Top 80 Credit union Jobs in Atlanta Ga

Contact Center Rep I
ASSOCIATED CREDIT UNION —Peachtree Corners, GA
- $21.75 - $27.19 an hour
- Weekends as needed
- Microsoft Word
- Spanish
- Microsoft Outlook
Quick Apply
Card Services Support Representative
ASSOCIATED CREDIT UNION —Peachtree Corners, GA
- $19.51 - $24.39 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- Computer literacy
Quick Apply
Member Service Representative II
Center Parc Credit Union —Atlanta, GA
- $18.98 - $23.73 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Universal Associate Lead
ASSOCIATED CREDIT UNION —Atlanta, GA
- $24.32 - $30.41 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Member Service Hybrid Agent (Buckhead-Midtown)
Delta Community Credit Union —Atlanta, GA
- Extended hours
- Hybrid work
- Spanish
- Office
- Finance
- Paid parental leave
- AD&D insurance
Universal Associate
Georgia United Credit Union —Decatur, GA
- From $20 an hour
- Computer literacy
- Basic math
- Research
Quick Apply
12d
Universal Associate I
ASSOCIATED CREDIT UNION —Marietta, GA
- $19.51 - $24.39 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Member Service Representative (Full-Time) - Vinings - Atlanta
Navy Federal Credit Union —Vinings, GA
- $20.82 - $24.19 an hour
- Online Application
- Research
- Office
- Communication skills
- Referral program
4d
Branch Manager
ASSOCIATED CREDIT UNION —Ellenwood, GA
- $34.81 - $43.51 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Full-Time Teller-Ben Mays
Peach State Federal Credit Union —Atlanta, GA
- Full-time
- Customer service
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
10d
MSR
SOUTHERN ENERGY CREDIT UNION —Atlanta, GA
- Office
- High school diploma or GED
- Ability to sit for extended periods
4d
Member Service Representative II - Contact Center Rep
Center Parc Credit Union —Atlanta, GA
- $18.98 - $23.73 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
2d
Universal Banker
Georgia's Own Credit Union —Atlanta, GA
- $23 an hour
- Online Application
- Background check
- Microsoft Excel
- Basic math
- Health insurance
- Dental insurance
Member Solutions Specialist
LGE Community Credit Union —Marietta, GA
- Extended hours
- Computer literacy
- Research
- Mid-level
Card Services Representative II
Center Parc Credit Union —Atlanta, GA
- $18.98 - $23.73 an hour
- Full-time
- Mid-level
- Office
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Universal Banker I
Georgia's Own Credit Union —Morrow, GA
- $23 an hour
- Online Application
- Background check
- Microsoft Excel
- Basic math
- Health insurance
- Dental insurance
Member Service Advisor
iTHINK Financial Credit Union —Roswell, GA
- Mid-level
- Office
- High school diploma or GED
Quick Apply
8d
Branch Manager II
ASSOCIATED CREDIT UNION —Atlanta, GA
- $63,932.47 - $79,915.59 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Member Service Hybrid Agent (Roswell)
Delta Community Credit Union —Roswell, GA
- Extended hours
- Hybrid work
- Spanish
- Office
- Finance
- Paid parental leave
- AD&D insurance
5d
COLLECTIONS ASSISTANT
CREDIT UNION OF ATLANTA —Atlanta, GA
- Microsoft Word
- Office
- High school diploma or GED
Quick Apply

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Contact Center Rep I

ASSOCIATED CREDIT UNION -
Peachtree Corners, GA

Quick Apply

Job Details

Full-time
$21.75 - $27.19 an hour

Qualifications

Microsoft Word
Microsoft Outlook
Phone communication
Research
High school diploma or GED
Math
Financial product expertise
Document viewing software
Adobe Acrobat

Full Job Description

Position Description

Department: Contact Center

Reports to: Lead, Supervisor, AVP, Contact Center

Supervises: None

Skill Levels: Level I, Level II

Position Purpose

The primary purpose of this position is to assist Associated Credit Union in living out its Mission: To offer members financial products that fulfill their needs, service that exceeds their expectations, and relationships that inspire their trust.

The primary responsibility of this position is to handle incoming calls that pertain to answering our members’ questions in regards to their account and conducting transactions including but not limited to withdrawals, transfers and loan payments. Our Contact Center Representative must have an overall understanding of our products and services to assist our members in answering their questions and make recommendations as needed. The position will handle Member Services calls and has limited access to our Online Banking platform for resetting passwords.

Essential Functions & Core Duties

Handling Inbound/Outbound calls.
Conduct transactions: withdrawals, transfers and loan payments.
Balancing payment history information with the member, reviewing findings, and identifying corrections needed.
Start/Stop ACH recurring payments.
Force Return, Stop Payments, and Skip a Payment.
Handling exceptions such as fee refunds and releasing check holds.
Update contact information such as address, email and phone numbers.
Online Banking password resets.
Educate members on our products and services.
Handling member questions with professionalism and seamlessly directing escalated questions to management staff.
Maintaining up-to-date knowledge of ACU policies, procedures and services.

Qualifications

Education: High school graduate or equivalent.

Experience: Minimum one-year experience in banking, auto financing, sales or other role that involves member service. Bi-lingual in English/Spanish is a plus.

Core Competencies:

Strong working knowledge of finance policies and procedures.
Advanced math abilities.
Excellent communication skills and phone etiquette.
Excellent organizational and time management skills, sales and member service skills.
Requires problem solving, researching skills, and good judgment.
Proficient in computer skills with MS Office (Word, Excel, Outlook) and Adobe PDF knowledge. Able to easily learn other software needed for the position.

General Operational Requirements:

Ability to work flexible hours and Saturdays as needed.

Performance Metrics

The Contact Center Representative should strive to handle 900 calls per month with a transfer rate under 20%, requeued number of calls under 15 and 50% or higher ACD.
Handling member questions with professionalism and seamlessly directing escalated questions to management staff.
The ability to predict, recognize and define problems. Skill in generating, selecting and implementing timely and meaningful solutions.
Observed attitude and demeanor.
Proactive action in suggesting products or services that benefit our members’ financial needs.
After six months of tenure within our Contact Center, the Contact Center Representative’s performance will be evaluated and, if deemed ready, will be cross-trained in Online Banking and moved into a Contact Center Representative tier II.

This job description is not intended to provide an all-inclusive listing of related job activities. Management may request the incumbent to perform other related activities in place of or in addition to those representative activities noted in this job description.

Quick Apply

Refine Your Search

credit union jobs in atlanta ga

Contact Center Rep I

Card Services Support Representative

Member Service Representative II

Universal Associate Lead

Member Service Hybrid Agent (Buckhead-Midtown)

Universal Associate

Universal Associate I

Member Service Representative (Full-Time) - Vinings - Atlanta

Branch Manager

Full-Time Teller-Ben Mays

MSR

Member Service Representative II - Contact Center Rep

Universal Banker

Member Solutions Specialist

Card Services Representative II

Universal Banker I

Member Service Advisor

Branch Manager II

Member Service Hybrid Agent (Roswell)

COLLECTIONS ASSISTANT

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