Top 1 Desktop support technician ii Jobs in Atlantic City, Nj

Desktop Support Technician II
Spencer's and Spirit Halloween —Egg Harbor Township, NJ
- $24.50 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Store discount
- AD&D insurance

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Desktop Support Technician II

Spencer's and Spirit Halloween -
Egg Harbor Township, NJ

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Job Details

Full-time
$24.50 an hour

Benefits

Store discount
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Computer science
Content creation for technical audiences
Authorization controls implementation
Microsoft Outlook
Defect resolution root cause analysis
Computer Science
IT user and group management
Associate's degree in computer science
Technical documentation
Software deployment
Defect analysis
Laptop (troubleshooting support)
Hardware maintenance
Operating system updates
Microsoft Exchange
Mid-level
Production systems
DHCP
Patch management
Associate's degree in information technology
Email configuration (technical support)
Cloud service support
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Data access controls implementation
Computer networking
DNS

Full Job Description

Overview:

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”

At Spencer’s and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

Flexible work environment
Career advancement
Competitive base salary
Bonus opportunity
Vacation, Personal, Sick and Holiday pay
Medical, Dental, Vision, Disability, Life and AD&D insurance
401k with a company match
30% merchandise discount

Responsibilities:

Desktop Support Level 2 provides advanced technical support and troubleshooting to end users and our analyst team, ensuring the ticket queue is monitored, and all service level standards are maintained. The individual will be responsible for resolving technical issues, hardware imaging, software deployments, and system support for all patching and upgrades happening on production systems. The ideal candidate will have strong technical abilities and a passion for learning and providing exceptional customer service.

User account creation and change request
Designing and implementing new systems and processes for end-users
Advanced troubleshooting
Designing and maintaining the base image for laptops
Office 365 management, primarily all Exchange and Teams admin center needs
Windows update management and scheduled deployments
Managing the user access process, including granting access to certain key systems
Assisting desktop engineering analyst when necessary
Ensuring the ticket incidents and service requests are monitored, maintaining service standards
Serve as an escalation point for complex technical issues
Perform root cause analysis to identify recurring issues and recommend long-term solutions
Identify knowledge gaps and create technical documentation for support staff
Participate in knowledge-sharing sessions and technical training initiatives

Qualifications:

Associate degree in Computer Science, Information Technology, or two years of equivalent education and experience
Excellent troubleshooting skills
Basic familiarity with the configuration and maintenance of ITSM systems
Technical documentation experience
Experience supporting cloud-based technologies (Intune/Autopilot)
Experienced with Active Directory and group management
Manage Windows Patching and deployments
Experience with writing command line and PowerShell scripts
Creating and supporting Exchange/Outlook Local and Cloud
Microsoft Teams administration tasks supporting end-users
Strong support skills on all Windows OS
Basic understanding of networking principles (DHCP, DNS)
Experience supporting Mac OS and Jamf is preferred but not required

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range: $24.50 per hour

Apply Now

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