Top 1 Bank clerk Jobs in Atlanta Tx

Customer Contact Center Rep - Texarkana/St. Michaels
FARMERS BANK & TRUST COMPANY OF MAGNOLIA —Texarkana, TX
- High school diploma or GED
- Entry level
- Under 1 year
3d

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Customer Contact Center Rep - Texarkana/St. Michaels
FARMERS BANK & TRUST COMPANY OF MAGNOLIA —Texarkana, TX
Answers incoming calls utilizing switchboard console; greets callers, provides information, transfers calls and/or takes messages as necessary.
3d

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BANK TELLER (CSR) - PART TIME
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Teller - Lancaster
ATOMIC CREDIT UNION INC —Lancaster, OH
Disburses cash or check share withdrawals in person, by telephone or by mail. Responsible for providing a variety of paying and receiving functions, including…
$18 an hour
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Customer Contact Center Rep - Texarkana/St. Michaels

FARMERS BANK & TRUST COMPANY OF MAGNOLIA
Texarkana, TX

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Job Details

3 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position is responsible for providing customer service in a contact center environment including providing information regarding accounts, products and services, resolving customer issues, providing operational support, and acting as switchboard operator.

Provides product support for customer inquiries received via the telephone, internet, instant message, email, fax or self-service systems. Answers high volume of inbound calls and maintains a response rate in accordance with established standards Assesses nature of question or issue and resolves in a timely manner. Questions and issues vary depending on the product supported. Provides solutions and/or alternatives. Performs maintenance for existing accounts. Assists customers in validating accuracy of account data. Assures information security by verifying customer identity prior to giving information, performing any modifications or resets, per the bank's policies and procedures regarding customer privacy and security. Thoroughly documents issues and resolutions, per bank standards in contact center database. Communicates the customer's needs/expectations to the appropriate personnel.

Follows escalation procedures to ensure complex support issues are resolved. Seizes opportunities to up-sell new or additional products or services that meet customers' needs and makes appropriate referrals to other bank areas. Builds sustainable relationships and engages customers by going above and beyond. Meets personal/team qualitative and quantitative targets in accordance with established standards. Files data and performs routine assigned clerical duties in response to internal and external customer inquiries/requests. Performs reception tasks in an effective, professional and gracious manner while adhering to assigned security protocol. Answers incoming calls utilizing switchboard console; greets callers, provides information, transfers calls and/or takes messages as necessary.

EDUCATION AND EXPERIENCE:

Mental alertness and adaptability to office and field are work routines. Equivalent to four years high school or GED, with particular emphasis in office skills.

EXPERIENCE GENERAL

7 to 11 months related experience and/or training

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Customer Contact Center Rep - Texarkana/St. Michaels

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