Top 1 Head of customer service Jobs in Atlanta Ga

Head of Customer Support
Pulse Games —Atlanta, GA
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
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Bachelor's degree in Business, Communications, Computer Science, or a related field, or equivalent professional experience. Master's degree or MBA (preferred).
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Head of Customer Support

Pulse Games
Atlanta, GA

Quick Apply

Job Details

Full-time

Qualifications

Managing teams in a customer support role
Operational management
Frontline customer support management
Managing clients in a customer support role
Customer support
General management
Cross-functional communication

Full Job Description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.

We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

Build and scale a world-class customer support organization
Define and execute support strategy across all player touchpoints, ensuring consistency and quality
Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
Track and optimize KPIs to drive continuous improvement
Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
Collaborate closely with product team to deliver safe and engaging player experiences
Represent the player’s voice and make sure their perspective informs both product and operational decisions

What We're Looking For

7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
Proven experience in scaling support operations in mobile games
Deep familiarity with support tools
Strong analytical mindset; comfortable using data to make decisions and drive improvements
Excellent leadership and people management skills
Strong communication and collaboration skills across departments
Must be based in the United States

We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/

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