Top 12 Technical support supervisor Jobs in Atlanta Ga

Strategic Senior Customer Success Manager, Enterprise (Financial Services)
Smarsh —Atlanta, GA
- $160,000 - $180,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Bachelor's degree
- Senior level
Quick Apply
Customer Experience and Technical Support Manager
Mission Communications LLC —Norcross, GA
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health savings account
- Paid holidays
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Incident Manager
Fortna Systems, Inc. —Atlanta, GA
- $100,700 - $151,100 a year
- Full-time
- Continuous improvement
- US work authorization
- Warehouse
Quick Apply
4d
Technical Support Analyst, CoStar Real Estate Manager & Visual Lease - Atlanta, GA
CoStar Group —Atlanta, GA
- Full-time
- Research
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
Service Delivery Manager
American Technology Services —Atlanta, GA
- Full-time
- 5 years
- Writing skills
- Mid-level
Quick Apply
Technology Manager (OTP)
McDonald’s —Lovejoy, GA
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Tuition reimbursement
- Paid time off
Senior Partner Enablement Manager
Nice —Atlanta, GA
- Hybrid work
- Mid-level
- Office
- 3 years
10d
Manager, Sales and Customer Service - Town Center Furniture
Macy’s —Kennesaw, GA
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Inventory management
- Merchandising
- Store discount
- Paid holidays
Manager, Sales and Customer Service (Temp)
Macy’s —Atlanta, GA
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays

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Recreation Center Supervisor
DeKalb County, GA —Decatur, GA
Performs general customer service and administrative duties as required; receives and responds to inquiries, concerns and complaints of citizens regarding…
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Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
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Systems Manager - Not Sap
The Ohio State University —Columbus, OH
Client Services team members provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of…
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Strategic Senior Customer Success Manager, Enterprise (Financial Services)

Smarsh -
Atlanta, GA

Quick Apply

Job Details

Full-time
$160,000 - $180,000 a year

Qualifications

Customer communication
Bank experience

Full Job Description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

Smarsh is looking for a Strategic Senior Customer Success Manager to serve as the executive-level owner of some of our most critical enterprise relationships.

You'll operate as a trusted advisor and business partner to senior stakeholders both within Smarsh and at the customer, translating complex regulatory, operational, and technology objectives into a clear roadmap for maximizing value. The full customer lifecycle is yours to own, including adoption, health, governance, renewal, and expansion. In the role, you will be the connective tissue between the customer's evolving priorities and Smarsh's product and executive teams.

How will you contribute?

Own the relationship

Know your accounts inside and out: their business objectives, organizational structure, and how Smarsh solutions tie to what matters to them
Establish, maintain, and grow senior executive relationships across your accounts
Partner with the Account Executive to build and lead the long-term strategic account plan

Drive outcomes

Drive and track customer adoption of Smarsh products and services
Proactively identify growth opportunities while continuing to prove value from what the customer already has
Measure and report on customer health, and lead the effort to improve it where needed, including mobilizing internal resources
Identify risk early and own the escalation and remediation plans, coordinating across departments as needed
Take ownership of customer issues from start to finish, partnering with internal teams to ensure timely resolution

Run the operating rhythm

Establish and oversee a comprehensive governance structure with clear processes, cadence, and communication channels, including Executive Business Reviews
Lead recurring meetings for your accounts, from EBRs to 1:1s with key contacts
Negotiate complex renewal terms
Track activity and outcomes accurately in CRM tools, and consistently meet or exceed customer activity metrics and SLAs

Raise the bar

Identify best practices and coach across the Customer Success team
Contribute as a collaborative teammate, offering feedback that improves how the broader organization operates

What will you bring?

15+ years in a customer-facing role managing large-scale relationships with major financial services firms, either in a vendor Customer Success or Account Management role, or in a senior internal relationship management function
BA/BS in business, technology, or a related field, or comparable experience
Direct experience working in or with large financial services institutions
Executive level communication and presentation skills, with the confidence to operate in the C-suite
Intellectual curiosity paired with real technical acumen
Skilled at matrix management and able to drive outcomes through influence, not just authority
Exceptional organizational skills and the ability to juggle multiple high-stakes priorities without losing precision
Sharp problem-solving instincts and the ability to get to the heart of a question quickly
A track record of turning customer health into loyalty and advocacy

The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.

The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Quick Apply

Refine Your Search

technical support supervisor jobs in atlanta ga

Strategic Senior Customer Success Manager, Enterprise (Financial Services)

Customer Experience and Technical Support Manager

Incident Manager

Technical Support Analyst, CoStar Real Estate Manager & Visual Lease - Atlanta, GA

Service Delivery Manager

Technology Manager (OTP)

Senior Partner Enablement Manager

Manager, Sales and Customer Service - Town Center Furniture

Manager, Sales and Customer Service (Temp)

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