Top 1 helpdesk associate Jobs in atlanta ga

Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level

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Helpdesk Associate Tier 1

Ole Mexican Foods Inc -
Norcross, GA

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Job Details

Full-time

Qualifications

Desktop computer repair
Endpoint Security
ConnectWise
Microsoft Excel
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
Procedural guides
Technical documentation
Laptop (troubleshooting support)
Moving
Hardware maintenance
Operating system updates
Mid-level
Printer (troubleshooting support)
Software installation
Analysis skills
Patch management
Email configuration (technical support)
On-site repair services (office equipment)
Productivity software support
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration
Desktop applications
Vendor communication
Networking equipment (troubleshooting support)

Full Job Description

At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.

RESPONSIBILITIES:

Manage, configure, troubleshoot, and repair Handheld scanners, desktop computers, laptops, phones etc.
Track and update IT inventory
Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)
Create desktop computer and laptop images
Set up and configure new computers
Install application software
Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
Work with vendors to help resolve technical issues
Lift, move IT equipment and rearrange work areas for employees
Create and maintain process documents
Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.
Perform miscellaneous related duties and other duties as assigned

REQUIREMENTS:

Certificate or Diploma from a Technical School plus one year of directly related experience
Excellent interpersonal, verbal, and written skills
Strong problem-solving and analytical thinking skills
Experience using Windows 10, and Office 365 a plus
Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred
Ability to multi-task and prioritize assignments

" This is not a remote position."

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Helpdesk Associate Tier 1

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