Top 14 Technical support associate Jobs in Atlanta, Ga

Hybrid- Associate Technical Support Analyst
Assurant —Atlanta, GA
- $18.00 - $34.59 an hour
- Full-time
- Spanish
- English
- Office
- Health insurance
- Tuition reimbursement
Technical Support & Shipping Associate
MyDoorView —Norcross, GA
- $60,000 - $65,000 a year
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
Quick Apply
Associate Technical Account Manager
Yardi Systems, Inc. —Atlanta, GA
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Finance
- Profit sharing
5d
Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Mid -level Service Desk Analyst, Technician
DMI —Atlanta, GA
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
13d
Mid-Level Deskside Support Specialist
DMI —Atlanta, GA
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
13d
Training Associate
Privia Health —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Clinic
- Health insurance
- Dental insurance
Quick Apply
3d
Part-Time Customer Service & Warehouse Associate
Great Lakes Radiant and Industrials, LLC —Fayetteville, GA
- $18 - $20 an hour
- Part-time
- Background check
- Heavy lifting
- Customer service
- Professional development assistance
- Flexible schedule
Quick Apply
Mid-level Service Desk Liaisons (SDLs)
DMI —Atlanta, GA
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
13d
IT Senior Associate
Doeren Mayhew CPAs and Advisors —Duluth, GA
- Weekends as needed
- Mid-level
- 2 years
Quick Apply
Associate Technical Trainer - Automation
B&R Industrial Automation Corp. —Alpharetta, GA
- Full-time
- Classroom
- Computer Science
- Engineering
Quick Apply
5d

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Technical Support & Shipping Associate
MyDoorView —Norcross, GA
Document findings and coordinate with the technical team on next steps. Assist the technical support team with basic troubleshooting and diagnostics.
$60,000 - $65,000 a year
Quick Apply
Warehouse Associate
Zoll Medical Corporation —Atlanta, GA
Ability to communicate technical issues in a way that is understandable to non-technical customers. Follows instructions and responds positively to management…
$17.50 - $19.00 an hour

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Associate Customer Service Representative
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As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem…
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IT Associate - (Entry Level)
American Pan Company —Urbana, OH
Associate degree or coursework in Information Technology or related field. Internship or prior technical support experience. Maintain inventory of IT equipment.
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Hybrid- Associate Technical Support Analyst

Assurant -
Atlanta, GA

Apply Now

Job Details

Full-time
$18.00 - $34.59 an hour

Benefits

Health insurance
Tuition reimbursement
Paid time off

Qualifications

High school diploma or GED
Typing

Full Job Description

Overview of Position

Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support home and small business tools, applications, and devices? If this sounds like you, we have an opportunity that may interest you.

Starting Pay: $18/hr.
This role follows a Hybrid Model, which will require going into the
Atlanta office: 260 Interstate N Cir SE, Atlanta, GA 30339

What makes us different?

Your medical benefits begin on your first day
We provide excellent compensation and retirement programs
We deliver exceptional paid time off
We provide tuition reimbursement available after 6 months

What will be my duties and responsibilities in this job?

Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
Troubleshoot, diagnose, and resolve complex issues across a wide array of PC’s, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.
Provide excellent customer service and ownership of technical support issues.
Work well in a high energy, dynamic, and collaborative environment.
Provide appropriate responses and expectations in a timely and efficient manner.
Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.

What are the requirements needed for this position?

6 months experience with customer service, troubleshooting, analytical, and problem-solving.
Strong experience and working knowledge in one or more of the following technical specialty areas:
- PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc..
- Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.
- Smart Devices: voice assistants, smart lights, smart TV’s, wearable technologies and other automation systems.
High school diploma or GED (post-secondary education preferred).
Must be able to type 30-40 WPM.

What other skills/experience would be helpful to have?

Bachelor’s degree preferred, Associates degree a plus.
1 year of experience in technical support role.
Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.
Experience working within a support organization providing phone/chat/email based support to customers.
Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.
Excellent verbal and written communication and interpersonal skills.
Experience in writing technical documentation for inclusion in a Knowledge Base.
Experience with providing training and coaching, either to customers or to internal colleagues.
Able to collaborate, interact, cooperate and motivate across job functions and teams.
Bilingual (Spanish and English) both written and verbal

This is a Full-time job. Assurant's hours of operation are 24/7, 365 days per year. The 40-hour work week schedule would be within the hours of operation and may be subject to change based on business needs. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.

Pay Range:

$19.08 - $34.59

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com .

For U.S. benefit information, visit myassurantbenefits.com . For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way .

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.

Apply Now

Refine Your Search

technical support associate jobs in atlanta, ga

Hybrid- Associate Technical Support Analyst

Technical Support & Shipping Associate

Associate Technical Account Manager

Helpdesk Associate Tier 1

Mid -level Service Desk Analyst, Technician

Mid-Level Deskside Support Specialist

Training Associate

Part-Time Customer Service & Warehouse Associate

Mid-level Service Desk Liaisons (SDLs)

IT Senior Associate

Associate Technical Trainer - Automation

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Starting Pay: $18/hr.

This role follows a Hybrid Model, which will require going into the

Atlanta office: 260 Interstate N Cir SE, Atlanta, GA 30339

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