Why Join Heritage Family?
Since 1943, Heritage Family has been a trusted name in personal, compassionate care. Our legacy is built on meaningful service, deep respect, and a commitment to honoring every life.
At Heritage Family, we offer more than a job — we offer purpose. Our team is united by shared values and a mission that matters:
- Honor Every Life with Compassion: We provide personalized, heartfelt services that celebrate each unique life, meeting families where they are with care and understanding.
- Lead with Innovation and Respect: We blend time-honored traditions with modern approaches to create thoughtful, meaningful experiences for the families we serve.
- Foster a Culture of Empathy: We care deeply — for our communities and for one another. You’ll join a team that supports and values every voice, empowering you to make a lasting difference.
A career in deathcare is both a calling and a responsibility. At Heritage Family, you’ll find a supportive environment where you can grow professionally while helping others in some of life’s most tender and meaningful moments.
Position Summary:
The Funeral Director or Funeral Director/Embalmer plays a key role in delivering compassionate, high-quality funeral services. Depending on licensure, responsibilities include planning and conducting funeral, memorial, and cremation services, managing care for deceased, and supporting day-to-day operational excellence. Licensed embalmers will also be responsible for embalming and preparing decedents in accordance with safety regulations and professional standards. This role requires a thorough understanding of funeral service laws, strong ethical judgement, and a deep commitment to serving families with care and professionalism. On-call and weekend availability is required as part of a rotating schedule.
Note: Embalming-related duties apply only to individuals licensed as Embalmers. Licensed Funeral Directors without an embalming license are not expected to perform those functions.
Essential Duties and Responsibilities:
The Funeral Director or Funeral Director/Embalmer ensures services are delivered with dignity, empathy, and professionalism. Responsibilities may include:
- Meeting with families to plan and arrange funeral, cremation, and memorial services, while offering compassionate guidance on available options, merchandise, and related services.
- Coordinating all aspects of funeral and memorial ceremonies, including transportation, clergy, cemetery arrangements, and service logistics to align with family wishes and legal requirements.
- Confidently, clearly and professionally disclosing service and merchandise costs, including a thorough understanding of your location’s General Price List (GPL) and Heritage Family’s payment policies.
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- Requesting and collecting payment at the time of arrangement in accordance with company policy, and maintaining accurate, confidential financial records.
- Responsible for maintaining an average accounts receivable balance of less than 30 days by coordinating with families and with the administrative team as needed.
- Preparing and processing necessary documentation such as death certificates, burial permits, cremation authorizations, and pre-need contracts, ensuring full compliance with all legal and regulatory standards.
- Managing both pre-need and at-need arrangements in accordance with internal policies, applicable regulations, and ethical standards.
- Maintaining proper identification and respectful care of the deceased throughout all preparation and transportation procedures.
- Making transfers with respect and professionalism.
- Performing embalming, dressing, casketing, and cosmetology in accordance with the industry’s best practices and health and safety regulations.
- Ensuring the cleanliness, sanitation, and readiness of the embalming and preparation areas, and maintaining compliance with OSHA and other regulatory standards.
- Overseeing funeral home operations including facilities, equipment, and vehicles to ensure a high standard of service and presentation.
- Participating in community outreach, representing the funeral home professionally and compassionately.
- Providing follow-up care and communication with families to ensure satisfaction and continued support.
- Supervising, mentoring, and training apprentices, funeral assistants, and part-time staff to ensure operational consistency and professional development.
Skills and Qualifications
The Funeral Director or Funeral Director/Embalmer must meet the following qualifications and requirements:
- Current Funeral Director or Funeral Director/Embalmer license required in the State of Practice or be eligible for reciprocity.
- Associate’s or Bachelor’s degree in Mortuary Science from an accredited institution, as required by the State of Practice.
- Compliance with all state-mandated continuing education (CE) requirements for Funeral Directors or Funeral Directors/Embalmers.
- Comprehensive knowledge of federal and state regulations governing funeral service, including OSHA requirements and FTC Funeral Rule compliance.
- Exceptional interpersonal and communication skills, with the ability to deliver compassionate and professional service to families.
- Strong organizational skills, sound judgment with the ability to manage multiple tasks, solve problems effectively, and maintain a high level of attention to detail.
- Ability to work independently and handle sensitive situations with discretion.
- Proficiency with funeral home software, Microsoft Office applications, and customer relationship management (CRM) systems.
- Flexible schedule with availability for evenings, weekends, and on-call shifts.
- Responsible for staying current with and respond to company communications and in a timely and professional manner.
- Must successfully pass a background check and possess a valid driver’s license with a clean driving record. Must maintain insurability under company vehicle use policies.
Skills and Competencies:
The Funeral Director or Funeral Director/Embalmer must demonstrate the following skills and competencies:
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- Empathy, professionalism, and a strong commitment to serving grieving families.
- Strong verbal and written communication and interpersonal skills.
- Problem-solving and organizational skills.
- Emotional resilience, composure, and discretion in emotionally sensitive environments.
- Technical proficiency in funeral management software and Microsoft Office Suite.
Work Environment and Physical Requirements:
The Funeral Director or Funeral Director/Embalmer role requires both physical stamina and emotional resilience to perform essential duties in a professional and compassionate setting. The work environment and physical expectations include:
- Work occurs in funeral homes, preparation rooms, cemeteries, and off-site service locations.
- Frequent interaction with grieving families and the public; emotional resilience and professionalism are essential.
- Ability to lift or move up to 75 pounds (e.g., caskets or equipment) with or without assistance.
- Regular exposure to hazardous chemicals and biological agents associated with embalming and mortuary preparation.
- Ability to stand, walk, bend, kneel, and lift for extended periods.
- Flexible availability including evening, weekend, holidays, and on-call rotation.
- Possible exposure to varying outdoor weather conditions during services or transfers.
- Personal protective equipment (PPE) is required during preparation procedures.
Job Type: Full-time
Pay: $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance
License/Certification:
- Funeral Director License in GA? (Required)
Ability to Commute:
- Snellville, GA 30078 (Required)
Ability to Relocate:
- Snellville, GA 30078: Relocate before starting work (Required)
Work Location: In person
