Top 2019 Solution specialist Jobs in Atlanta, Ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Customer Account Specialist
EJ —Atlanta, GA
- Urgently hiring
- 5 years
- ERP systems
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
3d
OSRC Specialist
Hermeus —Atlanta, GA
- $96,000 - $130,000 a year
- Full-time
- Inventory control
- Engineering
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Data Steward Specialist - Platforms
Macy’s —Johns Creek, GA
- $84,400 - $140,600 a year
- System design
- Mid-level
- Bachelor's degree
- Store discount
- Paid holidays
Remote WFH Live Chat Support Specialist
Qureos Inc —Atlanta, GA
- Remote
- English
- Continuous improvement
- Communication skills
1d
Onboarding Specialist (Remote)
LeagueApps —Atlanta, GA
- $62,014 - $93,021 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
Senior Customer Support Services Specialist
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- English
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
10d
Specialist, Customer Success (East Coast)
Pearson —Atlanta, GA
- $55,000 - $70,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Bachelor's degree
10h
Health Information Specialist I
Datavant —Atlanta, GA
- Overtime
- 18 years or older
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
15h
Distribution Operations
McMaster-Carr —Atlanta, GA
- $95,500 - $108,500 a year
- Forklift
- Bachelor's degree
- US work authorization
- Profit sharing
- Paid parental leave
Specialist: Seasonal, Part-time
Apple —Atlanta, GA
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
AIRS Solution Specialist
Palo Alto Networks —Atlanta, GA
- $222,000 - $304,500 a year
- Mid-level
- Travel
Customer Integration Associate
OnTrac —Atlanta, GA
- $67,200 - $100,800 a year
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Quick Apply
14d
Land Support Specialist
Linden Lab —Atlanta, GA
- $19.47 - $26.44 an hour
- Weekends as needed
- Remote
- Mid-level
- Ability to sit for extended periods
- Typing
- Health insurance
- Dental insurance
Quick Apply
Bloomingdale's Digital Customer Care Specialist - Late schedule, Full-Time, Hybrid, With Weekends
Macy’s —Atlanta, GA
- $18.40 - $27.21 an hour
- Weekends as needed
- Research
- Analysis skills
- Organizational skills
- Store discount
- Paid holidays
3d
Customer Support Specialist
Granum —Atlanta, GA
- Remote
- Research
- Bachelor's degree
- US work authorization
- Health savings account
- Paid holidays
Technical Support Specialist
XceedIT, Inc. —Atlanta, GA
- $45,000 - $65,000 a year
- Full-time
- Windows
- Driver's License
- Travel
- Paid training
- Disability insurance
Health Information Specialist I-Temporary
Datavant —Atlanta, GA
- Temporary
- Computer literacy
- HIPAA
- English
Hazardous Materials Call Center Support Specialist
3E —Atlanta, GA
- $40,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Sr. Deskside Support Specialist
DMI —Atlanta, GA
- $89,990 - $96,000 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Team management
- Disability insurance
- Health insurance

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Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Chick-fil-A Supply LLC -
Atlanta, GA

Apply Now

Job Details

Qualifications

Customer relationship building
Managing teams in a customer support role
English
High school diploma or GED
CRM system proficiency

Full Job Description

Overview:

As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A® Operators and their team members. In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA.

Who is Chick-fil-A Supply?
We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit cfa-supply.com.

Location: 5200 Buffington Rd, Atlanta, GA 30349

Responsibilities:

- Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values
- Monitor customer feedback and share insights with key leaders
- Serve as a point of escalation to resolve complex issues and questions from Restaurants
- Plan, organize, and oversee the day-to-day operations and team schedules
- Collaborate with DC leaders to identify and resolve operational bottlenecks
- Complete call monitoring reviews and provide coaching feedback to the team
- Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes
- Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets
- Hire and develop new Restaurant Service representatives
- Publish KPIs; conduct timely and constructive performance evaluations according to plan

Required Qualifications (Knowledge, Skills, & Abilities):

Required Business Qualifications:

High School Diploma or equivalent
2-4 years’ experience in customer service leadership
Have experience with a CRM system
Ability to work a flexible schedule including holidays and rotating weekends
Strong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management
Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner
Proven record of working independently with little oversight; ability to prioritize tasks and workload
Exceptional attention to detail and organization
High degree of initiative and urgency
Proactive and solutions-oriented problem solver
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications

As the Restaurant Services Supervisor, you are also:

A skilled communicator across all levels of an organization, with both teammates and suppliers.
A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
Committed without compromise to food safety for customers and a safe workplace for colleagues.
Inspired to uphold Chick-fil-A values and act with integrity.
A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Preferred Qualifications (Knowledge, Skills, & Abilities):

Associate’s Degree
10 years’ experience in a customer support environment
A demonstrated ability to perform and adapt in a changing environment
Proficiency in MS Suite (Excel, PowerPoint, Word)

Required Years of Experience: 2 Travel Requirements: 5% Required Level of Education: High School Diploma or GED Preferred Level of Education: Associate's Degree Relocation Assistance Provided: No Work Environment: Office

Apply Now

Refine Your Search

solution specialist jobs in atlanta, ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Customer Account Specialist

OSRC Specialist

Data Steward Specialist - Platforms

Remote WFH Live Chat Support Specialist

Onboarding Specialist (Remote)

Senior Customer Support Services Specialist

Specialist, Customer Success (East Coast)

Health Information Specialist I

Distribution Operations

Specialist: Seasonal, Part-time

AIRS Solution Specialist

Customer Integration Associate

Land Support Specialist

Bloomingdale's Digital Customer Care Specialist - Late schedule, Full-Time, Hybrid, With Weekends

Customer Support Specialist

Technical Support Specialist

Health Information Specialist I-Temporary

Hazardous Materials Call Center Support Specialist

Sr. Deskside Support Specialist

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