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Work Shift
Day (United States of America)
Job Summary:
Resident Meal Liaison - Senior Living - Atherton Place
Atherton Place dining room serves 3 chef-prepared meals daily.
All plans include daily breakfast, lunch & dinner.
Restaurant-style meal service: the Main Dining Room or the Azalea 2nd Floor Dining Room.
Hours: 7:00 am – 6:30 pm; Rotate every other weekend: Sat & Sun.
Liaison Key responsibilities include entering meal preferences within the scope of diet restrictions and delivering meals to residents in a professional, courteous, and efficient manner. Required to confirm accuracy against resident's meal order and / or confirm the correct tray is delivered to the correct resident. Represents the department in a professional and caring manner. Instructs residents in the meal ordering process. Assumes the role of resident advocate. Delivers nutrition supplies to units and / or rooms as ordered. Completes all other job duties as assigned
Responsibilities:
Core Responsibilities and Essential Functions:
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Ensures the Safety of Residents and Team Members according to Hazard Analysis Critical Control Points (HACCP) and county Health Dept. Guidelines:
- Washes hands frequently and appropriately wears gloves. Performs hand hygiene upon entering and exiting patient rooms.
- Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.
- Maintains all work areas in a clean and organized manner; free of spills and fall hazards.
- Verifies menu selections are accurate & compliant with diet order; seeks approval or clarification of diet compliancy from Leadership and/or Clinical Dietitian.
- Escalates food allergy and diet consistency concerns to Leadership and/or Clinical Dietitian.
- Promptly reports adverse food reactions and outside food consumption by residents
- Monitors and records food and/or equipment temperatures as applicable; immediately correcting / escalating "out of range" occurrences.
- Stores food and/or supplies using proper labeling, dating and rotation methods.
- Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords).
- Uses IT equipment appropriately and protects confidential information including passwords.
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Ensures Positive Service Outcomes:
- Follows department work schedule (including weekends and holidays) and arrives at the work station prior to task start time.
- Sets up, maintains, and breaks down workstation according to area requirements.
- Follows written and verbal instructions and station responsibilities with accuracy and attention to detail.
- Completes area checklists and forms, as assigned.
- Operates and cares for equipment according to manufacturer's and area specific guidelines.
- Remains flexible to support other Team Members across the department to achieve desired service outcomes.
- Assists residents with menu selections, including but not limited to food preferences, allergies and other diet information in a timely manner.
- Enters menu selections in the nutrition service software accurately and in a timely manner.
- Verifies resident satisfaction with meals and conducts internal satisfaction surveys.
- Delivers meals to residents that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations.
- Obtains additional items for meal trays, either left off or added on, as appropriate with diet order. Seeks approval for non-compliant meal requests. Delivers meals to residents throughout the day.
- Retrieves dirty trays from resident rooms and assists with soiled meal tray carts on floors.
- Performs department duties to include, but not limited to: Dishroom, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.
- Intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor to ensure effective customer service recovery.
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Engages in Efforts to Create a World Class Work Environment:
- Follows work area's uniform specifications, i.e., clothing and shoes are neat and clean.
- Collaborates with Team Members and Leadership to meet the goals and objectives of the department.
- Communicates in a respectful manner and in terms that are clear and concise.
- Respects the cultural traditions of Team Members and residents.
- Maintains competency in nutrition service software utilized for meal services.
Required for All Jobs:
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Performs other duties as assigned.
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Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Qualifications:
Required Minimum Education:
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High school diploma, or the equivalent preferred.
Required Minimum Experience:
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Senior Living or hospital foodservice experience, and customer service experience highly preferred.
Required Minimum Skills:
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Must exhibit outstanding interpersonal skills required to work well with others.
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Must be able to demonstrate basic knowledge of modified diets.
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Candidates must also possess adequate phone skills for interacting with our residents and perform duties in a very busy environment.
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Must be able to communicate and understand the English language, both written and orally.
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Must be able to maintain a positive attitude in all customer / resident interactions.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
