Top 870 Customer advocate Jobs in Atlanta Ga

Customer Success Manager - Infrastructure and IT Consulting
IST Management Services —Atlanta, GA
- $75,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
6d
Contract Manufacturing Manager
Schweid & Sons —College Park, GA
- $120,000 - $150,000 a year
- PRN
- 7 years
- Microsoft Excel
- Up to 50% travel
- Paid holidays
- Health insurance
Entry-Level Real Estate Agent - VRE Alpharetta - License Required
Veribas —Fulton County, GA
- $77,712.26 - $93,588.96 a year
- Contract
- Remote
- Bilingual
- Sales
- Customer service
Quick Apply
Remote Licensed Mental Health Counselor
Grow Therapy —Atlanta, GA
- $70 - $88 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Professional development assistance
Medical - Legal Case Manager / Patient Advocate
Law Firm - Not Disclosed —Atlanta, GA
- $42,000 - $60,000 a year
- 8 hour shift
- Bilingual
- Spanish
- Word processing
- Health insurance
- Dental insurance
Quick Apply
Patient Relations Associate
Oak Street Health —East Point, GA
- $21.10 - $40.90 an hour
- Full-time
- Sales
- Clinic
- Bachelor's degree
- Health insurance
- Dental insurance
2d
Data Entry Clerk
AIDS Healthcare Foundation —Atlanta, GA
- $17 an hour
- Entry level
- Health insurance
Quick Apply
Customer Service Representative
WorldVia —Atlanta, GA
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Boutique Facilitator
Chanel —Atlanta, GA
- $24.70 - $26.00 an hour
- Weekends as needed
- 1 year
- Leadership
- Communication skills
- Health savings account
- AD&D insurance
Southern Regional Patient Advocate
Cognizant —Riverdale, GA
- $19 - $22 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Employee stock purchase plan
6d
Product Manager Mobile
Rooms To Go —Atlanta, GA
- Full-time
- Research
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
Periodontal Dental Treatment Plan Coordinator
Sage Dental —Atlanta, GA
- Full-time
- Dental office
- Customer service
- 1 year
- Travel reimbursement
- Continuing education credits
Legal Billing Manager
Hunter International, Inc —Atlanta, GA
- $130,000 - $145,000 a year
- Microsoft Excel
- 5 years
- Analysis skills
Quick Apply
Associate Customer Success Management
Censis —Atlanta, GA
- $62,900 - $105,000 a year
- Surgery
- Mid-level
- Communication skills
6d
Customer Service Representative - Contract
Case-Mate, Inc —Sandy Springs, GA
- $17 - $20 an hour
- Full-time
- Hybrid work
- Customer service
- High school diploma or GED
- Communication skills
Quick Apply
12d
EHS Specialist
Amazon.com Services LLC —Atlanta, GA
- $27 - $33 an hour
- Weekends as needed
- Microsoft Word
- CPR Certification
- Microsoft Excel
- AD&D insurance
- Health insurance
7d
Servicing Travel Advisor III - Chase Travel (Remote-Atlanta, GA)
JPMorganChase —Atlanta, GA
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Tuition reimbursement
14d
Community Health Worker
Centerwell —Atlanta, GA
- $41,900 - $56,600 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Patient Advocate
RiverWoods Behavioral Health —Riverdale, GA
- Full-time
- CPR Certification
- BLS Certification
- High school diploma or GED
Patient Advocate Specialist - Emory University Hospitals
Patient Funding Alternatives —Atlanta, GA
- From $55,000 a year
- Full-time
- Hybrid work
- Spanish
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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customer advocate jobs near atlanta ga

Customer Success Manager - Infrastructure and IT Consulting

IST Management Services -
Atlanta, GA

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Job Details

Full-time
$75,000 - $120,000 a year
6 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Upselling
Incident Escalation
High school diploma or GED
Cross-selling
Customer support ticket management
Project stakeholder communication
Ticketing system technical support

Full Job Description

Overview:

Overview - Customer Success Manager I, II, or III

The Customer Success Manager owns the client relationship after the sale. You are the single accountable point of contact for managed services clients, making sure they get value from our services, issues get resolved fast, and nothing falls through the cracks between our support, infrastructure, and application teams. You will sit in front of our eDiscovery Application Support, IT Support, Infrastructure, and Security teams, translate client priorities into internal action, and hold both sides accountable to commitments. Everything you touch is tracked and documented in our service management platform providing full visibility into where issues and projects stand. Success looks like clients who renew, expand, and refer.

About Us - IST Management

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees and operations across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery processing & hosting, court reporting, collections/forensics, managed review, professional services, and legal IT infrastructure support. IST Management is a Relativity Certified Provider and tool-agnostic. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check us out at istmanagement.com for more information.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 Holidays, and Bonus incentives

Compensation: $75,000.00-$120,000.00/Yr pending experience and performance during interview process

Schedule: This is a full time, remote position working regular business hours M-F 8-5 or 9-6. Candidates will flexibility for occasional work outside of regular business hours.

Responsibilities:

Own onboarding for new clients and engagements: kickoff, access provisioning coordination, service desk orientation, and confirming clients know how to get help and what to expect
Serve as the escalation point for client issues, coordinating across support, infrastructure, and security teams to drive resolution and keep the client informed until closure
Monitor the client's open tickets and requests in Jira Service Management, ensuring SLAs are met, statuses are current, and recurring issues are flagged for root cause follow-up
Run recurring service reviews (monthly or quarterly depending on account) covering ticket trends, SLA performance, project status, and upcoming needs
Identify expansion opportunities such as additional services, consulting engagements, or environment growth, and partner with Sales to pursue them
Manage renewals for assigned accounts, including early identification of at-risk clients and building save plans with leadership
Act as the voice of the customer internally: share feedback with support and product teams, and advocate for changes that improve the client experience
Maintain accurate account documentation including contacts, environment details, service scope, and relationship history

Qualifications:

Required -

3+ years in customer success, account management, or client services, ideally in legal technology, eDiscovery, or managed IT services
Comfortable operating between technical teams and non-technical client stakeholders, and able to translate in both directions
Organized and proactive. You track commitments, follow up without being asked, and clients never have to chase you
Confident communicator who can run a service review with a client executive and an escalation call with an engineer in the same afternoon
Working knowledge of service desk operations, SLAs, and ticketing workflows (Jira Service Management experience is a plus)
Familiarity with renewals, upsells, and account expansion motions
Diploma or GED required, legal authorization to work for any employer in the US required
Ability to work at computer screen/desk for extended periods of time

Preferred -

Direct experience supporting law firms or corporate legal departments
Familiarity with eDiscovery platforms (Relativity, Nuix) or the EDRM lifecycle
Experience in a managed services or shared services delivery model

Note: The I, II, III levels reflect flexibility based on experience, responsibility, and technical proficiency. Candidates at all levels are encouraged to apply.

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected]. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Apply Now

Refine Your Search

customer advocate jobs in atlanta ga

Customer Success Manager - Infrastructure and IT Consulting

Contract Manufacturing Manager

Entry-Level Real Estate Agent - VRE Alpharetta - License Required

Remote Licensed Mental Health Counselor

Medical - Legal Case Manager / Patient Advocate

Patient Relations Associate

Data Entry Clerk

Customer Service Representative

Boutique Facilitator

Southern Regional Patient Advocate

Product Manager Mobile

Periodontal Dental Treatment Plan Coordinator

Legal Billing Manager

Associate Customer Success Management

Customer Service Representative - Contract

EHS Specialist

Servicing Travel Advisor III - Chase Travel (Remote-Atlanta, GA)

Community Health Worker

Patient Advocate

Patient Advocate Specialist - Emory University Hospitals

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