Summary:
The Mortgage Loan Processor will support the Central Processing & Training
Team in managing and advancing mortgage loan files from initial application
through underwriting, closing, and funding. This role ensures files are
complete, compliant, and move efficiently through the pipeline while
maintaining a high level of communication with loan officers, underwriters,
and other departments. Inclusion in Training related initiatives for new
onboarding employees and existing APM employees.
Essential Duties & Responsibilities:
- Provide industry leading customer service to clients via phone, email,
etc.
- Data entry into Encompass, MS Outlook, Excel and Word.
- Loan file set up: order 4506-T, order Social Security verification, order
VOEs, pull LDP/GSA, pull MERs info, pull USPS verification, verify
approved status of title/escrow, pull FHA case number if applicable.
- Loan pricing
- Request, prepare/review disclosures
- Sort loan related documents into appropriate fields in Encompass
- Review, follow up and track (contacting borrowers, title companies,
real estate offices, appraisers, lenders, etc.) documentation required
for loan processing throughout the process. Follow up and work with
Loan Officer/Borrower through funding on any items needed to close
loans.
- Assist Loan Officers with any other aspect of the loan closing as
directed
- Submit all eligible files through DU/LP for automated approval prior to
submitting to APMC or other lending institution
- Point of contact for Loan Officer and/or Borrower
- Ensure all borrowers receive final 1003 and MLDS in escrow prior to
signing loan docs
Follow through in obtaining broker check and other documentation
needed for closing
- Close out files after funding to meet the standards of our Quality
Control Department, work on any files with missing documentation or
those that may need corrections to make sure that all files meet AMPC
standards for Quality Control
- Conduct weekly pipeline review meetings with Loan Officers
- Maintain current posted turn times and customer service levels
- Develop and maintain current procedures for all functions within the
Loan Processor position
- Other duties as assigned
- Review new loan submissions for completeness and accuracy.
- Communicate with borrowers, loan officers, and third-party vendors to
collect documentation.
- Submit files to underwriting and coordinate conditions through to clear-toclose.
- Maintain system notes and ensure compliance with all federal, state, and
company requirements.
- Partner with the closing department to ensure timely delivery of loan
packages.
- Shared Training Resource for new branches & branches to facilitate
training. Assist in Capacity helping to answer Training Requests questions
- Mentoring new employees via the Training team
- Potential inclusion or lead for monthly training processor call
- Inclusion in Central Processing + Training monthly & weekly meetings
- Assist with drafting and editing branch-facing training collateral related
to workflow, loan products, provide help resources and training for the
company including instructional videos, how-to guides, or other related
areas of business
- Support other strategic initiatives associated with the production
education and training team by building and/or delivering training
Supervisory
Responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Competencies: To perform the job successfully, an individual should demonstrate the
following competencies:
Problem Solving –Analytical, evaluative, and problem-solving.
Identifies and resolve problems promptly; gathers and analyzes
information skillfully; develops alternative solutions; works well in
group problem solving situations; uses reason even when dealing
with emotional topics.
Detail Oriented – Keen attention to detail
Interpersonal Skills –Ability to set and manage priorities judiciously
Maintains confidentiality; keeps emotions under control.
Oral Communication – Ability to present ideas in businessfriendly and user-friendly language. Speaks clearly and
persuasively in positive or negative situations; listens and gets
clarification; responds well to questions; participates in
meetings.
Written Communication – Writes clearly and informatively; edits work
for spelling and grammar; presents numerical data effectively; able to
read and interpret written information.
Teamwork – Ability to work in a team-oriented, collaborative
environment. Contributes to building a positive team spirit.
Attendance/Punctuality – Is consistently at work and on time,
ensures work responsibilities are covered when absent.
Dependability – Follows instructions, responds to management
direction; takes responsibility for own actions; keeps commitments;
commits to long hours of work when necessary to reach goals;
complete tasks on time or notifies appropriate person with an
alternate plan.
Initiative – Exceptionally self-motivated and directed. Volunteers
readily; undertakes self-development activities; seeks increased
responsibilities.
Innovation – Displays original thinking and creativity; generates
suggestions for improving work.
Education & * Experience in retail residential mortgage loan origination
Experience required. Preferably as a Loan Officer, Loan Officer Assistant, or
Processor.
- Strong knowledge of multiple loan programs including FHA/VA,
Conventional, ACCESS, USDA, DU/LP, Jumbo.
- Ability to credit qualify borrowers.
Skills:
Diversity Skills: Ability to work with a diverse base of contacts.
Language Skills: Ability to read and interpret documents and writes
routine correspondence. Ability to speak effectively with
customers/vendors or other employees.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all
units of measure, using whole numbers, common fractions, and
decimals. Ability to compute rate, ratio, and percent. Strong
mathematical aptitude, ability to calculate income via W-2/Tax Returns
Reasoning Ability: Ability to apply common sense understanding to carry
out instructions furnished in written, oral, or diagram form. Ability to
deal with problems involving several concrete variables in standardized
situation.
Computer Skills: Sound working knowledge of computer and office
software operations and systems. Experience with or ability to quickly
learn Encompass and Microsoft suite programs.
Physical Demands: The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to sit, use hands to finger, handle, or feel and talk or hear. The
employee is occasionally required to walk and stoop.
Work Environment: The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of the job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
The noise level and temperature in the work environment is usually
moderate.
This job description does not promise or imply that the functions listed are the only duties to
be performed or that the position may not change or be eliminated.
The Company has reviewed this job description to ensure that essential functions and
basic duties have been included. It is intended to provide guidelines for job expectations
and the employee's ability to perform the position described. It is not intended to be
construed as an exhaustive list of all functions, responsibilities, skills, and abilities.
Additional functions and requirements may be assigned by supervisors as deemed
appropriate. This document does not represent a contract of employment, and the
Company reserves the right to change this position description and/or assign tasks for the
employee to perform, as the Company may deem appropriate.
