Mail Services Specialist
Auxiliary and Support Services
Georgia State University
The mission of Auxiliary and Support Services is to provide high quality administrative and educational support services to the Georgia State University community and constituents, in support of the University’s mission of teaching, research and public service, positively impacting the quality of campus life through professionalism, excellence and caring.
Georgia State University’s Department of Auxiliary and Support Services is seeking to hire an experienced Mail Services Specialist.
WHAT MAKES GSU A GREAT PLACE?
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Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
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A knowledge-sharing organization that works collaboratively with diverse partners.
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Professional development opportunity and mentorship.
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A rapidly growing center within an academic setting.
WHAT WILL YOU DO:
Under the general direction of the Assistant Director, Mail and Copy Services, the Mail Services Specialist is responsible for providing processing of incoming and outgoing departmental mail using industry standard equipment.
DUTIES AND RESPONSIBILITIES INCLUDE:
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Receives incoming mail and packages from the United States Postal Service (USPS), and interdepartmental mail. Sorts, and delivers mail and packages to departments. Picks up outgoing mail and packages from departments and returns to mail room for processing. Processes the mail according to established time frames and services standards.
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Ensures all outgoing mail and packages are properly labeled for mailing, with the correct postage amount utilizing automatic postage meter machines. Reviews and sorts all outgoing mail and packages by vendor depending on the classification and the method for processing USPS and other outsources vendors in order to maximize postage discounts. Picks up incoming USPS mail and delivers outgoing bulk mailings to the USPS on behalf of departments, as required. Processes the mail according to established timeframes and services standards.
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Verifies and corrects misdirected mail using all available resources. Keeps supervisor advised of departmental or employee moves or request and other related matters. Lifts large bundles of mail, packages, and shipments of paper. Participates in cross training and adheres to all safety procedures.
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Handles time-sensitive, confidential, urgent packages and documents in accordance with established polices and procedures. Maintains required logs and reporting documentation.
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Overseas the use of the package tracking system, including insuring the operation of the handhelds with scanners as well as the vendor provided software. Oversees other technology that may be added in the future. Responsible for the training of the systems’ use among Mail Services and PawPrints teams.
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Serves as the lead in the absence of the Assistant Director, Mail and Copy Services. Responsible for answering questions and assisting with training other Mail Clerks.
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Promotes excellence in customer service. Maintains the highest levels of customer care while demonstrating a friendly and cooperative attitude. Lifts up to 55 pounds. Performs other duties as assigned.
Preferred Hiring Qualifications:
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Preferred background in operations of a USPS Post Office.
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Great customer service, verbal and written communication skills.
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Knowledgeable about use of mail processing equipment.
Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.
Qualifications:
High school diploma or GED with three years of experience in mail services, or a combination of education and related experience.
Department: Mail & Support Services
Salary : $35,600 (Min) - $42,700 (Mid) - $50,000 (Max)
Job Type: Full Time (Benefits Eligible)
Job Posting: 08/06/26, 3:13:16 PM
Closing Date: 08/20/26, 10:59:00 PM
Special Instructions:
To be fully considered for this position, all candidates at the time of submission must provide the following documents:
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A complete and accurate GSU application
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Resume
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Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents
USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.
Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.
Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.
Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.
Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.
