Top 9 Entry level help desk Jobs in Atlanta Ga

Service Desk Analyst l
RedHelm —Atlanta, GA
- On call
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Network Engineer I
InComm Payments —Atlanta, GA
- Overnight shift
- Computer science
- Computer Science
- Analysis skills
9d
Junior IT Technician
KNAPP —Kennesaw, GA
- Overtime
- Office
- Windows
- Residential
- Profit sharing
- Paid parental leave
IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Atlanta, GA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Desk Side Support Specialist (Onsite - Chattanooga, TN)
MHP USA —Atlanta, GA
- $19 an hour
- Overtime
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
IT Support Specialist
Geotab —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Store Support Center Agent
Majors Management —Lawrenceville, GA
- $20 - $22 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Triage Help-Desk Tech- Entry-Level
RCS Professional —Marietta, GA
- $15 an hour
- Full-time
- Office
- Bachelor's degree
- Organizational skills
- Dental insurance
- Paid time off
Quick Apply

Discover related jobs

Based on your search for entry level help desk jobs.

Helpdesk Engineer
CNR Technologies —Woodstock, GA
As a Tier 1 Engineer, you’ll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow,…
$20,000 - $35,000 a year
Quick Apply
Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
Occasionally travel onsite to client locations (valid driver’s license required). Is comfortable troubleshooting issues where the answer isn’t obvious.
$55,000 - $65,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Columbus, OH
Helpful but not required: familiarity with warehouse, distribution, or multi-site technology environments, kiosk environments, RF scanning devices, or entry-…
Quick Apply
6d
Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
Valid driver's license and reliable transportation may be required. Perform basic user account administration, including password resets, group membership…
Quick Apply
6d

Show more jobs in cities nearby

I want to receive the latest job alert for entry level help desk in atlanta ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

entry level help desk jobs near atlanta ga

IT Support Specialist jobs in Atlanta, GA

Service Desk Analyst jobs in Atlanta, GA

IT Support Specialist jobs in Alpharetta, GA

Senior Helpdesk Technician jobs in Atlanta, GA

Network Engineer jobs in Atlanta, GA

Retail Sales Associate jobs in Lawrenceville, GA

Helpdesk Technician jobs in Marietta, GA

Regulatory Specialist jobs in Remote

Badging Specialist jobs in Washington, DC

It Support Specialist jobs in Seattle, WA

It Support Specialist jobs in Cleveland, OH

It Support Specialist jobs in Spokane, WA

It Support Specialist jobs in Brooklyn Park, MN

Computer It jobs in Chesterfield, VA

Application Analyst jobs in Remote

Bottle Service jobs in Miami Beach, FL

Service Desk Analyst jobs in Morrisville, NC

Service Desk Analyst jobs in Coral Gables, FL

Government Data Analyst jobs in Washington, DC

Service Desk Analyst jobs in Kennesaw, GA

Service Desk Analyst l

RedHelm
Atlanta, GA

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

IT user and group management
Windows
Compliance with security regulations
Technology security practices
High school diploma or GED
Managing clients in a customer support role
Cloud service support
Desktop (troubleshooting support)
Virtualization
Remote access software
MFA
macOS
VPN management
Identity and access management (IAM) solutions
Desktop administration

Full Job Description

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients' success.

Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.

At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.

About the Role
We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time.

Role & Responsibilities:

Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system
Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software
Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments
Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions
Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems
Identify, document, and escalate issues that exceed defined scope following established procedures
Execute documented scripts, workflows, and standard operating procedures
Provide end users with guidance aligned to security best practices and internal documentation
Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required

Soft Skill Requirements

Strong customer service orientation with the ability to remain professional under pressure
Clear verbal and written communication skills, including the ability to explain technical concepts to non-technical users
Attention to detail in documentation and ticket notes
Ability to follow defined processes while managing multiple tasks in a fast-paced environment
Willingness to learn, accept feedback, and develop technical skills over time

Technical Skill Requirements

Experience providing end-user technical support in a professional environment
Basic troubleshooting of Windows and macOS operating systems
Familiarity with user account management in Active Directory and cloud identity platforms
Basic understanding of TCP/IP networking and wired/wireless connectivity
Ability to support common business applications, VPN clients, and virtual desktop environments
Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security

Preferred Qualifications

Industry-recognized entry-level IT certifications (e.g., CompTIA A+)
Experience working in a ticket-based support or service desk environment
Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered

Additional Information

Participation in an on-call or after-hours support rotation may be required
Valid driver's license and reliable transportation may be required
Periodic local travel to client locations may be required based on business needs
Must be able to successfully pass state and federal background checks
High school diploma or equivalent required

Information Security Commitment

This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.

Please Note, RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.

Equal Opportunity Employer

RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.

Why Join Us

This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.

We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person's life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.

We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.

Quick Apply

Refine Your Search

entry level help desk jobs in atlanta ga

Service Desk Analyst l

Network Engineer I

Junior IT Technician

IT Support Specialist I

Senior Help Desk Technician

IT Desk Side Support Specialist (Onsite - Chattanooga, TN)

IT Support Specialist

Store Support Center Agent

Triage Help-Desk Tech- Entry-Level

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for entry level help desk in atlanta ga

Explore jobs in more locations

Why Join Us

Job Seeker Tools

Employer Tools

Browse

Stay Connected