Top 27 Itsm analyst Jobs in Atlanta Ga

Mid-Level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
Application Support Analyst III- 4P/667
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- 3 years
- SQL
Quick Apply
Incident and Problem Management Analyst
Inspire Brands —Atlanta, GA
- Computer Science
- 3 years
- Analysis skills
8d
IT Planning Analyst
Kennesaw State University —Kennesaw, GA
- Full-time
- Background check
- Pass drug screening
- Mid-level
IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
5d
IT Support Specialist
Geotab —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
7d
Lead Technology Operations Analyst-Sonic
Inspire Brands —Atlanta, GA
- 7 years
- Bachelor's degree
- Mentoring
ServiceNow
CPC Technologies LLC —Kennesaw, GA
- Full-time
- Mid-level
- Bachelor's degree
- Leadership
ServiceNow Analyst
DMI —Atlanta, GA
- $57,393 - $62,246 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Commuter assistance
- Health insurance
ServiceNow Business Analyst
RaceTrac —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
IT Change Control Analyst II
Intercontinental Exchange Holdings, Inc. —Atlanta, GA
- Full-time
- Engineering
- Mid-level
- 3 years
IT Business Solutions Architect Metro Atlanta GA Local Candidate
FIRSTNET GLOBAL LLC —Atlanta, GA
- $29 - $30 an hour
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Opportunities for advancement
Quick Apply
8d
JOB NUMBER: GASM25 POSITION DUTIES:
AgileSoft —Norcross, GA
- Computer Science
- System design
- Mid-level
Director, PEPI - Technology Services CIO Domain
Alvarez & Marsal —Atlanta, GA
- $150,000 - $225,000 a year
- Oracle
- Mentoring
- Senior level
- AD&D insurance
- 401(k)
Director, Corporate Applications Product Owner
Trimont LLC —Atlanta, GA
- Hybrid work
- 5 years
- Finance
- Bachelor's degree
4h
Technical Lead-Cybersecurity
BirlaSoft —Alpharetta, GA
- Full-time
- Remote
- Azure
- Mid-level
- 3 years
Director, PEPI - Technology Services CIO Domain
Alvarez and Marsal —Atlanta, GA
- $150,000 - $225,000 a year
- Full-time
- Oracle
- Mentoring
- Senior level
- AD&D insurance
- 401(k)
Director, Product Management - ServiceNow
Cox Automotive —Atlanta, GA
- $148,500 - $247,500 a year
- Full-time
- 5 years
- Bachelor's degree
- Doctor of Philosophy
- Paid jury duty
- Paid holidays
Senior ITOM Developer, Corporate Systems
Intercontinental Exchange Holdings, Inc. —Atlanta, GA
- Full-time
- Computer science
- Azure
- Computer Science

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PASONA N A, INC. —Atlanta, GA
Experience in analysis using Excel or BI tools. Through research and analysis that support investment decisions, you will contribute to improving business…
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IT Business Analyst
ICF —Atlanta, GA
As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual)…
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Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
Quick Apply
Service Operations Analyst II
OCLC —Dublin, OH
Associates Degree in Computer Science or an equivalent technical area, certification, and 1-2 years equivalent IT Operations experience is required.
1d

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itsm analyst jobs near atlanta ga

Mid-Level Service Desk Analyst, Technician

DMI -
Atlanta, GA

Apply Now

Job Details

Full-time
$60,000 - $72,000 a year

Benefits

Disability insurance
Health insurance
Tuition reimbursement
401(k) matching
Opportunities for advancement
Referral program
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

About DMI:

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity:

DMI, LLC is seeking a Mid-level Service Desk Analyst, Technician to join us.

Duties and Responsibilities:

Serve as the initial point of contact for CDC personnel IT support via ServiceNow, phone, email, and chat.
Provide courteous, professional service by utilizing pre-approved knowledge base responses to address inquiries and requests consistently.
Perform initial diagnosis and troubleshooting of IT incidents, striving for immediate resolution where possible.
Document and track all incidents in CDC’s ITSM platform (e.g., ServiceNow), including details like issue type, symptoms, and resolution notes.
Utilize remote control tools for incident resolution and escalate unresolved tickets per SLAs, ensuring warm handoff for seamless customer experience.
Monitor and maintain response time standards, such as answering calls and chats within two minutes on average monthly.
Support ITSD knowledge database updates to improve self-service and technician reference materials.

Qualifications:

Education and Years of Experience:

High School Diploma
4+ Years of Experience in Desk-side Support

Required and Desired Skills/Certifications:

ITIL Preferred

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No physical requirements needed for this position.

Location: Atlanta, Georgia

Minimum Salary Rate: $60,000 Median Salary Rate: $72,000 Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

Do What’s Right – We lead with honesty and integrity.
Own the Outcome – We take responsibility and deliver.
Deliver for Our Customers – We are relentless about delivering value.
Think Bold, Act Smart – We innovate with purpose.
Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Apply Now

Refine Your Search

itsm analyst jobs in atlanta ga

Mid-Level Service Desk Analyst, Technician

Application Support Analyst III- 4P/667

Incident and Problem Management Analyst

IT Planning Analyst

IT Help Desk Professional

IT Support Specialist

Lead Technology Operations Analyst-Sonic

ServiceNow

ServiceNow Analyst

ServiceNow Business Analyst

IT Change Control Analyst II

IT Business Solutions Architect Metro Atlanta GA Local Candidate

JOB NUMBER: GASM25 POSITION DUTIES:

Director, PEPI - Technology Services CIO Domain

Director, Corporate Applications Product Owner

Technical Lead-Cybersecurity

Director, PEPI - Technology Services CIO Domain

Director, Product Management - ServiceNow

Senior ITOM Developer, Corporate Systems

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