Job Title: Billing & Revenue Operations Specialist
Location: Atlanta, Georgia
Employment Type: Full-time
Reports To: Legal Operation Director
aiLegal is an AI-native immigration law firm committed to delivering exceptional legal services through technology, operational excellence, and standardized workflows. We represent individuals, families, entrepreneurs, and employers in a broad range of immigration matters including family immigration, humanitarian relief, business immigration, removal defense, and federal litigation.
Our firm operates using standardized processes, AI-powered technology, and measurable performance metrics to deliver a consistent client experience while maintaining high quality and efficiency.
The Billing & Revenue Operations Specialist is responsible for ensuring the timely and accurate generation of client invoices, administration of payment plans, collection of outstanding balances, and maintenance of client billing accounts throughout the lifecycle of each legal matter.
This position also supports legal operations by coordinating case assignments within the firm's case management system and assists with selected office administrative functions such as purchasing office supplies and coordinating internal events.
The ideal candidate is highly organized, detail-oriented, comfortable discussing financial matters with clients professionally, and thrives in a fast-paced, process-driven environment.
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Generate accurate client invoices based on engagement agreements, case milestones, and internal billing policies.
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Review billing records for completeness and accuracy before invoices are released.
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Maintain client billing information within the firm's case management and accounting systems.
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Coordinate with attorneys, legal assistants, and finance personnel regarding billing questions.
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Process billing adjustments when approved.
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Monitor outstanding client balances.
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Follow up professionally regarding overdue invoices.
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Establish and maintain installment payment plans.
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Process recurring monthly payments.
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Resolve payment issues while maintaining positive client relationships.
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Escalate delinquent accounts according to firm policy.
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Maintain accurate collection records.
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Ensure timely invoicing after designated case milestones.
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Monitor payment status throughout the client lifecycle.
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Coordinate with intake and legal teams regarding billing holds or account issues.
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Identify opportunities to improve billing efficiency and collection performance.
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Prepare periodic accounts receivable and billing reports.
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Assign new matters within the firm's internal case management system.
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Verify accurate case ownership and workflow assignments.
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Coordinate reassignment requests when necessary.
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Support operational data accuracy.
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Order office supplies and maintain inventory.
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Coordinate relationships with office vendors.
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Assist with internal meetings, training sessions, and company events.
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Perform additional administrative projects as assigned.
Required:
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At least a Bachelor's degree in Business Administration, Accounting, Finance, Operations, or a related field, or equivalent experience.
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Two or more years of experience in billing, accounts receivable, revenue operations, office administration, legal administration, healthcare billing, or professional services.
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Strong written and verbal communication skills.
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Excellent organizational skills.
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High attention to detail.
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Strong customer service skills.
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Proficiency with Microsoft Office, especially Excel.
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Ability to manage multiple priorities and deadlines.
Preferred:
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Experience in a law firm or other professional services environment.
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Experience with payment plans and collections.
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Familiarity with accounting software and case management systems.
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Experience using CRM, billing, or ERP systems.
The successful candidate:
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Takes ownership of assigned responsibilities.
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Demonstrates exceptional attention to detail.
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Is proactive in resolving issues.
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Communicates professionally with clients.
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Follows standardized procedures consistently.
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Protects confidential client information.
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Identifies opportunities to improve processes.
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Works effectively across departments.
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Delivers high-quality work with minimal supervision.
Performance will be evaluated using measurable metrics, including:
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Invoice accuracy rate
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Billing turnaround time
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Accounts receivable aging
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Collection rate
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Payment plan compliance rate
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Client payment issue resolution time
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Case assignment turnaround time
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Internal customer satisfaction
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Administrative task completion
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Compliance with billing and operational procedures
Compensation and Benefits
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Competitive base salary + performance-based bonuses
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Health, dental, vision, and life insurance
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401(k) with employer contribution
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Paid time off
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Career growth opportunity in a fast-scaling, and technology driven practice.
Why Join aiLegal
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Be part of a visionary firm revolutionizing immigration law through AI and automation.
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Collaborate with a high-performing, mission-driven team.
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Enjoy a culture of transparency, innovation, and recognition.
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Gain opportunities for career growth and leadership advancement.
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Competitive pay structure with performance incentives and bonuses.
