Top 15 Customer support & client services managers Jobs in Auburn, Ca

Service Manager - Monday – Friday 8am – 5pm PST
Quest Technology Management —Roseville, CA
- $30 - $40 an hour
- Weekends as needed
- Remote
- Background check
- Mid-level
- Travel
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2d
Customer Experience Manager
Granite Construction Company —Sacramento, CA
- $96,541 - $144,813 a year
- Spanish
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
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Manager Provider Services
Delta Dental —Rancho Cordova, CA
- $71,400 - $149,500 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Continuous improvement
- Paid holidays
- Health insurance
VP, Client Service Center Manager
Poppy Bank —Roseville, CA
- $100,000 - $132,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
CES Real Time Specialist
AmeriGas Propane, Inc. —Rocklin, CA
- $74,000 - $75,000 a year
- Hybrid work
- Pass drug screening
- Mid-level
- Residential
- Health savings account
- Paid holidays
2d
Director, Client Relations
Broadridge —El Dorado Hills, CA
- $125,000 - $135,000 a year
- Email
- Bachelor's degree
- Travel
- Mentoring
- Paid sick time
2d
Director Customer Experience & Strategy
Diesel Direct Inc —Auburn, CA
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
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Membership Concierge Manager
Life Time —Roseville, CA
- $66,900 - $83,600 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
3d
Customer Service Manager - State Farm Agent Team Member
Jake Pinto - State Farm Agent —Roseville, CA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Paid holidays
- 401(k)
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Client Service Manager - Water/Wastewater
Kennedy/Jenks Consulting —Rancho Cordova, CA
- $155,000 - $258,000 a year
- Full-time
- Hybrid work
- Engineering
- Office
- Travel
- Travel reimbursement
- Health savings account

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Service Manager - Monday – Friday 8am – 5pm PST

Quest Technology Management -
Roseville, CA

Quick Apply

Job Details

Full-time
$30 - $40 an hour
2 days ago

Qualifications

Mid-level
2 years
Communication skills

Full Job Description

Job Title: Service Manager

Reports to: Service Management Manager

Location: Remote

Days/Hours of Work: Monday – Friday 8am – 5pm PST and as assigned

JOB SUMMARY:

Reporting to the Service Management Manager, the Service Manager is responsible for proactively managing relationships with assigned clients, and providing the highest level of customer satisfaction of all aspects of service delivery.

Essential Functions:

Establish and maintain effective, friendly, and professional contact with appropriate executives and customer resources within assigned accounts
Responsible for proactively managing relationships with assigned clients, and providing the highest level of customer satisfaction for all aspects of service delivery
Maintain effective working relationships with Managed Services management and staff at all levels to ensure the availability of services and focus on meeting customer needs
Act as primary liaison between client staff and Operation Center Management and staff; managing escalations from clients
Perform project management duties for assigned Client base; Create and distribute project status reports to customer and management
Provide Pre-Sales support for new services and/or engagements.
Create, and manage detailed project plans for implementations / migrations.
Ownership and accountability for the successful delivery of assigned client engagements
Hold ongoing client meetings to maintain working relationship with customer’s Account team to develop new opportunities and services
Schedule resources for client activities with input from engineering managers
Identify, diagnose and communicate chronic issues with services and service delivery
Facilitate service delivery meetings (recurring and adhoc), in which recommendations and findings from engineering reviews are discussed.
Special Projects as assigned
Anticipates potential problems associated with client activity or service level trends.
Understand organizational resources, priorities, needs and policies and anticipate potential problems associated with client activity or service level trends.
The incumbent may be asked to perform other duties as apparent or assigned.

JOB SPECIFICATIONS – Knowledge, Skills, and Qualifications:

2+ years of project management experience or equivalent
College Degree or equivalent experience
4+ years of customer service experience
Strong customer management, written and verbal communication skills.
Must be able to communicate effectively and tactfully with all levels of personnel, both verbally and in writing. Must be attentive to detail and understand written and verbal instructions.
Must be able to organize and schedule work effectively and work well under time constraints.
Ability to manage multiple, complex accounts
Must be able to work flexible hours, including hours beyond the normal schedule when necessary
Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.
Ability to work effectively and closely with all levels of management within and across the organization.
Must be able to maintain confidentiality
Must be able to work independently in the delivery and maintaining of services.
Minimum travel requirement 20%
Enjoys a challenging yet rewarding environment.

Working Conditions / Environment & Physical Demands:

Required to work in an office environment with moderate noise and moderate temperatures.
Incumbent may be asked to perform other duties as required.
Sit for long periods of time.
May be required to work off-hours, weekend & holidays as needed.
Ability to handle multiple concurrent issues and remain calm under high pressure situations.
High Pace; High Impact, and Highly Demanding
Punctuality is critical; must make meetings and deliverables on-time

The information above describes the general nature of the position and serves as a summary of the typical job functions. It is not a comprehensive list of all possible job responsibilities, tasks, or duties.

Wages and Benefits:

This is a FT, Non-Exempt position. Pay is DOE, $30-40/Hour based on familiarity with information technology service management

DISCLAIMER:

Applicant must successfully complete company background check including DMV as well as pre-employment screening. Incumbent may be asked to perform other duties as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Equal Opportunity Employer – Minorities, Women, Disabled and Veterans are encouraged to apply.

About Quest:

Quest is a worldwide leader in technology management offering a portfolio of professional, cloud, and managed services. Either on-site or from one of over two dozen secure global service delivery centers, Quest offers Cloud, Disaster Recovery, Security, Network, Server Management and IT Staffing Solutions. QuestFlex®, a unique and flexible service level agreement, provides Quest's customizable services and solutions based on clients' requirements. For more information, please visit our website at: http://www.questsys.com/.

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Refine Your Search

customer support & client services managers jobs in auburn, ca

Service Manager - Monday – Friday 8am – 5pm PST

Customer Experience Manager

Manager Provider Services

VP, Client Service Center Manager

CES Real Time Specialist

Director, Client Relations

Director Customer Experience & Strategy

Membership Concierge Manager

Customer Service Manager - State Farm Agent Team Member

Client Service Manager - Water/Wastewater

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