Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.
Job Summary
The Human Milk & Formula Technician is responsible for the safe receipt, storage, preparation, distribution, inventory and management of enteral nutrition (human milk, formula, additives). The Human Milk and Formula Technician adheres to preparation techniques in accordance with the infection control, sanitation and quality standards and regulations established by regulatory agencies and Grady policies and procedures. This position reports to the NICU clinical manager. No positions report to the Technician. The Technician will interact with NICU staff including physicians, nurses, unit clerks and the Clinical Nutrition department including Registered Dietitian.
Responsibilities:
- Safely and accurately prepares, delivers and stores human milk and enteral formulas: verifies and reconciles orders using computer systems, ensures proper product labeling, utilizes standardized recipes, accurately measures powders and liquids, adheres to quality control standards and procedures.
Maintains sanitation in the preparation area including: follows aseptic technique, follows department and infection control policies, maintains daily appearance and personal hygiene.
Inventories and maintains sufficient stock. Receives, inspects and tracks human milk and enteral formulas. Participates in ordering accurate amounts of donor milk, formula and additives.
Prepares and maintains multiple logs.
Communicate with NICU team for questions or concerns about any aspect of Technician responsibilities. Utilizes the chain of command. Maintains professionalism. Incorporates customer service during interactions with NICU team, peers and NICU families.
Participates in regulatory surveys/activities, performance improvement projects (including data collection) and training new technicians.
Qualifications:
- 1+ years of experience in clinical lab technician, formula room and/or milk lab.
- Associates in nutrition preferred
Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.
1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.
Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:
Health & Wellness: Medical, dental, vision, and prescription drug coverage.
Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
Work-Life Balance: Paid time off, holidays, and family leave benefits.
Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.
Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.
Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.
At Grady, we don’t just work, we make an impact.
Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.
