Top 18 Tier 2 technical support Jobs in Auburn, Ca

Tier 2 - Technical Support
CoCard Business —Roseville, CA
- $26.50 - $32.00 an hour
- Full-time
- Spanish
- Azure
- Mid-level
- Opportunities for advancement
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Desktop Support Technician Senior
PRIDE Industries —Roseville, CA
- $25 - $30 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Basic math
Tier 1 - Technical Support
CoCard Business —Roseville, CA
- $21.00 - $26.50 an hour
- Weekends as needed
- Background check
- Spanish
- Pass drug screening
- Opportunities for advancement
Quick Apply
IT Specialist (System Administrator)
Drodex —Rancho Cordova, CA
- $45,000 - $65,000 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Technical Writer I - IV *Security Clearance Required*
Kratos Defense —Roseville, CA
- $80,000 - $120,000 a year
- Extended hours
- Microsoft Word
- Public speaking
- Research
- AD&D insurance
- Employee stock purchase plan
9d
Staff Systems Administrator - Field Engineer - Clearance Required
Lockheed Martin Corporation —Beale AFB, CA
- $104,500 - $208,150 a year
- Full-time
- Schematics
- AWS
- In-person
- Paid jury duty
- Paid holidays
Application Development Manager
Fehr & Peers —Roseville, CA
- $190,000 - $210,000 a year
- Full-time
- Hybrid work
- ERP systems
- System design
- Office
- Profit sharing
- Commuter assistance
Quick Apply
Public Health Nurse II
County of Nevada —Grass Valley, CA
- $99,195.20 - $121,118.40 a year
- Full-time
- Nursing
- RN License
- Mid-level
- AD&D insurance
- Health insurance
2d
Public Health Nurse I
County of Nevada —Grass Valley, CA
- $89,793.60 - $109,616.00 a year
- Full-time
- Nursing
- RN License
- Mid-level
- AD&D insurance
- Health insurance
2d
Senior Public Health Nurse
County of Nevada —Grass Valley, CA
- $109,616.00 - $133,806.40 a year
- Full-time
- Nursing
- RN License
- Mid-level
- AD&D insurance
- Health insurance
2d
Registered Dental Assistant with Extended Functions | RDAEF
American Dental Companies —Rocklin, CA
- $28 - $38 an hour
- Full-time
- CPR Certification
- Dental office
- Vital signs
- Paid holidays
- Health insurance
Quick Apply
4h
Travel Oncology RN Job in Oklahoma City, Oklahoma
GIFTED Healthcare —United States
- $2,289.60 - $2,809.60 a week
- Overtime
- Nursing
- RN License
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
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tier 2 technical support jobs near auburn, ca

Tier 2 - Technical Support

CoCard Business
Roseville, CA

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Job Details

Full-time
$26.50 - $32.00 an hour

Benefits

Opportunities for advancement

Qualifications

ASP.NET
IT user and group management
Wireless networking
Data permissions
RESTful API
GPO
Data validation techniques
Database backup and recovery
Data recovery
Server backup and recovery
Windows
Microsoft Office
Stored procedures
SQL
Firewall configuration
Hardware support
Data backup
Network routing
Access control management
VPN management
Network infrastructure management

Full Job Description

CoCard Business is seeking an experienced Full-Time Tier 2 Technical Support Person to provide advanced technical support for our payment processing, POS, software, and infrastructure environments. This role serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 Support.

The ideal candidate possesses strong experience supporting Windows-based environments, Microsoft SQL Server databases, IIS web servers, ASP.NET applications, networking infrastructure, and payment technology platforms. This individual will work closely with Operations, Development, Product, and Customer Success teams to diagnose, troubleshoot, and resolve technical issues affecting merchants and internal systems.

This is a full-time hands-on technical role requiring strong analytical skills, excellent troubleshooting abilities, and a passion for solving complex technical challenges.

This position is 100% on-site in Roseville, CA. No remote or hybrid options available.

Compensation:

$26.50 - $32 hourly

Responsibilities:

Advanced Technical Support

Serve as the escalation point for Tier 1 support technicians.
Troubleshoot and resolve complex software, hardware, database, and network-related issues.
Perform root cause analysis and implement long-term corrective actions.
Support payment processing applications, POS systems, integrated software platforms, and merchant-facing solutions.
Analyze application logs, system logs, and performance metrics to identify issues.
Work directly with customers, partners, and internal teams to resolve technical incidents.

Systems Administration & Infrastructure Support

Support and maintain Windows Server and Windows workstation environments.
Configure and troubleshoot Active Directory, user permissions, group policies, and system access.
Monitor system performance and identify opportunities for optimization.
Troubleshoot network connectivity, VPN, firewall, DNS, DHCP, and routing issues.
Support cloud-hosted and on-premise environments.

Application & Database Support

Support web-based applications hosted in Microsoft IIS environments.
Troubleshoot ASP.NET applications and web services.
Analyze application errors and coordinate with development teams for bug resolution.
Execute SQL queries for troubleshooting, reporting, and data validation.
Assist with database maintenance, performance analysis, and issue resolution.
Investigate application integrations and API-related issues.

Documentation & Process Improvement

Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
Document root cause findings and resolution procedures.
Assist in developing support standards, workflows, and escalation procedures.
Identify recurring issues and recommend process improvements.

On-Call Support

Participate in after-hours and weekend on-call rotations.
Respond to critical production incidents and system outages.
Coordinate incident response and communication during major service interruptions.

Qualifications:

3–5+ years of Tier 2 Technical Support, Systems Administration, or Application Support experience.
Strong troubleshooting and analytical skills.
Experience supporting business-critical software applications.
Ability to read logs and diagnose application-level issues.
Excellent written and verbal communication skills.
Ability to prioritize and manage multiple technical issues simultaneously.
Experience working in a fast-paced technology or fintech environment preferred.

Preferred Qualifications

Experience within the payment processing, fintech, banking, or POS industries.
Microsoft certifications.
CompTIA A+, Network+, Security+, or equivalent certifications.
Experience supporting SaaS platforms.
Bilingual (Spanish) is a plus.

Technical Requirements

Required Experience: Candidates must demonstrate a strong working knowledge of the following areas:

Microsoft Technologies

Windows 10 and Windows 11 administration and troubleshooting
Windows Server administration
Microsoft IIS (Internet Information Services)
Active Directory
Group Policy Management
Microsoft Office 365 Administration

Database Technologies

Microsoft SQL Server
SQL query development and troubleshooting
Database backup and recovery concepts
Data validation and reporting
Stored procedures and basic database performance analysis

Application Support

ASP.NET Framework applications
ASP.NET 4.5/4.8 environments
Web application troubleshooting
API integrations and web services
Application log analysis

Networking

TCP/IP
DNS
DHCP
VPN Connectivity
Firewalls
Routers and Switches
Wireless Networking

Additional Technologies Preferred

PowerShell scripting
REST APIs
Azure or AWS environments
Remote monitoring and management tools
CRM and Ticketing Systems
POS and payment processing platforms

About Company

Why Join CoCard?

Work directly with payment technology platforms used by businesses nationwide.
Gain exposure to enterprise infrastructure, application support, and fintech systems.
Collaborate with Development, Operations, and Product teams.
Opportunity for advancement into Systems Engineering, DevOps, Infrastructure, or Application Engineering roles.

CoCard Business is a provider of payment technology solutions for businesses of all sizes across the United States. Our affordable and innovative technology supports retail and restaurant locations with physical terminals, Point of Sale solutions, online businesses with shopping cart capabilities, churches and non-profits with easy giving platforms, automotive shops with tailored software, and service, and on-the-go businesses with a mobile application and more. Beyond that, our open API allows businesses to create custom payment experiences with all of the benefits of processing with CoCard.

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Refine Your Search

tier 2 technical support jobs in auburn, ca

Tier 2 - Technical Support

Desktop Support Technician Senior

Tier 1 - Technical Support

IT Specialist (System Administrator)

Technical Writer I - IV Security Clearance Required

Staff Systems Administrator - Field Engineer - Clearance Required

Application Development Manager

Public Health Nurse II

Public Health Nurse I

Senior Public Health Nurse

Registered Dental Assistant with Extended Functions | RDAEF

Travel Oncology RN Job in Oklahoma City, Oklahoma

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