Top 20 Technical support supervisor Jobs in Atlanta Ga

Support Center Supervisor
Gables Residential Services —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Residential
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Incident Manager
Fortna Systems, Inc. —Atlanta, GA
- $100,700 - $151,100 a year
- Full-time
- Continuous improvement
- US work authorization
- Warehouse
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9d
Infrastructure IT Relationship Manager
Osaic —Atlanta, GA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
7d
Associate Field Services Technology Manager
Hilton —Atlanta, GA
- $67,500 - $95,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Travel
- Paid parental leave
- Employee stock purchase plan
2d
Training and Technology Adoption Manager (hybrid)
MERCHANT & GOULD PC —Atlanta, GA
- $85,000 - $135,000 a year
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
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8d
Customer Service Supervisor
DSV —Lithia Springs, GA
- $65,000 - $75,000 a year
- Email
- Data analysis skills
- Mid-level
- Analysis skills
Customer Experience and Technical Support Manager
Mission Communications LLC —Norcross, GA
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health savings account
- Paid holidays
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Service Delivery Manager
American Technology Services —Atlanta, GA
- Full-time
- 5 years
- Writing skills
- Mid-level
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Escalation Manager III- Eng
UKG (Ultimate Kronos Group) —Atlanta, GA
- $71,900 - $103,350 a year
- Hybrid work
- Travel
- Organizational skills
- Senior level
Mission Control Supervisor
Switch —Atlanta, GA
- Weekends as needed
- Mid-level
- 3 years
- Leadership
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Technology Implementation Manager
National Carwash Solutions, Inc. —Atlanta, GA
- Weekends as needed
- Remote
- Clean driving record
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
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Operations Training Manager (Remote)
SOLV Energy, LLC —Atlanta, GA
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply
2d
Sales Enablement Manager
Nice —Atlanta, GA
- Hybrid work
- Office
- Training & development
- Senior level
Manager, Sales and Customer Service (Temp)
Macy’s —Atlanta, GA
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Manager, Sales and Customer Service
Macy’s —Atlanta, GA
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
AI Enablement Manager
Crowe —Atlanta, GA
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
11h

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Incident Manager
Fortna Systems, Inc. —Atlanta, GA
Lead incident bridge calls, facilitate troubleshooting efforts, and escalate issues appropriately across teams from activation to resolution.
$100,700 - $151,100 a year
Quick Apply
9d
Major Incident Manager (1349747)
Spartan Technologies —Atlanta, GA
Bachelor’s degree in Computer Science or a related field, or equivalent professional experience in information technology operations.

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Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed. At Xerox, we make work, work.
$60,377 - $80,000 a year
Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the morning client inbox and knocking out a few lock-troubleshooting calls. We're looking for a person who _owns_ the client experience at KISS — the…
$50,000 - $65,000 a year
Quick Apply

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Support Center Supervisor

Gables Residential Services -
Atlanta, GA

Quick Apply

Job Details

Full-time

Qualifications

Knowledge management
Managing technical support teams
Customer communication
Property management tools
Team supervision
Managing teams in a customer support role
Technical documentation
Enterprise software
Coaching
Staff scheduling
Operations coordination planning
Yardi
Performance Reporting
Team scheduling
Metrics Reporting
Mid-level
IT compliance audits
Incident Escalation
Improving operational efficiency
3 years
Team development
Quality assurance audits
Employee attendance management
Professional development support
Bachelor's degree
Zendesk
Continuous improvement
Task prioritization
Team training
Customer support ticket management

Full Job Description

Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY!

The Support Team Supervisor owns frontline support operations, driving high-quality service delivery, operational efficiency, and consistent end-user experience. This role leads day-to-day support of on-site and corporate associates, develops team members, and ensures strong performance across ticket management, reporting, and process standardization.

Work Location:

The position is based at the Gables Residential Headquarters in Atlanta, GA. Our current hybrid work model requires three days per week in the office and allows two days per week remote, though this may evolve over time. The role includes travel up to 6 times per year for training, internal meetings, and multifamily industry or technology‑related conferences.

Essential Duties and Responsibilities:

Team Leadership & Development

Lead frontline support associates through regular coaching, ticket review, and escalation guidance, while also taking an active, hands‑on role in resolving support tickets - including troubleshooting, documenting findings, and driving issues through to full resolution.
Stay current on system updates, enhancements, and process changes, and ensure the team remains informed and aligned.
Conduct regular team meetings to drive communication, alignment, and development.
Manage scheduling, time-off approvals, and team coverage to ensure consistent support availability.

Support Operations

Oversee daily ticket activity within the support platform, ensuring timely resolution and adherence to SLAs.
Serve as a primary escalation point for frontline support questions and issues.
Manage the IT on-call schedule, including coordination and coverage planning.

Quality Assurance & Performance

Perform quality assurance reviews of frontline tickets and provide actionable feedback.
Monitor service performance and ensure alignment with internal standards and SLAs.
Generate and distribute monthly ticket aging and performance reports to IT leadership.

Reporting & Analytics

Analyze ticket trends and support metrics to identify performance gaps and improvement opportunities.
Deliver clear, data-driven insights on support metrics and team performance.

Process & Documentation

Develop and maintain standardized documentation for support processes to reduce reliance on institutional knowledge.
Ensure documentation is accurate, current, and consistently followed.

Compliance & Audit Support

Support IT audit and compliance activities, including user access reviews and documentation.
Ensure adherence to internal processes, SLAs, and audit requirements.

Additional Responsibilities

Pursue continuous professional development by staying current on technology trends, engaging in self‑directed learning, and maintaining awareness of company policies and procedures.
Perform other duties as needed to support team and organizational priorities.

Knowledge, Skills, and Abilities:

Strong understanding of ticketing systems, escalation processes, and issue lifecycle management.
Ability to translate technical updates into clear business impacts.
Well-developed documentation skills, with the ability to create clear, accurate, and well-structured process and system documentation.
Excellent analytical and problem-solving skills, including the ability to troubleshoot complex application issues.
High attention to detail with strong organizational and follow-through skills.
Strong customer service orientation with the ability to effectively support end users.
Exceptional communication and interpersonal skills, enabling effective collaboration across all levels of the organization.
Experience supporting enterprise applications or property management platforms, including troubleshooting, configuration, reporting, and system enhancements or rollouts.
Adaptability and willingness to learn new technologies and tools.
Demonstrated initiative, self-motivation, and commitment to continuous improvement.
Strong prioritization skills with the ability to assess urgency, impact, and importance.
Collaborative team player who contributes to team goals and continuous improvement efforts.

Education & Experience:

Bachelor’s degree in a related field preferred; equivalent work experience will be considered.
Minimum of 3 years of experience in application support, systems support, or a related role in the multi-family industry.

Additional Preferred Experience

Zendesk – Hands-on experience managing ticketing systems, including ticket workflows, escalations, reporting, and service performance monitoring
Yardi (Voyager, Elevate and related modules) – Working knowledge of property management systems, including operations, accounting, user access, and issue troubleshooting.
SuiteSpot – Familiarity with property operations and maintenance workflows, including unit turns, inspections, and work order management.
VERO – Experience with applicant screening, leasing workflows, and integration with property management systems.
Knock (CRM) – Understanding of leasing, marketing, and prospect management tools within a property management ecosystem.

If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!

Not ready to apply? Sign up for our job alerts to learn about future openings of interest by clicking the “my account” icon at the top of the page and selecting the job alerts option from the drop down.

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Refine Your Search

technical support supervisor jobs in atlanta ga

Support Center Supervisor

Incident Manager

Infrastructure IT Relationship Manager

Associate Field Services Technology Manager

Training and Technology Adoption Manager (hybrid)

Customer Service Supervisor

Customer Experience and Technical Support Manager

Service Delivery Manager

Escalation Manager III- Eng

Mission Control Supervisor

Technology Implementation Manager

Operations Training Manager (Remote)

Sales Enablement Manager

Manager, Sales and Customer Service (Temp)

Manager, Sales and Customer Service

AI Enablement Manager

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