POSITION OVERVIEW:
Provide exceptional customer service to our members, serve our team members in their area of wellness practice and serve as assistant to Coliseum staff.
ESSENTIAL RESPONSIBILITIES:
· Greet members and guests and respond to questions and requests
· Answer and return phone calls
· Monitor Coliseum email and respond accordingly
· Ensure towels and wash cloths are washed, dried, folded and stored
· Ensure towel and wash cloth quality is maintained by inspecting and discarding damaged towels and wash cloths upon manager approval
· Member laundry is high priority. Ensure our member’s laundry is washed, dried, folded in their bag and ready for use. Minimum of 24-hour turnaround.
· Throughout the day, ensure Locker rooms are fully stocked with towels (sweat towels, wash clothes, and large towels), showers are stocked (body wash, shampoo & conditioner), and all counter accessories & amenities are stocked (deodorant, hairspray, lotion, hair dryers, etc.); monitor inventory and report when items are low, and reorders are needed
· Straighten locker room and put away appliances/accessories at regular intervals throughout the day
· Hourly, circulate the locker room areas to replenish amenities.
· Clean and dust mop the areas immediately adjacent to all equipment at regular intervals throughout the day
· Vacuum upstairs gym floor area and studios weekly
· Sweep pool deck weekly
· Clean equipment several times daily, paying special attention to touch surfaces such as handles, heart rate sensors, yoga mats and high areas of traffic.
· Replace weights and accessories that are left out, circulating hourly
· Monitor exercisers and ensure safety of members and equipment
· Ensure the environment is safe for participants by circulating and proactively monitoring safety concerns
· Place standard “out of service” sign on malfunctioning equipment.
· Keep reception area neat and tidy
· Other duties as assigned
Personal Training
· If fully trained and licensed, provide one-on-one and small group personal training to members upon request
Wellness Programming Support
· Service and support in a fitness and wellness focused environment. Responsibilities include creating programming, leading challenges, and familiarity tools for promotions and engagement.
Corporate Values and Culture
· Respects all individuals without regard to their position. Understands that there is no class system.
· Seeks first to understand before responding, does not rush to judgement
· Takes ownership of self and conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “if it’s to be, it’s up to me.”
· Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one’s best.
· Communicates problems directly, not engaging in rumors or gossip
· Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Does not take credit for other’s accomplishments and will give others credit with praise and recognition.
· Always tries to do what is right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct.
QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
· High school graduate or equivalent
· 2-3 years of experience in a fitness training environment; 3+ years preferred.
· Basic understanding of business service functions. Knowledge of related computer applications
· Previous related experience helpful
· Familiarity with Microsoft Outlook
· Strong interpersonal and communication skills
· Able to lift weights (at least 45 lbs,), ability to bend, stoop, kneel, stretch & reach
· Ability to communicate effectively and tactfully with all levels of personnel
· Ability to multitask in a dynamic fast paced environment
· Knowledge of health and fitness/certifications a plus
· CPR Certified
· Anticipate schedule demands and manage time effectively
KNOWLEDGE, SKILLS, AND ABILITIES:
Self-Development:
· Learning to use professional concepts.
Resourceful:
· Applies Company policies and procedures to routine tasks.
Innovation:
· Handles problems of a limited scope.
Quality:
· Delivers best effort yielding precise results. Work is evaluated by Management for errors.
Decision-Making:
· Follows standard practices and procedures.
Communication:
· Builds stable working relationships internally with effective communication.
Teamwork:
· Generally receives detailed instructions on daily work and builds relationships with team members.
Technical:
· Applies basic technical skills and tools required for the role. Follows established standards, procedures, and documentation.
Pay: From $20.67 per hour
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?
Education:
Experience:
- fitness training environment: 3 years (Preferred)
Ability to Commute:
- Alpharetta, GA 30009 (Preferred)
Work Location: In person
