SUMMARY
Leads Regional Technical Training strategy, operations, and performance across Area Training Centers (ATCs). Provides direct leadership to Field Service Training Managers (FSTMs) and Field Service Training Specialists (FSTSs), ensuring alignment between field execution, regional planning, and national training objectives to improve technician capability, training utilization, and retailer outcomes. Drives operational excellence, consistency, and continuous improvement across training delivery, scheduling, and reporting. Serves as the primary link between Technical Training field execution and curriculum development, operations, and education verticals.
PRIMARY RESPONSBILITIES
- Defines and executes Regional Technical Training strategy that translates business needs into timely and efficient training plans which improve technician readiness, performance, and customer satisfaction.
- Directly leads and develops Field Service Training Managers (FSTMs) and Field Service Training Specialists (FSTSs) to drive a high-performance culture focused on accountability, coaching, and continuous development.
- Oversees regional scheduling, capacity planning, and training demand management, ensuring alignment to retailer needs, Subaru Technical Training Requirements, and Dispatch targets.
- Establishes, monitors, and reports on key performance indicators (KPIs) that ensure efficient utilization of training resources, facilities, instructors, and curriculum such as seat fill, interest lists, completions, cancellations, and no-shows. Analyzes trends and translates data into actionable improvements and recommendations to senior leadership.
- Partners with Curriculum Development, Operations, and Education teams to provide field feedback; support programs (such as Pinnacle and Stature), pilots, and rollouts; improve course design and effectiveness; and enhance Subaru University (Subaru-U) efforts.
- Oversees Area Training Center (ATC) facilities, capital assets, tools, and vehicle fleets to ensure compliance with safety, budget, and operational standards. Establishes and enforces standardized policies and procedures to ensure consistency in training delivery, facilitation quality, and student evaluation practices.
Leads regional planning for equipment, vehicle rotation, and facility readiness. Ensures adherence to safety, regulatory, security, and Subaru facility standards.
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ADDITIONAL RESPONSIBILITIES
- Builds strong relationships with retailers and service leadership, field service teams, and industry organizations. Represents the organization in industry events, advisory boards, and training initiatives.
- Addresses and resolves high-priority and difficult issues as they relate to field technical training activities.
- Crafts and leads regional special projects and continuous improvement initiatives such as fast-track training, Automotive Service Excellence (ASE) testing, Service Manager development, and Subaru-U initiatives.
Participates in regional and national technical training initiatives and conferences (e.g., Train the Trainer [T3], National Training Conference [NTC], Aftersales Business Conference [ABC], National Business Conference [NBC], etc.) and shares best practices with the regional team.
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QUALIFICATIONS
- At least 10-12 years of experience required
- Strong leadership and people development skills.
- Expertise in training operations, capacity planning, and performance analytics.
- Ability to influence across functions without direct authority.
- Advanced communication and stakeholder management skills.
- Strong technical automotive knowledge and diagnostic expertise.
- Data-driven decision-making and continuous improvement mindset.
- Strong conflict resolution and creative-thinking skills.
- Strong organizational, planning, and time management skills.
- Ability to provide coaching, constructive feedback, and direction to others.
- Automotive Service Excellence (ASE) Automobile & Light Truck Certifications (A1 - A8) - Master Automobile Technician or ability to obtain within, 1 Year Required And ASE Advanced Engine Performance Specialist Certification (L1) or ability to obtain within, 1 Year Required And
ASE Light Duty Hybrid/Electric Vehicle Specialist Certification (L3) or ability to obtain within, 1 Year Required And ASE Advanced Driver Assistance Systems (ADAS) Specialist Certification (L4) or ability to obtain within, 1 Year Required And ASE xEV Electrical Safety Awareness Certification Level 1 or ability to obtain within, 1 Year Required Or ASE xEV Electrical Safety Awareness Certification Level 2 or ability to obtain within, 1 Year Required
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EDUCATION/EXPERIENCE REQUIREMENTS:
Bachelor's Degree required Or Associate's Degree and equivalent work experience in lieu of degree, such as at least six (6) years of teaching or automotive-related work experience required
WORK ENVIRONMENT: Required Travel:
Required Travel: 60-75%
COMPENSATION: The Recruiting base salary range for this full-time position is $118200 -$145000 /year. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: M2).
WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:
Total Rewards & Benefits
- Medical, Dental, Vision Plans
- Pension, Profit Sharing, and 401K Match Offerings
- 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
- Tuition Reimbursement Program: $15,000 yearly benefit
- Vehicle Discount Programs
Learning & Development:
- Professional growth and development opportunities
- Direct partnership with senior leadership
- Formal Mentorship Program
- LinkedIn Learning License
Visit our careers landing page for additional information about our compensation and benefit programs!
ABOUT SUBARU
Love . It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.
Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.
Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.
