PURPOSE OF CLASSIFICATION
Provides project planning and technical support to all County offices relating to network and telecommunications systems, maintenance of personal computers, telecommunications systems, and network connectivity; including software, hardware, networking, and training.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Meets with customers to plan, coordinate, and schedule installations, repairs, and modifications of various systems and equipment; communicates with manufacturers and vendors for product information and technical advice on products.
Plans, designs, and completes installation of network and telecommunications projects.
Diagnoses and repairs problems related to personal computers, terminals, thin clients, printers, and other peripherals; troubleshoots connectivity problems to the Ethernet switched network.
Troubleshoots and repairs various types of telecommunications and electronic equipment.
Determines feasibility of repairing or replacing equipment; determines placement of faulty equipment for repair or return to vendor for credit; ensures compatibility of networked equipment; makes repairs to equipment.
Provides information, training, and assistance to users regarding computer operations, procedures, problems, software functions, upgrades, and other related issues. Installs personal computers;
installs personal computer software, hardware, and network adapters; installs workstations and configures address settings; installs standalone printers and printer software; configures printers for use as system or session printer; installs network software and configures ethernet adapters; installs/ configures network printers. Installs, repairs, and maintains telecommunications systems and computer network cabling and termination, telecommunications cabling and termination, multimedia cabling and termination, and various electronic devices associated with telecommunications systems.
Designs, installs, repairs, and troubleshoots closed circuit television and surveillance camera systems.
Engineers, installs, and maintains multimedia systems used in areas such as meeting, training, and boardrooms.
Plans and installs CAT5 computer network cabling in all County departments; plans and installs twin ax computer network cabling where category 5 cabling may not be utilized; works with team to pull cable inside walls, ceilings, and floors; terminates cables with jacks and connectors. Installs, repairs, and maintains VoIP (Voice over Internet Protocol) and other telephone systems, telephone media, elevator emergency telephones, audible and signaling devices, and telephone sets; installs, repairs, and maintains telecommunications lines from vendor demarcation to user end per established standards.
Maintains a comprehensive and diverse knowledge of multiple computer operating systems and software programs, which includes, but is not limited to, word processing, spreadsheet, database, desktop publishing, e-mail, instant messaging, networking, client access, communications, Utilities, diagnostic or other programs.
Provides input and/or performs research on equipment purchases. Tests and inspects parts and equipment for serviceability, proper operations, and compliance with departmental standards and reports problem situations as they arise. Maintains inventory of equipment, supplies, and parts; initiates requests for new/replacement materials.
Serves as a technical resource for department heads and their staff; coordinates with System Administrators for the addition of new devices and changes in configurations; coordinates computer repairs with software/hardware vendors and vendor technical support personnel; coordinates with departments on equipment needs; orders repair services as needed.
Prepares or completes various forms, reports, correspondence, schedules, logs, work orders, parts request forms, system as-built documentation, job proposals, repair forms, parts lists, inventory reports, supplemental forms, standardization forms, maintenance records, diagrams, or other documents. Receives various forms, reports, correspondence, work orders, schedules, alarm accounts reports, requests for proposal, invoices, parts/materials lists, flow charts, diagrams, blueprints, service/product bulletins, catalogs, policies, standards, service manuals, technical documentation, maps, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Provides job proposals including cost and time estimates for services requested; issues requests for proposal to identify vendors who can provide necessary equipment to complete projects at lowest cost; meets with County staff to provide vendor/cost information, discuss options, and answer questions.
Provides after-hours on-call support on a scheduled rotation to assist users with technical problems involving equipment, software or production, to include using a computer at home to remote into the County network, and making after-hours return trips into Information Technology facilities or other departments.
Communicates with supervisor, employees, users, other departments, vendors, outside companies, the public, and other individuals; coordinates work activities, reviews status of work, exchanges information, and resolves problems.
Researches error messages in numerous software vendors’ website knowledge bases.
Performs general/preventive maintenance tasks necessary to keep vehicles, equipment, and tools in operable condition, which may include inspecting equipment, checking fluid levels, replacing fuel/fluids, greasing equipment, washing/cleaning equipment, and organizing/cleaning shop/work areas; monitors equipment operations to maintain efficiency and safety; reports faulty equipment. Maintains an awareness of new products, trends, and advances in the profession; reads professional literature; attends workshops and training sessions as appropriate.
ADDITIONAL FUNCTIONS
Performs general front counter and Help Desk tasks, such as answering telephone calls, issuing parts, issuing repaired equipment, or generating work orders. Performs miscellaneous tasks as needed, which may include purchasing/picking up parts/supplies at local vendors or picking up paychecks or documentation. Provides assistance or backup coverage for other employees as needed. Performs other related duties as required.
MINIMUM QUALIFICATIONS
Associate’s Degree or equivalent of two (2) years of college courses in Information Technology, Computer Engineering, or closely related field; supplemented by two (2) years previous experience and/or training involving personal computer software, personal computer installation, and personal computer operations; Bachelor’s Degree in Information Technology, Computer Engineering, or related field; supplemented by one (1) year of experience preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license. Must provide and maintain a personal vehicle to use to conduct official County business which may include after-hours return trips.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert moderate physical effort in moderate work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (20-50pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as noise extremes, machinery, electric currents, or traffic hazards.
Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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Position : 118
Type : INTERNAL & EXTERNAL
Location : INFORMATION TECHNOLOGY
Grade : GRADE 24
Posting Start : 12/04/2025
Posting End : 12/31/9999
MINIMUM SALARY: $58,022.49
