe —Atlanta, GA
- Email
- 18 years or older
- Computer science
- Computer Science
- Employee stock purchase plan
- Disability insurance
4d

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Lead Quality Assurance Analyst $40.00
Calance US —Atlanta, GA
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Client Support Analyst I
LayerCake Technologies —Atlanta, GA
LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned.
13d

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software support analyst jobs near atlanta, ga

Client Support Analyst I

LayerCake Technologies -
Atlanta, GA

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Job Details

13 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Cell phone reimbursement
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

On-site technical support
Technical support via phone
IT user and group management
GPO
Incident report management
Client rapport building
Incident management software
In-person customer service
Equipment troubleshooting
Operating system updates
Incident Escalation
Hyper-V
Patch management
Incident management operations support
Remote access software
Customer support ticket management
Vendor communication
Server virtualization
Networking equipment (troubleshooting support)
Customer service knowledge base
IP networking
Escalation handling
Entry level
Ticketing system technical support
Service level agreement (SLA) management

Full Job Description

Client Support Analyst I

Company: LayerCake Technologies
Location: Greater Atlanta Area

About the Role

LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.

Key Responsibilities:

Document all activities, projects, and tickets daily in the ticketing system.
Handoff and document in-progress tickets before the end of each shift.
Monitor ticket gateway and designated queues.
Escalate issues according to IT Glue documentation.
Create or update IT Glue articles with new customer findings.
Communicate with vendors to resolve outage issues.
Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
Work 100% onsite at client-assigned locations, commuting and walking between buildings as required.

Expectations:

Maintain established ticket SLAs as defined by manager.
Maintain customer satisfaction (CSAT) scores as defined by manager.
Submit weekly timesheets by end of shift Friday.
Work and document established billable hours each week.
Be available for scheduled on-call rotations.
Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies:

Ticketing software: Incident management and time tracking.
Remote system access: Running scripts and pushing approved actions.
Active Directory: Basic knowledge of security groups, group policy fundamentals, domain controllers.
Virtualization: Basic knowledge of VMware/Hyper-V for user incident support.
Microsoft Windows/Servers: Basic knowledge in patching, maintenance, and differentiating physical vs. virtual servers.
Networking: Basic troubleshooting skills (DHCP, DNS, ping, nslookup, traceroute).
Software as assigned.

Physical Requirements:

Ability to handle equipment, talk, hear, read, write, and interpret documents.
Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

Benefits of working at LCT:

Be part of a fun, awesome team
9 paid holidays
401K Retirement with matching contributions
Excellent medical, vision and dental insurance
Life insurance and disability insurance
Cell phone stipend
3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities

Why Join LayerCake Technologies ?

LayerCake Technologies, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Skynet Innovations, participate in E-Verify.

Apply Now

Refine Your Search

software support analyst jobs in atlanta, ga

Client Support Analyst I

PC Support Analyst

Technical Support Analyst I

IT Support Analyst

IT Support Analyst II / Endpoint Specialist - onsite

Support Analyst

Application Support Analyst

Technical Support Analyst

Systems Analyst

Payroll Product Support Analyst

Technical Product Support Analyst, Senior

Senior IT Analyst

Analyst, EUC

Product Training Analyst

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